Subject: Fwd: Designated RMA approvers
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Tripathi, Dheeraj" <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "TEODORA KARIN. GLIGOR" <[email-masked]>, "Levente Szabo" <[email-masked]>, Marika Fujita <
Date: Thu, 22 Apr 2021 06:32:28 -0700 (MST)

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Thursday, April 22, 2021 6:04:20 PM 
Subject: FW: Designated RMA approvers 

Hello everyone, 

With immediate effect Level 1 should assign all Enterprise RMA approval tickets to the RMA group as unassigned instead of the Level 2 queue. [ mailto:[email-masked] | 
@Pritish Nandi ] Please inform the team. Gaming continues as usual. 

Dear approvers [ mailto:[email-masked] | @Innocent Bohui (INBO) ] [ mailto:[email-masked] | @Josephine Veena Dorairaj (JVDO) ] [ mailto:[email-masked] | @Matthew Broadley (MAEY) ] [ mailto:[email-masked] | @Morris Frost (MOFT) ] Please keep an eye on the new RMA Approvals queue, check and approve/decline the requests accordingly. For quantity above 3, assign the tickets to the Teamlead group as unassigned. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] 

	

	

From: Heta Nyrhinen (HNYR) 
Sent: 22. april 2021 13:52 
To: Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Daisuke Murata (DIUM) <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]> 
Subject: Designated RMA approvers 
Importance: High 

Hello team, 

We have appointed designated RMA approvers in each shift, which means that only these people will be approving RMAs for the time being. We want to follow more closely, if there are recurrent product issues so the approval procedure will be divided between a few colleagues. 

These are the RMA approvers: 

EMEA: Josephine and Innocent 

AMER: Morris 

APAC: Matthew 

Replacement quantity more than 3 products: Heta and Sara 

This means that other Level 2 agents won’t be approving RMAs for now and will assign the tickets to the responsible persons during their shifts. 

Please let me know, if you have any questions or concerns. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ]