Subject: Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
From: Shady Elgendy <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Vipul Arora <[email-masked]>, Yaseen Shaqra <[email-masked]>, Radwa Ali <[email-masked]>, "Asad ." <[email-masked]>, Malak Nobeh <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Tue, 18 Aug 2020 15:59:09 +0400
List-Id: <ccteam.mumzworld.com>

@Hussain Firoz Miyagamwala <[email-masked]> Please create CRA

@Zubair Wahid <[email-masked]> Please be sure to update it on the
lost tracker

@Vipul Arora <[email-masked]> FYI
ᐧ

On Tue, Aug 18, 2020 at 3:42 PM Zubair Wahid <[email-masked]> wrote:

> Please process a refund for the customer based on the items mentioned
> below, we will mark them as lost on tamer.
> Just confirm if these are the same items:
>
>
>
>
>
>
>
>
>
> *KSA-AHG-FG10422_FGKC40151_2-3YKSA-AHG-FG10416_FGKC261052_18-24MKSA-AHG-FG10464_FGKC40144_7-8YKSA-AHG-FG10490_FGKC40150_5-6YKSA-AHG-FG10420_FGKC40144_18-24MKSA-AHG-FG10680_FGKC40151_9-10YKSA-AHG-FG10544_FGKC216149_9-10YKSA-AHG-FG10721_FGKC40152_7-8YKSA-AHG-FG10459_FGKC40152_7-8Y*
>
> On Tue, Aug 18, 2020 at 7:23 AM Shady Elgendy <[email-masked]> wrote:
>
>> @Zubair Wahid <[email-masked]> What is the update here?
>> ᐧ
>>
>> On Mon, Aug 17, 2020 at 12:37 PM Vipul Arora <[email-masked]> wrote:
>>
>>> @Zubair Wahid <[email-masked]> : Check this case i cannot find in
>>> your master file not shipped. As per customer, she didn't
>>> receive complete order.
>>> ᐧ
>>>
>>> On Mon, 17 Aug 2020 at 12:26, Shady Elgendy <[email-masked]> wrote:
>>>
>>>> +Vipul Arora <[email-masked]> Please close this case asap
>>>>
>>>> ᐧ
>>>>
>>>> On Sun, Aug 16, 2020 at 2:33 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Shady,
>>>>>
>>>>> Kindly note that we have confirmed with the customer, she received a
>>>>> wrong item and it was returned to us
>>>>>
>>>>> The customer did not receive all the items that she ordered
>>>>>
>>>>> On Sun, Aug 16, 2020 at 7:49 AM Shady Elgendy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Radwa ..
>>>>>>
>>>>>> Please advise because Malak shared all SKUs in the order it means
>>>>>> that the customer didn't receive the order at all
>>>>>> So please be check the SKUs on NS and be sure to confirm with the
>>>>>> customer or confirm that the total order not delivered
>>>>>>
>>>>>> Thanks
>>>>>> ᐧ
>>>>>>
>>>>>> On Thu, Aug 13, 2020 at 4:44 PM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Vipul,
>>>>>>> The missing items shared by Malak are correct.
>>>>>>> The customer did not receive all of the SKUs in the order.
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Aug 13, 2020 at 2:41 PM Vipul Arora <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Asad,
>>>>>>>>
>>>>>>>> Wrong information on ticket waiting for Malak or Radwa to update
>>>>>>>> the actual issue.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Vipul
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Thu, 13 Aug 2020 at 14:36, Asad . <[email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Any update on this Vipul?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kind Regards,
>>>>>>>>>
>>>>>>>>> *Asad Pirzada*
>>>>>>>>> Chief Operations Officer
>>>>>>>>>
>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>> *E* [email-masked]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>>>> *Date: *Thursday, 13 August 2020 at 9:57 AM
>>>>>>>>> *To: *Malak Nobeh <[email-masked]>, Zubair Wahid <
>>>>>>>>> [email-masked]>, Vipul Arora <[email-masked]>
>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>>>>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain
>>>>>>>>> Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>>>>>> [email-masked]>, Shady Elgendy <[email-masked]>,
>>>>>>>>> Ronald Gaviola <[email-masked]>
>>>>>>>>> *Subject: *Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS
>>>>>>>>> MISSING - KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Adding Vipul
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please check the status on our files and tell me what is the
>>>>>>>>> status of this order?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kind Regards,
>>>>>>>>>
>>>>>>>>> *Asad Pirzada*
>>>>>>>>> Chief Operations Officer
>>>>>>>>>
>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>> *E* [email-masked]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *Malak Nobeh <[email-masked]>
>>>>>>>>> *Date: *Thursday, 13 August 2020 at 9:53 AM
>>>>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>>>>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain
>>>>>>>>> Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>>>>>> [email-masked]>, Shady Elgendy <[email-masked]>,
>>>>>>>>> Ronald Gaviola <[email-masked]>, Asad <[email-masked]>
>>>>>>>>> *Subject: *VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING -
>>>>>>>>> KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dears,
>>>>>>>>>
>>>>>>>>> The customer didn't receive the below SKU'S, please advice where
>>>>>>>>> is the items or Create CRA so we can process the refund,the case pending
>>>>>>>>> for a very LONG TIME.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *KSA-AHG-FG10422_FGKC40151_2-3Y KSA-AHG-FG10416_FGKC261052_18-24M
>>>>>>>>> KSA-AHG-FG10464_FGKC40144_7-8Y KSA-AHG-FG10490_FGKC40150_5-6Y
>>>>>>>>> KSA-AHG-FG10420_FGKC40144_18-24M KSA-AHG-FG10680_FGKC40151_9-10Y
>>>>>>>>> KSA-AHG-FG10544_FGKC216149_9-10Y KSA-AHG-FG10721_FGKC40152_7-8Y
>>>>>>>>> KSA-AHG-FG10459_FGKC40152_7-8Y*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Mohammed*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>

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