Subject: Fwd: Escalate to L2
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Tripathi, Dheeraj" <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhushan <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, "Levente Szabo" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, Josie Lau
Cc: Abhishek Kumar <[email-masked]>
Date: Mon, 13 Sep 2021 19:40:01 -0700 (MST)

FYI and A 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]> 
Sent: Monday, September 13, 2021 8:46:23 PM 
Subject: Escalate to L2 

Hi Pritish, 

Please ask L1 to escalate, all tickets from these business groups, after they summarized the ticket, 

So they shouldn’t contact the customer, they just need to summarize and escalate. 

    * Global Police 
    * Finance companies 
    * Insurance companies 
    * Banks 
    * Government organizations 
    * Hospitals 

I will add if I remind more. 

Thank you! 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

	

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