Subject: Phone call handling workshop
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Marika Fujita <[email-masked]>, anupam tiwari <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Antonio Iunco <[email-masked]>, Jiaojia Chen <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Pritish Nandi <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Wed, 17 Feb 2021 10:37:07 +0000

Hello everyone,

I'm inviting you to a phone call handling workshop.

Please complete these tasks prior to the session:

- Listen to 3 sample calls. The files "Call 1-3" are added to the Enterprise and Gaming Teams groups under Files -> General -> Phone call handling workshop.
- Listen to 3 of your own calls.
- Take notes, evaluate the calls and write down good and bad points.

Thank you,
Heta
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