Subject: Re: Swagtron - Return Authorization RA183675
From: "juan carlos colmenero ([email-masked])" <[email-masked]>
To: [email-masked]
Date: Wed, 21 Oct 2020 16:05:43 +0000

Hello, I would like to know what's the status of this hoverboard?
________________________________
From: Rosette Modiri ([email-masked]) <[email-masked]>
Sent: Thursday, September 10, 2020 5:14 PM
To: [email-masked] <[email-masked]>
Subject: Swagtron - Return Authorization RA183675

DO NOT RESPOND TO THIS EMAIL ADDRESS. WE WILL NOT RECEIVE IT.  PLEASE SEND ANY QUESTIONS TO:   s<mailto:[email-masked]>[email-masked]
This RMA is only good for 30 days, all RMAs will be closed after 30 days.

Return Authorization # RA183675
This Return Authorization is for :
 REFURBISHED SWAGTRON T881 HOVERBOARD, BLACK Qty: 1 ONLY.

If you are returning your product for repairs covered under our manufacturers limited warranty* (see https://swagtron.com/register/), please:

1) Pack the returning product properly. Packaging must be equal to original packaging. (See below for further details)

2.) To avoid refusal of your package and the best possible service, please print and use the pre-made label that is attached to this email. This is just an identification label for our warehouse.

*We have also included a pre-paid shipping label for your convenience.

**Please be sure to remove any old labels or shipping documents that may already be on the outer shipping carton prior to shipment. If there is a Lithium-Ion Caution label, this must also be covered or removed!

Your unit will be tested thoroughly, upon our receipt.  If the necessary repair is covered under our manufacturers limited warranty, we will repair or replace the defective component.  Repair or replacement will be at our discretion.

 *Units that are damaged as a result of abuse, misuse, or any other cause, including normal wear and tear, are not eligible for free repair/replacement under the manufacturers limited warranty. Our labor fee for Hoverboards/Scooters/Skateboards is $59.99 and Electric Bikes are $89.99 plus the cost of parts needing to be replaced for units not covered under the warranty.

Packaging: Please make sure the contents are secure and not rattling in the box.  Improper packaging of your returning products will be rejected upon delivery. Physical damage to unit occurring in transit will void any warranties.
The typical RMA processing time is between 3 and 20 business days from the time the item was physically received at our facility. We do apologize for the wait.

[Please note: Due to the nature of how the items are processed, we will not have ANY updates on your unit's status/location in the queue until the unit has been inspected by the technicians.]

Regards,
Swagtron RMA Department