Subject: Email/chats performance of 21/09/2020
From: Rosette Modiri <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 21 Sep 2020 16:12:36 -0700 (MST)

Hi Ma'am, 

Please find below the Email/chats performance of 21/09/2020. 

Agents 	Total cases 	Total chats 	Bad rating 
Mohd Samar. Iqbal 	52 	28 	0 
Nazmul Haque 	46 	30 	3 
Pankaj Thapliyal 	44 	7 	0 
Yarngam Makan 	30 	46 	3 

	

Rosette Modiri 	35 	0 	0 

Our Zendesk chats was down for an hour tonight, the issue was from client side. 

Please do let me know if you have any questions or concerns. 

Best Regards, 
Rosette.M