Subject: DSAT Audit Feedback
From: Pritish Nandi <[email-masked]>
To: Ismail <[email-masked]>, Rosette Modiri <[email-masked]>, GRACE <[email-masked]>
Cc: abhishek kumar <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 3 Aug 2021 07:01:15 -0700 (MST)

Hi All, 

PFB the DSAT audit feedback. 

Tiicket 	Assignee name 	CSAT Open Feedback 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub Category 	Comments 
153424 	Ismael, Rosette, Grace 		1 	Speed 			Agent 	Slow Troubleshooting 	Agents should have called to troubleshoot. We need to make sure that the customer was supported over the phone. We tried but tthat was not enough. We did not ask for complete details. We did not ask for L2 support. 

Regards, 
Pritish Nandi