Subject: Fwd: Update to SLTR confirmation macro
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Tripathi, Dheeraj" <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "TEODORA KARIN. GLIGOR" <[email-masked]>, "Levente Szabo" <[email-masked]>, Marika Fujita <
Date: Tue, 11 May 2021 01:34:31 -0700 (MST)

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Tuesday, May 11, 2021 1:32:53 PM 
Subject: Update to SLTR confirmation macro 

Hi team, 

We have had several instances where the agents didn’t inform the customer that only a part of the product will be replaced in SLTR. The customers returned the whole set and we ended up sending further products as separate shipments. 

Therefore it is now mandatory to inform the customers clearly about which product will be replaced. It should be emphasized, if the whole product won’t be replaced. I have amended the “Reply with RMA SLTR confirmation” macro. The agent has to write the product name and article number to it. However I would prefer that the agents customize the template more for the exceptional cases, where the whole product won’t be replaced. We should always be specific for each customer’s circumstance when processing replacements. 

Please let me know, if you have any questions. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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