Subject: MB Pro 1, Yealink T48S, Connection being lost
From: EPOS Global Support <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Wed, 17 Nov 2021 15:56:53 +0000

You are registered as a CC on this support request (179480). Reply to this email to add a comment to the request.

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!*** Martin Banford - Placement UK was not explicitly added to the ticket by the requester or an agent. Learn more ***!

Martin Banford - Placement UK, Nov 17, 2021, 15:56 UTC (private)

Hi Rosette,

Please can you let me know the latest with this.  The headsets are still not working.

Martin

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Ismael Zakaria, Nov 17, 2021, 10:36 UTC (private)

taken from Rosette

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Rosette Modiri, Nov 16, 2021, 12:39 UTC (private)

**_NEXT ACTION_**

**What**: First follow up completed
**Who**: Naiha
**When**: 19.11.2021

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Rosette Modiri, Nov 16, 2021, 12:39 UTC

Dear Naiha,

We would like to refer to your **support ticket number 179480** which you have requested with us on 15/10/2021.

Since our last correspondence, we have not received your response yet and would like to follow up with you.

Have you checked the set up provided in the previous email ? Is the issue still the same ?

Please let us know if you have any further questions or concerns, we would appreciate a quick reply on your side.

You can reach us by replying to this email or by calling us from Monday to Friday between 8 AM to 5 PM on our **support number +44 (0) 2035144072**

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Nov 11, 2021, 8:02 UTC (private)

**_NEXT ACTION_**

**What**: Shared the video setup
**Who**: Naiha
**When**: 16.11.2021

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Rosette Modiri, Nov 11, 2021, 8:01 UTC

Dear Naiha,

Hope you're doing well.

Could you please share the attached video to Martin, to check if your setup and settings are the same as in the video ?

The same set up works fine from our side.

We look forward to hearing from you soon.

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

Attachment(s):
InShot_20211110_135007776.mp4 - https://eposaudio.zendesk.com/attachments/token/QFXGSrMmNe2S8LuoEwscTCrMl/?name=InShot_20211110_135007776.mp4

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Hamed Rahnama, Nov 10, 2021, 12:53 UTC (private)

**Rosette Modiri**​

please share the video I made in the lab to check if their setup and setting is correct ?

- BTD 800 updated
- HS updated
- Paired BTD 800 to HS and plugged into the deskphone
- You shall see the Headset icon on the phone screen

Attachment(s):
InShot_20211110_135007776.mp4 - https://eposaudio.zendesk.com/attachments/token/4JnLyXrfMn9Uqr8EYVmQqgT9r/?name=InShot_20211110_135007776.mp4

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Rosette Modiri, Nov 5, 2021, 15:34 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Contact person**: naiha
**Email**: [email-masked]
**Product name**: MB Pro 1 V.2.7.6, dongle 2.17.16
**Number of Products**: 7
**Sales Opportunity Size in Headsets**: 0
**Environment**: Yealink T48S V.**66.86.0.15**
**Issue**: Customer reported that they're unable to answer calls when picking up from the cradle
Calls are automatically getting disconnected after few seconds
headsets are all connected with Yealink T48S via BTD 800 dongle
**Troubleshooting**:
- Yealink Bluetooth dongle BT40 is recommended as per CG
- Headsets updated
- Phones updated
- Reset done (dongles &headsets ), to no avail
- Their IT updated all the headsets and Yealink phones
**Current status**: **They've in total 10 MB Pro 1 headsets and are having issues with 7 **

**_NEXT ACTION_**

**What**: Please assist here
**Who**: L2
**When**:  10.11.2021

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Rosette Modiri, Nov 5, 2021, 15:27 UTC

Dear Naiha,

Hope you're doing well.

We are still reviewing your case and will get back to you shortly.

In the meantime, do not hesitate to contact us if you have any further questions.

You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Hamed Rahnama, Nov 5, 2021, 13:40 UTC (private)

**Rosette Modiri**​

Please ask the customer to share us how many BT device users are there ?

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Matthew Broadley, Nov 5, 2021, 2:53 UTC (private)

Can someone call the customer and check the number of BT devices for potential density issue?

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Rosette Modiri, Nov 1, 2021, 12:19 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Contact person**: naiha
**Email**: [email-masked]
**Product name**: MB Pro 1 V.2.7.6, dongle 2.17.16
**Number of Products**: 7
**Sales Opportunity Size in Headsets**: 0
**Environment**: Yealink T48S, V.**66.86.0.15**
**Issue**: Customer reported issues with 7 headsets out of 10, they can't answer calls when picking up from the cradle
Calls are automatically getting disconnected after few seconds
headsets are all connected with Yealink T48S via BTD 800 dongle
**Troubleshooting**:
- Yealink Bluetooth dongle BT40 is recommended as per CG
- Headsets updated
- Phones updated
- Reset done (dongles &headsets ), to no avail
**Current status**: The company's IT confirmed on call that after FW updates for the headsets and Yealink phones, the issue is still present

**_NEXT ACTION_**

**What**: Please advise here
**Who**: L2
**When**:  04.11.2021

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Rosette Modiri, Nov 1, 2021, 11:59 UTC

Dear Naiha,

Hope you're doing well.

​As discussed with **Martin** over the phone, we are reviewing your case and will get back to you shortly.

In the meantime, do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Nov 1, 2021, 10:53 UTC (private)

Total Duration 244
Disposition : Successful Call
Description:  HS and dongle are updated 
Reset performed 
but the issue is still present   
URL:

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Rosette Modiri, Oct 27, 2021, 12:07 UTC (private)

**_NEXT ACTION_**

**What**: requested for call back or availability on call
**Who**: Naiha
**When**: 01/11/2021

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Rosette Modiri, Oct 27, 2021, 12:06 UTC

Dear Naiha,

Hope you're doing well.

**​**We tried calling **Martin** on 0207 385 1515, however, his colleague said that he's not available.

Can you please advise him to call us back or provide us with his availability on call ?​

You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Oct 27, 2021, 12:00 UTC (private)

Total Duration 36
Disposition : Successful Call
Description:  tried to call but his colleague stated that cust is not available now   
URL:

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!*** Martin Banford - Placement UK was not explicitly added to the ticket by the requester or an agent. Learn more ***!

Martin Banford - Placement UK, Oct 26, 2021, 16:49 UTC (private)

Hi Rosette,

Please can you drop me a call about this tomorrow morning.

Thanks.

Martin

0207 385 1515

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Rosette Modiri, Oct 25, 2021, 14:54 UTC (private)

Cust has around 10 HS, 3 are working fine with same settings
and 7 are having issues , like can't answer calls, when picking up from the cradle
1 HS is not charging , 1 dongle also doesn't light up sometimes
Advised cust to check the FW of all the HS and dongles , if they're still not working to reset

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Rosette Modiri, Oct 25, 2021, 14:52 UTC (private)

https://eposaudio.zendesk.com/agent/tickets/181109, closed as duplicate

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Rosette Modiri, Oct 25, 2021, 14:50 UTC (private)

Disposition: 
Recording URL: https://epos.mytalkdesk.com/interactions/420adc0737064299a52f63054796dc3a/recordings/0.mp3
Call duration: 991
Description:

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Rosette Modiri, Oct 25, 2021, 14:49 UTC

Dear Naiha,​

Please follow the below steps on how to reset the headset and dongle

 ![](https://eposaudio.zendesk.com/attachments/token/ZAw1msvLakGipdb6lDOwjVSWP/?name=inline-1239582580.png)

 ![](https://eposaudio.zendesk.com/attachments/token/l2BulCpNatYk4oYHIopnLs897/?name=inline1960708244.png)​
​
We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Oct 25, 2021, 14:25 UTC (private)

**_NEXT ACTION_**

**What**: asked customer to call back
**Who**: Naiha
**When**: 28.10.2021

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Rosette Modiri, Oct 25, 2021, 14:25 UTC

Dear Naiha,

We tried calling you on 07872599934, however, we could not connect with you.

Could you please call me back on our support number +44 (0) 2035144072 ?

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Oct 25, 2021, 14:23 UTC (private)

Total Duration 29
Disposition : Attempting Contact
Description:  no answer, VM left   
URL:

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Ismael Zakaria, Oct 25, 2021, 13:35 UTC (private)

Ticket https://eposaudio.zendesk.com/agent/tickets/181097 was closed as duplicate

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Rosette Modiri, Oct 25, 2021, 12:23 UTC (private)

**_NEXT ACTION_**

**What**: asked customer if they're able to answer calls when they press on headset button
**Who**: Naiha
**When**: 28.10.2021

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Rosette Modiri, Oct 25, 2021, 12:22 UTC

Dear Naiha,

Thanks fr your reply.

We tried calling you on 07872599934, however, we could not connect with you.

Please, are you able to answer calls when you press on the headset button instead ?

You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Oct 25, 2021, 12:19 UTC

Dear Naiha,

Thanks fr your reply.

We tried calling you on 07872599934, however, we could not connect with you.

You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Oct 25, 2021, 12:18 UTC (private)

Total Duration 34
Disposition : Attempting Contact
Description:  No answer, VM left   
URL:

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naiha, Oct 22, 2021, 15:24 UTC

Hi Rose, so we updated the firmware of the yealink phone and now the only issue with the headset is that we cannot answer any incoming calls when we pick up the headset from the cradle. i just tried calling you but you were not in, so could you please call me as soon as you are back in please, thanks!

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Pravesh Singh, Oct 22, 2021, 15:22 UTC (private)

#180835, the user requested for a call back

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Rosette Modiri, Oct 20, 2021, 14:52 UTC (private)

**_NEXT ACTION_**

**What**: advised customer to update the yealink FW version **66.86.0.15** and test again
**Who**: Naiha
**When**: 25.10.2021

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Rosette Modiri, Oct 20, 2021, 14:51 UTC

Dear Naiha,

Hope you're doing fine.

We have performed the below test and everything works fine from our side.

- Yealink T48S **(version 66.86.0.15)**
**- BTD 800**
**- MB Pro 1**

We would request you to update your Yealink firmware version to **66.86.0.15** and test again, as this works perfectly on our side.

You can check with your IT team or the phone admin to get it done, as your actual firmware version is **66.86.0.5.**

You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Hamed Rahnama, Oct 20, 2021, 14:42 UTC (private)

**Rosette Modiri**​

I reproduced in the lab with below setup

- Yealink T48S **(version 66.86.0.15)**
**- BTD 800**

**- MB Pro 1**

**Full Call control and audio is fine**

**Try to update the Deskphone version to 66.86.0.15 as in my setup was working with this version**

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Rosette Modiri, Oct 20, 2021, 12:16 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Contact person**: naiha
**Email**: [email-masked]
**Product name**: MB Pro 1
**Number of Products**: 20
**Sales Opportunity Size in Headsets**: 0
**Environment**: Yealink T48S
**Issue**: Customer has around 20 new headsets, which are connected with Yealink T48S via BTD 800 dongle and calls are getting disconnected in few seconds after picking up
**Troubleshooting**:
- Yealink Bluetooth dongle BT40 is recommended as per CG
- reset done (dongle &headset )
- updated FW (HS : 2.7.6 & dongle 2.17.16), to no avail
- Yealink FW version 66.86.0.5
**Current status**: Customer confirmed that the call suddenly ended few sec after picking up the HS from the cradle and LED on the dongle goes off

**_NEXT ACTION_**

**What**: Please advise here
**Who**: L2
**When**:  25.10.2021

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Rosette Modiri, Oct 20, 2021, 12:04 UTC

Dear Naiha,

Thanks for your reply.

We are checking this further and will get back to you shortly.

In the meantime, do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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naiha, Oct 20, 2021, 12:01 UTC

firmware is 66.86.0.5

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naiha, Oct 20, 2021, 11:33 UTC

how do i find that out again?

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Rosette Modiri, Oct 20, 2021, 10:51 UTC (private)

**_NEXT ACTION_**

**What**: asking for Yealink FW version
**Who**: Naiha
**When**: 25.10.2021

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Rosette Modiri, Oct 20, 2021, 10:47 UTC

Dear Naiha,

Thanks for your reply.

Could you also please confirm the firmware version of your Yealink T48S phones ?

We look forward to hearing from you soon.

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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naiha, Oct 20, 2021, 9:31 UTC

hi so for when the phone disconnects, the blue flashing light from the dongle just turns off as soon as we pick up the headset from the cradle.

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Rosette Modiri, Oct 20, 2021, 9:06 UTC (private)

**_NEXT ACTION_**

**What**: asking for Yealink FW version
ask for the LED status on BTD 800 dongle
**Who**: Naiha
**When**: 25.10.2021

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Rosette Modiri, Oct 20, 2021, 9:03 UTC

Dear Naiha,

Thanks for your time on call.

As discussed, can you please provide us with the below mentioned information :

1. The firmware version of your Yealink T48s
2. What is the LED status of the BTD 800 when the call get disconnected ?

We look forward to hearing from you soon.

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Oct 20, 2021, 9:00 UTC (private)

https://eposaudio.zendesk.com/agent/tickets/180299, closed as duplicate

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Rosette Modiri, Oct 20, 2021, 8:57 UTC (private)

Disposition: Successful Call
Recording URL: https://epos.mytalkdesk.com/interactions/f963da9a37164426bfbee9859c0bd287/recordings/0.mp3
Call duration: 173
Description: customer stated that the call is getting disconnected at the same time

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Christopher Kurek, Oct 19, 2021, 11:29 UTC (private)

- please investigate FW of Yealink T48s
- when disconnected, is the call still active or is the call suddenly ended?
- what is the color of the BTD 800?

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Rosette Modiri, Oct 19, 2021, 11:01 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Contact person**: naiha
**Email**: [email-masked]
**Product name**: MB Pro 1 V.2.7.6, dongle V.2.17.16
**Number of Products**: 20
**Sales Opportunity Size in Headsets**: 0
**Environment**: Yealink T48S
**Issue**: Customer have around 20 new headsets, connected with yealink T48S via BTD 800 dongle but calls are getting disconnected in few seconds after picking up
**Troubleshooting**:
Yearlink Bluetooth dongle BT40 is recommended as per CG
- reset done (dongle &headset )
- updated FW (HS : 2.7.6 & dongle 2.17.16), to no avail
**Current status**: Customer said that they don't have the yealink dongle BT 40, and do not think they can get that.

**_NEXT ACTION_**

**What**: Please advise here
**Who**: L2
**When**: 22/10/2021

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Rosette Modiri, Oct 19, 2021, 10:50 UTC

Dear Naiha,

Thanks for your reply.

We are reviewing your case and will get back to you shortly.

In the meantime, do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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naiha, Oct 19, 2021, 9:06 UTC

Hi I’m not at work today so I will call you tomorrow and no we haven’t got the yealink dongle and don’t think we will be getting that we just want to fix what we have

Sent from my iPhone

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Rosette Modiri, Oct 19, 2021, 8:46 UTC (private)

**_NEXT ACTION_**

**What**: Asked customer to test with the yealink BT 40 dongle and update us how it works
**Who**: Naiha
**When**: 22/10/2021

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Rosette Modiri, Oct 19, 2021, 8:45 UTC

Dear Naiha,

Hope you're doing well.

We tried calling you on 07872599934, however, we could not connect with you.

Please, do you have the Yealink BT 40 dongle ? If yes, can you please test it and let us know how it works ?

In the meantime, do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Oct 19, 2021, 8:42 UTC (private)

Total Duration 40
Disposition : Attempting Contact
Description:  No answer, VM left   
URL:

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Rosette Modiri, Oct 19, 2021, 8:40 UTC (private)

Total Duration 9
Disposition : Attempting Contact
Description:  no answer   
URL:

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Daisuke Murata, Oct 19, 2021, 7:05 UTC (private)

**Rosette Modiri**​
Could you please check if it works fine when being connected only via BT40?
Please also advise which softphone they are using?

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Rosette Modiri, Oct 18, 2021, 10:59 UTC (private)

https://eposaudio.zendesk.com/agent/tickets/179800, was closed as duplicate
Customer chasing for an update

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Rosette Modiri, Oct 15, 2021, 13:40 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Contact person**: naiha
**Email**: [email-masked]
**Product name**: MB Pro 1
**Number of Products**: 20
**Sales Opportunity Size in Headsets**: 0
**Environment**: Yealink
**Issue**: Customer set up around 20 headsets with yealink T48S via BTD 800 , incoming calls are getting disconnected few sec after they pick up
Calls are picked by taking the HS off from the cradle
**Troubleshooting**:
CG recommends Yearlink Bluetooth dongle BT40 instead
Tested with 1 HS :
- reset (dongle &headset )
- updated FW (HS : 2.7.6 & dongle 2.17.16)
- but nothing change, the call disconnection is still present
**Current status**: Customer is using BTD 800 instead of Yealink BT 40 dongle as recommended and they do not have the Yealink BT 40 dongle

**_NEXT ACTION_**

**What**: Do we need to push back for BT 40 dongle instead ? Please advise here
**Who**: L2
**When**: 20/10/2021

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Rosette Modiri, Oct 15, 2021, 13:33 UTC (private)

Disposition: Successful Call
Recording URL: https://epos.mytalkdesk.com/interactions/f4a355b722434746bb0d3f5dd6a47af6/recordings/0.mp3
Call duration: 180
Description:

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Rosette Modiri, Oct 15, 2021, 13:22 UTC

Dear Naiha,

We are currently reviewing your case and will get back to you shortly.

In the meantime, do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Shivangi Bhattacharya, Oct 15, 2021, 12:06 UTC (private)

#179500 was closed as duplicate

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Rosette Modiri, Oct 15, 2021, 12:02 UTC (private)

Disposition: Successful Call
Recording URL: https://epos.mytalkdesk.com/interactions/60e144d3c88d43628cc2ac3201d13bf4/recordings/0.mp3
Call duration: 114
Description:

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Rosette Modiri, Oct 15, 2021, 11:58 UTC (private)

updated both HS and dongle
2.7.6/ 2.17.16
customer can pick up by taking HS off from the cradle, buts call is getting disconnected as soon as she picks up

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Rosette Modiri, Oct 15, 2021, 11:56 UTC (private)

Total Duration 0
Disposition : Attempting Contact
Description:    
URL:

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Rosette Modiri, Oct 15, 2021, 11:53 UTC (private)

Total Duration 1158
Disposition : Successful Call
Description:    
URL:

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Shivangi Bhattacharya, Oct 15, 2021, 11:34 UTC (private)

#179496 was closed as duplicate

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Rosette Modiri, Oct 15, 2021, 11:32 UTC

Dear Naiha,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 179480** for your inquiry.

We are sorry to hear that you are experiencing problems with MB Pro 1 UC ML.

As discussed, we would advise you to check the firmware update of your headset. Please see how to proceed :

https://eposaudio.zendesk.com/hc/en-us/articles/360033330134-MB-Pro-1-2-Firmware-update

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +44 (0) 2035144072

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Oct 15, 2021, 11:30 UTC (private)

#### **_CASE SUMMARY_**

**Contact person**: naiha
**Email**: [email-masked]
**Product name**: MB Pro 1
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: Yealink
**Issue**: Customer stated that they've around 10 headsets, but 1HS is not picking up incoming calls when taking it off from the cradle
the other 9 headsets can pick up the call by taking them off from the cradle but after few sec calls are getting disconnected
**Troubleshooting**:
Customer is using BTD 800 dongle
CG advised to use Yealink BT 40
Reset HS and dongle
Re-paired
customer can pick up the call from the button but not by taking off from the cradle
**Current status**: Advised customer to check the firmware update

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Rosette Modiri, Oct 15, 2021, 11:16 UTC (private)

Total Duration 2570
Disposition : Successful Call
Description:    
URL:

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naiha, Oct 15, 2021, 11:08 UTC (private)

Chat ended: 2021-10-15 11:08 AM UTC

Name: naiha
Email: [email-masked]
Phone: -
Notes: -

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naiha, Oct 15, 2021, 11:08 UTC (private)

Chat started: 2021-10-15 10:10 AM UTC

(10:10:49 AM) naiha: my headset doesnt seem to be working
(10:10:56 AM) Customer Service: Thanks for your message, please wait a moment while our agents attend to you.
(10:11:51 AM) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly.
(10:11:56 AM) *** Rosette Modiri joined the chat ***
(10:12:09 AM) Rosette Modiri: Welcome to EPOS live chat. Let me read your message to help you further.
(10:12:37 AM) Rosette Modiri: Ca I know your headset model please ?
(10:12:44 AM) Rosette Modiri: Can*
(10:12:50 AM) naiha: mb pro 1
(10:13:15 AM) Rosette Modiri: alright, is there any specific issue ? like microphone, sound ,.....?
(10:14:08 AM) naiha: one sec sorry
(10:14:36 AM) Rosette Modiri: Okay
(10:14:47 AM) naiha: so i cant hear when i pick the headset up
(10:15:15 AM) Rosette Modiri: You mean no sound in the headset right ?
(10:15:21 AM) naiha: yeah
(10:15:37 AM) Rosette Modiri: which app are you using for call ?
(10:16:16 AM) naiha: yealink
(10:16:34 AM) naiha: all the other headsets are fine
(10:16:40 AM) naiha: that are being used by my colleagues
(10:16:53 AM) naiha: but my one doesnt seem to be picking up incoming calls
(10:17:08 AM) Rosette Modiri: a deskphone ? can I know the exact model of your yealink ?
(10:17:46 AM) naiha: SIP-T48S
(10:18:08 AM) Rosette Modiri: Alright, how do you connect it to the yealink ?
(10:18:37 AM) naiha: theres like a usb port thing that i connect to the back of the deskphone
(10:19:24 AM) Rosette Modiri: so you connect it with the dongle which is supplied with your headset ?
(10:19:36 AM) naiha: and on the headset if i press the side bit it does say headset on but immediately says headset off
(10:19:40 AM) naiha: yes
(10:20:10 AM) naiha: no sorry it says 'power on, dongle connect power off'
(10:21:28 AM) Rosette Modiri: please bear with me
(10:24:23 AM) Rosette Modiri: Are you using the dongle which is supplied with the headset ? or the yealink bluetooth dongle BT 40 ?
(10:25:25 AM) naiha: yes the dongle which is supplied with the headset
(10:27:54 AM) naiha: is there anything i could do like press a button or unplug something
(10:28:02 AM) naiha: or are you finding ouit what the issue could be
(10:28:16 AM) Rosette Modiri: normally you need to use the yealink dongle , BT 40
(10:28:31 AM) Rosette Modiri: to get the headset connected to your phone
(10:28:40 AM) Rosette Modiri: via Bluetooth
(10:28:44 AM) naiha: but everyone elses headset is wokring fine
(10:29:31 AM) naiha: does the headset need to be fully charged or?
(10:29:42 AM) Rosette Modiri: Can you please provide us with your phone number ?
(10:29:50 AM) Rosette Modiri: for better assistance
(10:30:44 AM) naiha: so you can call me?
(10:30:52 AM) Rosette Modiri: Yes
(10:31:25 AM) naiha: 07872599934
(10:31:33 AM) Rosette Modiri: alright
(10:31:47 AM) Rosette Modiri: Calling you in a couple of min

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naiha, Oct 15, 2021, 10:12 UTC (private)

Chat started: 2021-10-15 10:10 AM UTC
Served by: Rosette Modiri

IP: 88.98.236.155
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.71 Safari/537.36
Country: United Kingdom
City: Wandsworth
URL: https://eposaudio.zendesk.com/hc/en-us/articles/360050320074-How-to-pair-the-MB-Pro-with-the-Pre-Paired-devices-when-you-are-out-of-range-of-the-Bluetooth-transmission-

Chat ID: 2110.967893.Slu1PE60MBwC9

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