Subject: RE: 600860713 || Zippy ZY Magic 3-In-1 Baby Crib || Missing Piece || URGENT
From: Gaylan Barnes <[email-masked]>
To: Taqwa Ali <[email-masked]>, Ashar Chalakkal <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Outbound.fc <[email-masked]>, Mostafa Said <[email-masked]>, Siju Surendran <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Amani Bani Odeh <[email-masked]>, Mohit Caleb <[email-masked]>, April De Torres <[email-masked]>, Sophie Neal <[email-masked]>, Elias Ninan <[email-masked]>, Abdul Jaleel <[email-masked]>, Karthik Sankar <[email-masked]>, Sneha Suhasini <[email-masked]>
Date: Tue, 18 Aug 2020 10:57:00 +0000
List-Id: <ccteam.mumzworld.com>

Hi Mumzworld team,

This item comes with the mattress and we would have delivered the item as requested.

Also the PO reference is an order placed on 18th May 2020
We have no communications after this on any item missing for this SKU.

We normally get an alert from your team @Ashar Chalakkal<mailto:[email-masked]> on any missing item.

Any issue with delivery would need to be communicated within a couple of days or max a week once the item is received at your end.
Sorry about the customer being upset.

We will not be able to provide the missing item for this order.

Thanks & Regards,
Gaylan

From: Taqwa Ali <[email-masked]>
Sent: Tuesday, 18 August 2020 1:01 PM
To: Tania Costa <[email-masked]>; Gaylan Barnes <[email-masked]>; Rakesh Mohanan <[email-masked]>; Abdul Jaleel <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>; Outbound.fc <[email-masked]>; Mostafa Said <[email-masked]>; Siju Surendran <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>; customer care <[email-masked]>; Amani Bani Odeh <[email-masked]>; Mohit Caleb <[email-masked]>; April De Torres <[email-masked]>
Subject: Re: 600860713 || Zippy ZY Magic 3-In-1 Baby Crib || Missing Piece || URGENT

Dear Team

Kindly assist

The mattress  is missing

POMUMZ_DXB197383

Regards
Taqwa

On Sun, Aug 9, 2020 at 4:49 PM Mohit Caleb <[email-masked]<mailto:[email-masked]>> wrote:
Hello Hyacinth,

The item was already cross-checked & not available in the warehouse.
Can we please check with the vendor if the missing parts could be provided.

Thanks & Regards,

On Sun, Aug 9, 2020 at 1:49 PM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

The customer called again to follow up and is very upset about the delay.

@Mostafa Said<mailto:[email-masked]> / @Mohit Caleb<mailto:[email-masked]> Please assist to find the missing piece.

Kindly check and update Today.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mumzworld.com%2F&data=02%7C01%7CGaylan.Barnes%40liwastores.com%7Ca755657841214a63f9eb08d843554256%7C5cd0f8b1cb6249d3aee34b15c4b20cda%7C0%7C0%7C637333381734809972&sdata=EEwhy5ttygyolRIKSoOMH70dFMkc7ZegHAfnB4JazLQ%3D&reserved=0>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, 25 Jul 2020 at 16:13, Amani Bani Odeh <[email-masked]<mailto:[email-masked]>> wrote:
Dears,

Kind Reminder.

Thanks,
Amani

On Thu, Jul 23, 2020 at 8:24 PM Amani Bani Odeh <[email-masked]<mailto:[email-masked]>> wrote:
Dears

Please advise how to proceed and compensate the customer, note that the item is out of stock.

Thanks,
Amani

On Thu, Jul 23, 2020 at 7:52 PM Siju Surendran <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mostafa / Amani

For the said missing item checked in warehouse but Not Found.

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