Subject: Mowa, Compatibility
From: EPOS Global Support <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Wed, 13 Oct 2021 07:08:24 +0000

You are registered as a CC on this support request (177526). Reply to this email to add a comment to the request.

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Hamed Rahnama, Oct 13, 2021, 7:08 UTC (private)

**Rosette Modiri**​

As I searched these two application are different one is web base another one need to be installed on computer therefore we cannot recommend this as compatible with our device currently.
However, I might get access to this web application and try to test and see if it works or not.

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Rosette Modiri, Oct 8, 2021, 11:44 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Company Name**: dapafrance
**Contact person**: Francois
**Email**: [email-masked]
**Product name**: Mowa, V.1.25.4
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Cust is asking if we're compatible with Mitel softphone "MiVoice Office Web Application MOWA"
**Troubleshooting**:
**Current status**: In our softphone CG, I can see we're compatible with Mitel MiVoice 2380/1560

Assigning to L2 for further advice

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Rosette Modiri, Oct 8, 2021, 11:37 UTC

Bonjour M. Vecchione,

Merci pour votre retour.

Nous examinons votre requête et revenons vers vous dans les plus brefs délais.

Entre temps, si vous avez la moindre question supplémentaire, n'hésitez pas à revenir vers nous.

Vous pouvez nous joindre en répondant à cet email ou en appelant directement du lundi au vendredi, entre 8:00 et 17:00, notre assistance téléphonique sur le +33 (0) 170610386

Nous vous souhaitons une agréable journée.

Cordialement,
Rosette Modiri
Support Technique EPOS

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Francois, Oct 8, 2021, 7:49 UTC

Bonjour,

La version du MoWa est 1.25.4

Cordialement.

François Vecchione

Dapa France
5, avenue de Newburn
94600 Choisy le roi
Tél : 01 48 52 05 72

[email-masked]

       Terminaux MiVoice 6900
Fusion du terminal de bureau et du Smartphone

![](https://eposaudio.zendesk.com/attachments/token/WXr2FRKE71DkKG1LRclhZIwqX/?name=0760cdef.png)

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Rosette Modiri, Oct 8, 2021, 7:43 UTC (private)

**_NEXT ACTION_**

**What**: Asked for the FW version of Mowa
**Who**: Francois
**When**: 13/10/2021

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Rosette Modiri, Oct 8, 2021, 7:42 UTC

Bonjour Francois,

Merci d'avoir contacté le support technique EPOS. Votre ticket porte la **référence 177526**.

Pourriez-vous s'il vous plaît nous fournir la version de firmware de votre softphone MOWA ?

En attente de votre retour.

Vous pouvez nous joindre en répondant à cet email ou en appelant directement du lundi au vendredi, entre 8:00 et 17:00, notre assistance téléphonique sur le +33 (0) 170610386

Nous vous souhaitons une agréable journée.

Cordialement,
Rosette Modiri
Support Technique EPOS

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Rosette Modiri, Oct 6, 2021, 14:40 UTC (private)

New account to be saved:

Email Address: [email-masked]
Name: Francois
Language: French

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Rosette Modiri, Oct 6, 2021, 14:39 UTC (private)

**_CASE SUMMARY_**

**Company Name**: dapafrance
**Contact person**: +33148520572
**Phone**: +33148520572
**Email**: [email-masked]
**Product name**: Mivoice Mowa
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Customer asking if we're compatible with Mitel softphone Mowa
**Troubleshooting**:
**Current status**: Informed customer that we're compatible with Mitel Mivoice 2380/1560 but need to check with team for more info

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Rosette Modiri, Oct 6, 2021, 14:20 UTC (private)

Disposition: Successful Call
Recording URL: https://epos.mytalkdesk.com/interactions/7c7334c593af4c139065c32a4352f2a2/recordings/0.mp3
Call duration: 522
Description:

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Rosette Modiri, Oct 6, 2021, 14:12 UTC (private)

ring group :france_enterprise
contact number :  +33148520572
duration : 
status :

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