Subject: Fwd: APAC warranties excluding India
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "TEODORA KARIN. GLIGOR" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Mpiana Ntambwe. Josue" <[email-masked]>, "Norbert Michael . Reisenauer" <norbert
Date: Wed, 17 Feb 2021 06:38:06 -0700 (MST)

FYI 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Vamsy Maddipati, VAMM" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Wednesday, February 17, 2021 5:37:10 PM 
Subject: APAC warranties excluding India 

Hi team, 

In APAC we don’t collect the faulty products for RMAs. Only India is an exception with the SLTR process. 

When sending a RMA request elsewhere in APAC, don’t include the Article nr. for return in the “Contact customer service macro”, as there won’t be a return and it confuses the Customer Service team. 

I will try think about an automation for this, but the bottom line is that we always have to be aware in which country we are replacing and what are the warranty procedures there. 

[ mailto:[email-masked] | @Pritish Nandi ] Please inform the whole LSM team. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

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