Subject: Fwd: Swagtron - Repair Authorization RA193081
From: Ruchi Jaiswal <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 11 Dec 2020 13:38:10 -0700 (MST)

From: "John Sparkman ([email-masked])" <[email-masked]> 
To: "ruchi jaiswal" <[email-masked]> 
Sent: Saturday, 12 December, 2020 01:13:00 
Subject: Re: Swagtron - Repair Authorization RA193081 

hi thank you i have some questions first i have 2 scooters that have the same problem soo can i just send 2 of them in and i do not have the same boxes so can i use a different box and will it cost $120 for both 

On Fri, Dec 11, 2020 at 2:35 PM Ruchi Jaiswal ( [ mailto:[email-masked] | [email-masked] ] ) < [ mailto:[email-masked] | [email-masked] ] > wrote: 

DO NOT RESPOND TO THIS EMAIL ADDRESS. WE WILL NOT RECEIVE IT. PLEASE SEND ANY QUESTIONS TO: [ mailto:[email-masked] | [email-masked] ] 
This RMA is only good for 30 days, all RMAs will be closed after 30 days. If this item is received after 30 days repair estimates may change. 
Repair Approved 
Return Authorization # RA193081 
This Return Authorization is for : 
SWAGTRON SWAGGER SG-5 Dash Lite, Black Qty: 1 ONLY. 
Weight: 28.66 
I am very sorry to hear you are having issues with your item. 

After reviewing your information, I show that your unit is now outside of its warranty and/or has damage to the item that in not covered under normal manufacturer warranty. We will gladly repair the unit for you, but any parts and labor would be at your cost. 

Our repair labor fee for Hoverboards/Scooters/Skateboards is $59.99 plus the cost of parts needing to be replaced. Our repair labor fee for Electric Bikes is $89.99 plus the cost of parts needing to be replaced. This labor fee includes any work necessary to complete the repair and also includes return shipping back to you. Parts costs cannot be estimated without a diagnosis from a Swagtron Authorized technician. Once our technicians have inspected the unit, we will send you an itemized invoice showing the total cost to repair. Payment is required after our diagnosis to complete repairs. A Repair will not be completed until payment is submitted. If you decline repairs, your unit will be sent back to you in the condition it arrived. 
*Typical repair costs range from $59.99 up to $200, depending on the nature of the affected item.* 

RETURN INSTRUCTIONS: 

1) Pack the returning product properly. Packaging must be equal to original packaging. (See below for further details) 
2.) To avoid refusal of your package and the best possible service, please print and use the pre-made label that is attached to this email. This is just an identification label for our warehouse. You will be responsible for the shipping cost and will need to obtain a label from a valid shipper. 
3.) If you would like to purchase a UPS Return Postage Label from us to use to send your unit to us, Please click the link below. There is a flat fee of $20 for battery powered vehicles. This includes items like hoverboards, e-scooters, e-bikes and e-skateboards. For non-battery powered items such as the K-series kids bikes and stunt scooters the flat fee is $10. 

[ https://swagtron.com/checkout/?clear-cart&add-to-cart=292276&quantity=1&ra_number=RA193081 | Click Here for UPS Postage Label Purchase ] 

Your unit will be tested thoroughly, upon our receipt. 

Packaging: Please make sure the contents are secure and not rattling in the box. Improper packaging of your returning products will be rejected upon delivery. Physical damage to unit occurring in transit will void any warranties. 

**Please be sure to remove any old labels or shipping documents that may already be on the outer shipping carton prior to shipment. If there is a Lithium-Ion Caution label, this must also be covered or removed! The typical RMA processing time is between 3 and 20 business days from the time the item was physically received at our facility. We do apologize for the wait. 

[Please note: Due to the nature of how the items are processed, we will not have ANY updates on your unit's status/location in the queue until the unit has been inspected by the technicians.] 

Regards, 
Swagtron RMA Department