Subject: Re: Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name :NESPRESSO - Lattisima One White Coffee Machine // Defective
From: Denmark A <[email-masked]>
To: Stella Lee <[email-masked]>
Cc: Pinky Dechimo <[email-masked]>, Yuri Myronov <[email-masked]>, LPO Perfetto <[email-masked]>, Perfetto Ecommerce <[email-masked]>, Nespresso <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Tue, 18 Aug 2020 15:22:07 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

May we have an update here? thank you.

Regards,
Den mark

On Mon, Aug 17, 2020 at 8:10 AM Stella Lee <[email-masked]> wrote:

> Hi Pinky,
>
>
>
> Confirmed.
>
>
>
> Kindest Regards,
>
>
>
> *Stella Lee *| Coffee Specialist A.S. Supervisor
>
> [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
> Trading Company L.L.C.
>
> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 408 5000
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
>
>
>
> *ü* Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
> *From:* Pinky Dechimo <[email-masked]>
> *Sent:* 16 August 2020 14:08
> *To:* Denmark A <[email-masked]>; Stella Lee <
> [email-masked]>
> *Cc:* Yuri Myronov <[email-masked]>; LPO Perfetto <
> [email-masked]>; Perfetto Ecommerce <[email-masked]>;
> Nespresso <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Samran Iftikhar <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Technical <[email-masked]>
> *Subject:* RE: Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name
> :NESPRESSO - Lattisima One White Coffee Machine // Defective
>
>
>
>
>
> Hi! Stella,
>
>
>
> Please advise if below machine already received in warehouse.
>
>
>
> Kindly update us the status.
>
>
>
>
>
> Thank you & Best Regards,
>
>
>
> *Pinky Dechimo* | Trade Coordinator
>
>
>
> [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]*Perfetto
> Trading Company L.L.C.*
>
> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 321 0888    Mob: +971 50 955 6197
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
>
>
>
>
>
> Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, August 16, 2020 1:57 PM
> *To:* Pinky Dechimo <[email-masked]>
> *Cc:* Yuri Myronov <[email-masked]>; LPO Perfetto <
> [email-masked]>; Perfetto Ecommerce <[email-masked]>;
> Nespresso <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Samran Iftikhar <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Stella Lee <
> [email-masked]>; Technical <[email-masked]>
> *Subject:* Re: Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name
> :NESPRESSO - Lattisima One White Coffee Machine // Defective
>
>
>
> Dear Pinky,
>
>
>
> Could you please update us here, thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Aug 12, 2020 at 11:05 AM Denmark A <[email-masked]> wrote:
>
> Dear Pinky,
>
>
>
> Item is with us. We can send this by tomorrow.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Aug 12, 2020 at 11:03 AM Pinky Dechimo <
> [email-masked]> wrote:
>
> Hi! Denmark,
>
>
>
> Please advise if where is the machine ?
>
>
>
> Are you going to send us or we will collect it directly from the customer?
>
>
>
>
>
> Thank you & Best Regards,
>
>
>
> *Pinky Dechimo* | Trade Coordinator
>
>
>
> [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]*Perfetto
> Trading Company L.L.C.*
>
> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 321 0888    Mob: +971 50 955 6197
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.buynespresso.com&d=DwQFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=HZoVd8L6qG9cHZK05qiEkHn1HRkkyCelSSUwx1kpPQo&m=dti43dP4fu0d-Rs9jWu8uVqxG24-k2BZDB9znwv4i50&s=5qk2V-NstOykXiS-ibhpxjG5ianFWDJyrFPurnA7dMU&e=>
>
>
>
>
>
> Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, August 12, 2020 10:25 AM
> *To:* Pinky Dechimo <[email-masked]>
> *Cc:* Yuri Myronov <[email-masked]>; LPO Perfetto <
> [email-masked]>; Perfetto Ecommerce <[email-masked]>;
> Nespresso <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Samran Iftikhar <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Stella Lee <
> [email-masked]>; Technical <[email-masked]>
> *Subject:* Re: Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name
> :NESPRESSO - Lattisima One White Coffee Machine // Defective
>
>
>
> Dear Pinky,
>
>
>
> Please find the attached sales invoice for your reference.
>
> Also see the customer details and serial number below.
>
>
>
> Name
>
> louise.quinn louise.quinn
>
> Mob #
>
> 971508130457
>
> Email
>
> [email-masked]
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Aug 11, 2020 at 9:55 AM Pinky Dechimo <
> [email-masked]> wrote:
>
> Hi! Denmark,
>
>
>
> Kindly send us the details of customer same as machine’s serial nos. to
> check the previous history.
>
>
>
>
>
>
>
> Thank you & Best Regards,
>
>
>
> *Pinky Dechimo* | Trade Coordinator
>
>
>
> [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]*Perfetto
> Trading Company L.L.C.*
>
> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 321 0888    Mob: +971 50 955 6197
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.buynespresso.com&d=DwQFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=HZoVd8L6qG9cHZK05qiEkHn1HRkkyCelSSUwx1kpPQo&m=dti43dP4fu0d-Rs9jWu8uVqxG24-k2BZDB9znwv4i50&s=5qk2V-NstOykXiS-ibhpxjG5ianFWDJyrFPurnA7dMU&e=>
>
>
>
>
>
> Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, August 11, 2020 9:48 AM
> *To:* Pinky Dechimo <[email-masked]>; Yuri Myronov <
> [email-masked]>; LPO Perfetto <[email-masked]>; Perfetto
> Ecommerce <[email-masked]>; Nespresso <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Michael Rolle <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name :NESPRESSO
> - Lattisima One White Coffee Machine // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :Item has already been returned once and after receiving it back
> on the 13th of July, the milk dispenser stopped working again 2 weeks
> later!! This shouldn't be happening to a machine that was only purchased 3
> months ago. I don't want to repair it a second time, as it will likely
> happen again and I just don't trust that it is a good model, so I wish to
> get my money back please.
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>