Subject: Swagtron - IMPORTANT UPDATE
From: Rosette Modiri <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 5 Jan 2021 16:58:20 -0700 (MST)

Hi All, 

As we're slowing down from our holiday period , client has requested to go down to 8 agents, including me by the end of next week. 

Based on the below report, I will suggest to let go the following agents. 

*Ruchi Jaiswal 

*Swechchha Singh 

*Prakash Kumar 

*Kuldeep Bhandari 

*Nitin Pandey 

Please do let me know if you have any questions or concerns. 

Thank you! 

Best Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, 5 January, 2021 05:42:57 
Subject: Swagtron Feedback 

Hi Ashish, 

PFB, feedback of swagtron agents. 

Names 	Productivity 	Quality 	Attention to detail 	Discipline 
Akshay Kamboj 	Good 	good 	process knowledge/cooperative 	good 
Kuldeep Bhandari 	Good 	good 	not confident, asking a lot of questions 	good 
Mohd Samar. Iqbal 	Good 	good 	process knowledge/cooperative 	good 
Nitin Pandey 	Good 	Good 	process knowledge/cooperative 	average/ roaming around on floor 
Pankaj Thapliyal 	Good 	good 	process knowledge/cooperative 	good 
Prakash Kumar 	Good 	bad 	robotic and apology is missing in lot of cases 	good 
Rajeshdeep singh 	Average 	good 	Taking good chats but Case count is less 	good 
Robin sharma 	Good 	good 	process knowledge/cooperative 	good 
Ruchi Jaiswal 	Good 	bad 	grammatical mistakes 	good 
Shahbaz Khan 	Good 	Good 	process knowledge/cooperative 	good 
Swechchha Singh 	Good 	bad 	not focused 	average/talking too much 
Yarngam Makan 	Good 	Good 	process knowledge/cooperative 	good 

Please do let me know if you have any concerns. 

Thanks! 

Best Reagrds, 
Rosette