Subject: Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective
From: Abdelmohsen basha <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Husain <[email-masked]>, Kenneth Nwaso <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Ashar Chalakkal <[email-masked]>, Taher <[email-masked]>, Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Tue, 18 Aug 2020 16:16:19 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]>  Please call the vendor and check if we
can pick the defective part from the vendor, and send me feedback once you
have an answer

On Tue, 18 Aug 2020 at 14:17, Denmark A <[email-masked]> wrote:

> +Abdelmohsen basha <[email-masked]> Please assist.
>
> Regards,
>
> On Tue, Aug 18, 2020 at 1:12 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> @Denmark A <[email-masked]> @Kenneth Nwaso
>> <[email-masked]> Please note that the customer called to
>> follow up and asked to deliver the shipment maximum by today or she will
>> proceed with a complaint to the MCI
>>
>> On Mon, Aug 17, 2020 at 9:38 PM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>>> Thanks for understanding.
>>>
>>> @Denmark A <[email-masked]> @Kenneth Nwaso
>>> <[email-masked]> Please proceed
>>>
>>> On Mon, 17 Aug 2020 at 17:14, <[email-masked]> wrote:
>>>
>>>> Hello Basha,
>>>>
>>>>
>>>>
>>>> Since this is already used item it is not possible for us to sell it to
>>>> some other customer.
>>>>
>>>> As a good gesture, we can provide you the replacement for the defect
>>>> part.
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *From:* Abdelmohsen basha <[email-masked]>
>>>> *Sent:* Sunday, August 16, 2020 10:22 PM
>>>> *To:* Husain <[email-masked]>
>>>> *Cc:* Denmark A <[email-masked]>; Angeli Fontillas <
>>>> [email-masked]>; customer care <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>> [email-masked]>; Michael Rolle <[email-masked]>;
>>>> Ashar Chalakkal <[email-masked]>; Taher <[email-masked]>;
>>>> Radwa Ali <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>>> Amir Julkarnain <[email-masked]>; Michaela Manibo <
>>>> [email-masked]>
>>>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Hello Husain,
>>>>
>>>>
>>>>
>>>> I totally understand and appreciate your situation, however please
>>>> provide more flexible solutions for client satisfaction.
>>>>
>>>>
>>>>
>>>> Looking forward for your cooperation.
>>>>
>>>>
>>>>
>>>> Thanks & Regards
>>>>
>>>>
>>>>
>>>> On Sun, 16 Aug 2020 at 17:12, <[email-masked]> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> As per our policy we will give you the replacement for the defect part.
>>>>
>>>> We can send this tomorrow, please confirm the same.
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Saturday, August 15, 2020 2:38 PM
>>>> *To:* Husain <[email-masked]>
>>>> *Cc:* Angeli Fontillas <[email-masked]>; Abdelmohsen basha <
>>>> [email-masked]>; customer care <[email-masked]>; Returns.fc
>>>> <[email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Michael Rolle <[email-masked]>; Ashar Chalakkal <
>>>> [email-masked]>; Taher <[email-masked]>; Radwa Ali <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Amir
>>>> Julkarnain <[email-masked]>; Michaela Manibo <
>>>> [email-masked]>
>>>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Dear Husain,
>>>>
>>>>
>>>>
>>>> Please see the attached photo of the replacement spare part,  please
>>>> confirm.
>>>>
>>>> Also customer is insisting on a refund.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Aug 15, 2020 at 2:05 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear All,
>>>>
>>>> @Returns.fc <[email-masked]>
>>>>
>>>> We received a call from the customer today. Both the husband and wife
>>>> were on the phone with us earlier.  They are so mad about the delay on this
>>>> case and now threatening to make a huge bad review about this experience.
>>>>
>>>> She has now requested to issue a full refund on the item as she can no
>>>> longer wait further.  Please update the CRA as we need to process a refund.
>>>>
>>>> Thank you!
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Aug 15, 2020 at 1:41 PM Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Team,
>>>>
>>>>
>>>>
>>>> May we have an update on this please?
>>>>
>>>>
>>>>
>>>> Customer is upset on the delay and can no longer wait and insisting for
>>>> a refund now.
>>>>
>>>>
>>>>
>>>> Please advise.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> On Tue, 11 Aug 2020 at 15:58, <[email-masked]> wrote:
>>>>
>>>> Hi @Denmark A <[email-masked]> ,
>>>>
>>>> The item is collected.
>>>>
>>>> Please share photo from the item from you side.
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Tuesday, August 11, 2020 3:48 PM
>>>> *To:* Abdelmohsen basha <[email-masked]>
>>>> *Cc:* Husain <[email-masked]>; Radwa Ali <[email-masked]>;
>>>> customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Michael Rolle <[email-masked]>; Ashar Chalakkal <
>>>> [email-masked]>; Taher <[email-masked]>
>>>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> @Radwa Ali <[email-masked]> FYI.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Sun, Aug 9, 2020 at 10:59 AM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>> *POMUMZ_DXB176038*
>>>>
>>>>
>>>>
>>>> On Sun, 9 Aug 2020 at 10:53, <[email-masked]> wrote:
>>>>
>>>> Hi Radwa,
>>>>
>>>> Please confirm the PO number.
>>>>
>>>> Also please confirm with the customer if the base of the blender is
>>>> same as the picture shown below.
>>>>
>>>> We have already received the shipment but we need to check first if the
>>>> blender base matches. Kindly confirm the same.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *From:* [email-masked] <[email-masked]>
>>>> *Sent:* Friday, August 7, 2020 5:46 PM
>>>> *To:* 'Husain' <[email-masked]>; 'Denmark A' <
>>>> [email-masked]>
>>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>>> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
>>>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>;
>>>> 'Taher' <[email-masked]>
>>>> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Hi @Husain <[email-masked]> ,
>>>>
>>>> Please advise what’s the Eta on this.
>>>>
>>>> The customer keeps following up.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* [email-masked] <[email-masked]> *On Behalf Of *
>>>> Husain
>>>> *Sent:* Thursday, July 23, 2020 9:58 AM
>>>> *To:* 'Denmark A' <[email-masked]>
>>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>>> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
>>>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>;
>>>> 'Taher' <[email-masked]>
>>>> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Hello Denmark,
>>>>
>>>>
>>>>
>>>> Good morning!
>>>>
>>>>
>>>>
>>>> You can send us the defective mixing unit only (Not full Item), we will
>>>> replace you with mixing unit once we get the Tracking number confirmation
>>>> from the brand.
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Thursday, July 23, 2020 9:50 AM
>>>> *To:* Husain <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Michael Rolle <[email-masked]>; Ashar Chalakkal <
>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>; Taher <
>>>> [email-masked]>
>>>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Dear Husain,
>>>>
>>>>
>>>>
>>>> Thank you for the update, will you collect the defective item?
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Wed, Jul 22, 2020 at 5:49 PM Husain <[email-masked]> wrote:
>>>>
>>>> Hello Denmark,
>>>>
>>>>
>>>>
>>>> Thank you for the patience.
>>>>
>>>> The brand has completed the inspection and agreed to give the
>>>> replacement for the mixing unit.
>>>>
>>>>
>>>>
>>>> The Item will be getting dispatched from France. We await for the
>>>> tracking number of the package.
>>>>
>>>> Once the tracking number is received we will update you on the ETA.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Wednesday, July 22, 2020 4:29 PM
>>>> *To:* Husain <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Michael Rolle <[email-masked]>; [email-masked];
>>>> Abdelmohsen basha <[email-masked]>
>>>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Dear Husain,
>>>>
>>>>
>>>>
>>>> Please accept and evaluate further.
>>>>
>>>>
>>>>
>>>> Regards, .
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Tue, Jul 21, 2020 at 4:23 PM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Hussain,
>>>>
>>>>
>>>>
>>>> Yes it's the same order, we are just looking for the update of the case.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>> On Tue, 21 Jul 2020 at 15:28, Husain <[email-masked]> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> I believe this issue is already addressed to us by Ashar.
>>>>
>>>> Kindly confirm attached if it is the same customer.
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Tuesday, July 21, 2020 1:14 PM
>>>> *To:* Husain <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Michael Rolle <[email-masked]>; Abdelmohsen basha <
>>>> [email-masked]>
>>>> *Subject:* Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby +
>>>> Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>> Also find the attached Video for your reference.
>>>>
>>>>
>>>>
>>>> Customer comment: Not properly working
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE…
>>>>
>>>> Best Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Ahmed Basha
>>>>
>>>> M: 0551525964
>>>>
>>>> Returns Manager
>>>>
>>>> [email-masked]
>>>>
>>>> www.mumzworld.com
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Regards,*
>>>>
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>