Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Mohit Caleb <[email-masked]>
To: Ekta Jesswani <[email-masked]>
Cc: Amr Abed <[email-masked]>, Shady Elgendy <[email-masked]>, "Asad ." <[email-masked]>, Mary Anne Agapito <[email-masked]>, Edwin Thomas <[email-masked]>, Syed Yakoob <[email-masked]>, Hyacinth Joyce <[email-masked]>, Naib Khan <[email-masked]>, Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Amir Julkarnain <
Date: Tue, 18 Aug 2020 15:43:33 +0400
List-Id: <ccteam.mumzworld.com>

Hello Ekta,

There was an issue with some orders in LFS which were showing as cross-dock
in LFS rather than reserved.

We had highlighted this issue to the LFS team & they fixed it at their
end,& as per them, the orders would process normally. (Attached email
conversation for everyone's reference)
But particularly I see it affected the ones with promotional Pampers Items
the most.

The orders which were deleted were the ones that were reflecting
only Promotional/Sample items as the rest of the items did not get reserved
in the order due to the issue.
We can send you email every time we cancel any order with sample items but
then this can be controlled from the system itself.

Thanks & Regards,

On Tue, Aug 18, 2020 at 3:22 PM Ekta Jesswani <[email-masked]> wrote:

> Thanks Amr and Edwin,
>
> @Mohit Caleb <[email-masked]> Please advise why these orders are
> being canceled from the warehouse side?
> We have customers following up on their orders and we don't have
> visibility of the item getting cancelled or deleted on LFS.
>
> Regards,
> Ekta
>
> On Tue, 18 Aug 2020 at 04:30, Amr Abed <[email-masked]> wrote:
>
>> Hi Ekta,
>>
>> The skus were pushed، What am failing to understand is why did the
>> warehouse cancel them when they are clearly available and in stock.. and
>> without informing anyone as far as i know.
>>
>> @Mohit can you let us know what happened here please.
>>
>> Amr
>>
>>
>> On Mon, Aug 17, 2020, 17:57 Ekta Jesswani <[email-masked]> wrote:
>>
>>> Hi Sara, Amr
>>>
>>> Please advise why are these SKUs are not being pushed to LFS even though
>>> the quantity is committed to the order?
>>> The issue is with SKU: TM-73658 which was under the promotional price
>>> of AED 12
>>>
>>> Thanks
>>>
>>> Regards,
>>> Ekta
>>>
>>>
>>>
>>>
>>> On Mon, 17 Aug 2020 at 17:34, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Edwin,
>>>>
>>>> Noted with thanks.
>>>>
>>>> Another one,  600947546, it's already committed.
>>>>
>>>> @Outbound.fc <[email-masked]> @lastmile
>>>> <[email-masked]> - pls ship asap  600948350_3  and  600947546
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Mon, Aug 17, 2020 at 4:33 PM Edwin Thomas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mary,
>>>>>
>>>>>  600948350_3 pushed to LFS
>>>>>
>>>>> On Mon, Aug 17, 2020 at 4:18 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Edwin,
>>>>>>
>>>>>> Need your assistance on this as well.
>>>>>>
>>>>>>
>>>>>> 600948350_2 TM-73658
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=275611> Pampers
>>>>>> Premium Care Diapers, Size 1, Newborn, 2-5 kg, Valu
>>>>>>
>>>>>> Please dispatch asap when fulfilled. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Aug 17, 2020 at 4:14 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Edwin,
>>>>>>>
>>>>>>> Thank you for the update.
>>>>>>>
>>>>>>> @Outbound.fc <[email-masked]> @Syed Yakoob
>>>>>>> <[email-masked]> @Naib Khan <[email-masked]> @lastmile
>>>>>>> <[email-masked]> - please ship tomorrow.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Aug 17, 2020 at 4:11 PM Edwin Thomas <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mary,
>>>>>>>>
>>>>>>>>  600948326_3 pushed to lfs
>>>>>>>>
>>>>>>>> On Mon, Aug 17, 2020 at 4:05 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Syed,
>>>>>>>>>
>>>>>>>>> For this SO  600948326_2, it was not committed. shall we place a
>>>>>>>>> new order or this will be dispatch under the same SO?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer needs it urgently and wants delivery tomorrow.
>>>>>>>>>
>>>>>>>>> Please confirm. Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Aug 17, 2020 at 2:21 PM Syed Yakoob <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Hyacinth,
>>>>>>>>>>
>>>>>>>>>> 600956888
>>>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, 17 Aug 2020 at 08:12, Hyacinth Joyce <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Syed,
>>>>>>>>>>>
>>>>>>>>>>> As advised we have created a new order so 600956888 as a
>>>>>>>>>>> replacement for the above-mentioned order (so  600947242).
>>>>>>>>>>>
>>>>>>>>>>> Kindly assist to deliver ASAP.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, 16 Aug 2020 at 17:59, Syed Yakoob <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Hyacinth,
>>>>>>>>>>>>
>>>>>>>>>>>> As per lfs SKU # TM-73658 was not picked and packed. Please
>>>>>>>>>>>> create another order for the same and let us know.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, 16 Aug 2020 at 17:51, Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Naib,
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer with so  600947242 received the delivery of the
>>>>>>>>>>>>> sample/free items but not the Pampers.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 17:47, Naib Khan <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Hyacinth,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Order delivered.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 15:20, Hyacinth Joyce <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Habib,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please add so 600947242, needs to be delivered ASAP.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 11:04, Muhammad Habib <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Dear Edwin,
>>>>>>>>>>>>>>>> FOC-CGT-7046110033753-20ML id sample item and SKU TM-73658
>>>>>>>>>>>>>>>> was not reserved in LFS.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:59 AM Edwin Thomas <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Muhammad,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>          Could you please mention the sample items found
>>>>>>>>>>>>>>>>> on LFS for this order ? I could see only TM-73658
>>>>>>>>>>>>>>>>> and FOC-CGT-7046110033753-20ML for this order *600946688 * in
>>>>>>>>>>>>>>>>> LFS.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Mary Anne Agapito <[email-masked]> 600946688_1
>>>>>>>>>>>>>>>>> pushed to LFS
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Dear Mary,
>>>>>>>>>>>>>>>>>> Order completely picked, packed and deleted from loading
>>>>>>>>>>>>>>>>>> as it contained only sample items.
>>>>>>>>>>>>>>>>>> Please create a new SO for the same
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> One more order for Pampers -  600946688.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please deliver asap.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Adding @Sara Ahmed <[email-masked]>  @Amr
>>>>>>>>>>>>>>>>>>>> Abed <[email-masked]>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>> Reimil
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hi Hyacinth,
>>>>>>>>>>>>>>>>>>>>> 600947580_2
>>>>>>>>>>>>>>>>>>>>> Order completely picked, packed and loaded with Road
>>>>>>>>>>>>>>>>>>>>> rider.
>>>>>>>>>>>>>>>>>>>>> @Naib Khan <[email-masked]> FYA
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Hi  Syed,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> In addition to the above-mentioned order, so
>>>>>>>>>>>>>>>>>>>>>> 600947580_2  needs to be delivered ASAP too.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Please assist.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3,
>>>>>>>>>>>>>>>>>>>>>> Dubai Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hello Edwin,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> 600947574_3
>>>>>>>>>>>>>>>>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hi Michaela,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>        600947574_3 pushed to LFS . (Pampers Premium
>>>>>>>>>>>>>>>>>>>>>>>> Care Diapers, Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> looping
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Good morning...
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Please advise us what needs to be communicated to
>>>>>>>>>>>>>>>>>>>>>>>>> the customers as they are waiting for their orders. May we know the time
>>>>>>>>>>>>>>>>>>>>>>>>> frame? Will the committed items still be delivered despite not being pushed
>>>>>>>>>>>>>>>>>>>>>>>>> to LFS? If we place a new order, the price is different.  Customers want
>>>>>>>>>>>>>>>>>>>>>>>>> the discounted offer.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Erica,
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> As per conversation in slack yesterday, all
>>>>>>>>>>>>>>>>>>>>>>>>>> orders that were placed during the promotion will still be dispatched but
>>>>>>>>>>>>>>>>>>>>>>>>>> if the customer placed it after then the regular price of 31.50 will be
>>>>>>>>>>>>>>>>>>>>>>>>>> applied, right?
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Does it mean we (cc team) don't have to place a
>>>>>>>>>>>>>>>>>>>>>>>>>> new order anymore? Some have been committed others were not. To top it
>>>>>>>>>>>>>>>>>>>>>>>>>> off, majority of which are COD orders. Some customers already paid the full
>>>>>>>>>>>>>>>>>>>>>>>>>> amount even if the item was not included but others refused to pay and
>>>>>>>>>>>>>>>>>>>>>>>>>> return the other shipment they have with us.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Pampers have not been committed but the driver
>>>>>>>>>>>>>>>>>>>>>>>>>> asked the customer to pay 98 so the customer refused to take the other
>>>>>>>>>>>>>>>>>>>>>>>>>> item. In this case, do we have to place a new order or outbound team will
>>>>>>>>>>>>>>>>>>>>>>>>>> dispatch it under the same SO?
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> If we are going to place a new order, there is a
>>>>>>>>>>>>>>>>>>>>>>>>>> huge discrepancy in the price.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: magapito
>>>>>>>>>>>>>>>>>>>>>>>>>> @mumzworld.com <[email-masked]> │ w:
>>>>>>>>>>>>>>>>>>>>>>>>>> www.mumzworld.com
>>>>>>>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3,
>>>>>>>>>>>>>>>>>>>>>>>>>> Dubai Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>> You received this message because you are
>>>>>>>>>>>>>>>>>>>>>>>> subscribed to the Google Groups "Outbound.fc" group.
>>>>>>>>>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving
>>>>>>>>>>>>>>>>>>>>>>>> emails from it, send an email to
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked].
>>>>>>>>>>>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com
>>>>>>>>>>>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>> You received this message because you are subscribed
>>>>>>>>>>>>>>>>>>>>>> to the Google Groups "Outbound.fc" group.
>>>>>>>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving
>>>>>>>>>>>>>>>>>>>>>> emails from it, send an email to
>>>>>>>>>>>>>>>>>>>>>> [email-masked].
>>>>>>>>>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com
>>>>>>>>>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Regards,
>>>>>>>> Edwin Thomas
>>>>>>>> Netsuite Developer
>>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>> Regards,
>>>>> Edwin Thomas
>>>>> Netsuite Developer
>>>>>
>>>>
>>>
>>> --
>>> *Regards, *
>>>
>>>
>>>
>
> --
> *Regards, *
>
>
>

--

Subject: Re: Regarding Order Status
From: Syed Yakoob <[email-masked]>
To: Global-Service-Team <[email-masked]>
Cc: Vipul Arora <[email-masked]>, Naib Khan <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohamed Magdy <[email-masked]>, Mohit Caleb <[email-masked]>
Date: Thu, 13 Aug 2020 14:02:47 +0400

Yes, please proceed.

Best Regards,

On Thu, 13 Aug 2020 at 13:38, Global-Service-Team <
[email-masked]> wrote:

> Dear Syed,
>
> Adding to our previous, we could see 91 orders got cross-docked.
>
> If you filter the column RS (reservation status) with CD in 901 menu, you
> will see those 91 orders, do you want to revert back the status of these
> order?
>
>
>
> Regards,
>
> Global Service Team
>
>
>
> *From:* Syed Yakoob <[email-masked]>
> *Sent:* Thursday, August 13, 2020 12:53 PM
> *To:* Global-Service-Team <[email-masked]>
> *Cc:* Vipul Arora <[email-masked]>; Naib Khan <[email-masked]>;
> Outbound.fc <[email-masked]>; Mohamed Magdy <
> [email-masked]>; Mohit Caleb <[email-masked]>
> *Subject:* Re: Regarding Order Status
>
>
>
> @Vipul Arora <[email-masked]> noted. @Global-Service-Team
> <[email-masked]> thanks for the update.
>
>
>
> Best Regards,
>
>
>
>
>
> On Thu, 13 Aug 2020 at 12:41, Global-Service-Team <
> [email-masked]> wrote:
>
> Dear Syed,
>
> For the order# 600949630, please note item 257062 has been reserved from
> MED-01 2007-016-03 and released.
>
>
>
> Moreover, if you goto menu 204, it shows many orders have got crossdocked,
> can you please check?
>
> Regards,
>
> Global Service Team
>
>
>
> *From:* Syed Yakoob <[email-masked]>
> *Sent:* Thursday, August 13, 2020 12:23 PM
> *To:* Global-Service-Team <[email-masked]>
> *Cc:* Vipul Arora <[email-masked]>; Naib Khan <[email-masked]>;
> Outbound.fc <[email-masked]>; Mohamed Magdy <
> [email-masked]>; Mohit Caleb <[email-masked]>
> *Subject:* Re: Regarding Order Status
>
>
>
> Dear Global-Service-Team,
>
>
>
> Can you please fix the same for order # 600949630. This order also
> shows the same status. Item for this order is available in MED location.
> Please reserve this item for the same said SO number.
>
>
>
>
>
>
> Best Regards,
>
>
>
>
>
> On Thu, 13 Aug 2020 at 12:17, Global-Service-Team <
> [email-masked]> wrote:
>
> Dear Syed,
>
> As discussed on the call, we have cancelled the cross-dock and now it is
> in ‘Order created’ status.
>
> But item# 907 is available in 110 staging location, please complete the
> Putaway inorder to make this inventory available for reservation.
>
> 901 order status screen:
>
>
> 209 menu:
>
>
>
> Regards,
>
> Global Service Team
>
>
>
> *From:* Syed Yakoob <[email-masked]>
> *Sent:* Thursday, August 13, 2020 12:00 PM
> *To:* Mohit Caleb <[email-masked]>
> *Cc:* Global-Service-Team <[email-masked]>; Vipul Arora <
> [email-masked]>; Naib Khan <[email-masked]>; Outbound.fc <
> [email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: Regarding Order Status
>
>
>
> Dear Global-Service-Team,
>
>
>
> Please update here on this ASAP. Order is already delayed
>
>
>
> Best Regards,
>
>
>
>
>
> On Thu, 13 Aug 2020 at 11:04, Mohit Caleb <[email-masked]> wrote:
>
> Hi Team,
>
> Could you please check Sales Order # 600951456 it is showing under Order
> Completely CD status. May i know under which stage does this status comes.
>
>
> Thanks & Regards,
>
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