Subject: Re: Email/chats performance of 22/09/2020
From: Deeksha Dadu <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Thu, 24 Sep 2020 08:48:09 +0000

Hi Rosette,

Thanks for sharing these. Do you audit bad ratings in your audits?

Regards,
Deeksha

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 23 September 2020 at 4:35 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Email/chats performance of 22/09/2020

Hi Ma'am,

Please find below the Email/chats performance of 22/09/2020.

Agents  Total cases     Total chats     Bad rating
Mohd Samar. Iqbal       62      23      0
Nazmul Haque    36      25      1
Pankaj Thapliyal        60      2       0
Yarngam Makan   53      23      3

Rosette Modiri  38      0       0

We are currently running out of stock in most of our products, due the Covid situation, we can't get the products from China, this is the common reason we're getting bad rating from customers on chats.

Please do let me know if you have any questions or concerns.

Best Regards,
Rosette.M