Subject: Re: Order #600638880 // Sku :BLUOBND-X2150-B5 // Name :Black+Decker - Steam Iron With Ceramic Soleplate // Defective
From: Yaseen Shaqra <[email-masked]>
To: Cherry Ann Binondo <[email-masked]>
Cc: Warranty Service - Blue Ocean Global <[email-masked]>, Akash Himthani <[email-masked]>, Vipin Varunny <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>
Date: Tue, 18 Aug 2020 16:12:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Cherry,

Please note that the customer asked for a full refund because she sent the
product for the same issue twice

@Denmark A <[email-masked]> Please check and advise

On Mon, Aug 17, 2020 at 5:12 PM Denmark A <[email-masked]> wrote:

> Dear Cherry,
>
> Already dispatched please check thank you.
>
> Regards,
> Den mark
>
>
> On Sun, Aug 16, 2020 at 1:36 PM Cherry Ann Binondo <
> [email-masked]> wrote:
>
>> Dear Denmark,
>>
>> Please send the item again to service center.
>>
>> After checking the item, only they decide if replacement is required.
>>
>> Kindly send your mails to [email-masked]
>>
>> Regards,
>>
>> Cherry
>>
>>
>>
>> [email-masked]}
>>
>> ++@Warranty Service - Blue Ocean Global <[email-masked]>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, August 16, 2020 12:49 PM
>> *To:* Cherry Ann Binondo <[email-masked]>
>> *Cc:* Akash Himthani <[email-masked]>; Vipin Varunny <
>> [email-masked]>; Sreekanth Chiyyarath <
>> [email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Samran Iftikhar <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>
>> *Subject:* Re: Order #600638880 // Sku :BLUOBND-X2150-B5 // Name
>> :Black+Decker - Steam Iron With Ceramic Soleplate // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please respond and update us here.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Aug 9, 2020 at 8:58 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Cherry,
>>
>>
>>
>> Customer again returned the item for the second time for which issue has
>> not yet been resolved.
>>
>> Please replace it with the new one.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Jul 28, 2020 at 10:49 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Cherry,
>>
>>
>>
>> Received with thanks.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 19, 2020 at 3:59 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Cherry,
>>
>>
>>
>> Noted with thanks.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>>
>>
>> On Sun, Jul 19, 2020 at 3:55 PM Cherry Ann Binondo <
>> [email-masked]> wrote:
>>
>> Dear Denmark,
>>
>> Please send to service center.
>>
>> Regards,
>>
>> Cherry
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, July 19, 2020 3:50 PM
>> *To:* Akash Himthani <[email-masked]>; Cherry Ann
>> Binondo <[email-masked]>; Nikhil Kumar <
>> [email-masked]>; Rais Ahmad <[email-masked]>;
>> Pramod Kumar Kottuvala <[email-masked]>; Vipin Varunny <
>> [email-masked]>; Amanpreet Singh <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600638880 // Sku :BLUOBND-X2150-B5 // Name
>> :Black+Decker - Steam Iron With Ceramic Soleplate // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :The steam button is pressed in mode and wont pop out plus
>> there's no more steam coming out while the iron is in use. Please let me
>> know the procedure to get this fixed under warranty.
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE