Subject: Re: Order Mixed Up - 600950972 and 600947907_2
From: Muhammad Ayoub <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Rukhsana Zafar <[email-masked]>, Naib Khan <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 18 Aug 2020 14:03:51 +0400
List-Id: <ccteam.mumzworld.com>

Dear Radwa,

As I told you before, one order is already picked up from Maheen khan, will
pick another one and swap accordingly.

On Tue, Aug 18, 2020 at 1:00 PM <[email-masked]> wrote:

> Hi @Muhammad Ayoub <[email-masked]>,
>
> There was no wrong address on the label.
>
> The customer has confirmed the order # and the address were not his.
>
> @Eugene Mugisa <[email-masked]> please advise here.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Muhammad Ayoub <[email-masked]>
> *Sent:* Tuesday, August 18, 2020 12:14 PM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Radwa Ali <[email-masked]>; Rukhsana Zafar <
> [email-masked]>; Naib Khan <[email-masked]>; Mary Anne
> Agapito <[email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>; Hyacinth Joyce <[email-masked]>
> *Subject:* Re: Order Mixed Up - 600950972 and 600947907_2
>
>
>
> Dear team,
>
>
>
> We apologize for this issue, due to the wrong address mentioned on the
> labels it happened.
>
> Yesterday the courier tried this for swapping but one customer wasn't
> available.
>
> Now inform the driver again to swap the order ASAP, Just waiting for the
> driver response when he swaps the order i'll get back to you.
>
>
>
> On Tue, Aug 18, 2020 at 11:51 AM Eugene Mugisa <[email-masked]>
> wrote:
>
> +  @Muhammad Ayoub <[email-masked]>
>
>
>
> What happened to this case? Needs to be resolved today.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Tuesday, August 18, 2020 11:45 AM
> *To:* Rukhsana Zafar <[email-masked]>; Muhammad Ayoub <
> [email-masked]>; Naib Khan <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
> [email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Hyacinth Joyce <[email-masked]>
> *Subject:* Re: Order Mixed Up - 600950972 and 600947907_2
>
>
>
> Hi @Rukhsana Zafar <[email-masked]>,
>
> we have sent a clear email regarding this.
>
> The orders were not delivered based on the correct address.
>
> Wasim with Order # 600950972 has received the box with the wrong order
> and on the box the order number as well was incorrect.
>
> This is not a matter of incorrect labeling; this is a clear mix up in
> address by the driver.
>
> Neither of these customers are getting their orders and one of them needs
> her baby food.
>
> @Eugene Mugisa <[email-masked]>  Please advise what needs to be
> done here as we are not getting any resolution.
>
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Aug 16, 2020 at 4:43 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Rukshana,
>
>
>
> The customer for so  600947907_2  called again to follow up. She ordered
> for food items which are needed urgently.
>
>
>
> Kindly assist to deliver the above-mentioned order numbers to the correct
> customer ASAP.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 16 Aug 2020 at 10:25, Rukhsana Zafar <[email-masked]>
> wrote:
>
> On 16-08-2020 10:18 AM, Mary Anne Agapito wrote:
>
> Hi Priyanka,
>
>
>
> Items inside are really different as both customers' orders got mixed up.
>
>
>
> I just spoke with Wasim whose order number is  600950972 and again he
> confirmed, the order number outside the box was not his. He incorrectly
> received 600947907_2.
>
>
>
> Please collect the 2 orders from both customers and swap it.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
> On Sun, Aug 16, 2020 at 9:52 AM Rukhsana Zafar <[email-masked]>
> wrote:
>
> On 16-08-2020 09:31 AM, Mary Anne Agapito wrote:
>
> Hi Rukshana,
>
>
>
> Any update on this case?
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
> On Thu, Aug 13, 2020 at 7:55 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Rukhsana,
>
>
>
> My colleague spoke with Wasim whose order number was under 600950972 and
> confirmed outside the box the order # was 600947907_2. He knew it was not
> his order and he was the one who gave that order number to us.
>
>
>
> Maheen Khan (SO 600947907_2) doesn't have the box anymore so we are unable
> to confirm.
>
>
>
> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]>  -
> please assist.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
> On Thu, Aug 13, 2020 at 5:35 PM Rukhsana Zafar <[email-masked]>
> wrote:
>
> On 13-08-2020 04:31 PM, Mary Anne Agapito wrote:
>
> Hi Team,
>
>
>
> The 2 subject orders got mixed up.
>
>
>
> The below customer got the order intended for 600947907_2
>
>
>
> SHIP TO <#m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>Wasim
> Shaikh
> Tourist Club Area
> Near Electra park
> Black horse saloon building no 12, /1504
> Abu Dhabi
> United Arab Emirates Map
> <#m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>
>
> SHIP AREA <#m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>Tourist
> Club Area
>
> SHIP PHONE
> <#m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>
> +971568314156
>
>
>
>
>
> And 600947907_2 received the other one
>
>
>
>
>
> *Shipping Address*
>
> SHIP TO <#m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>maheen
> khan
> Al Markaziyah
> Hamdan street - behind crowne plaza hotel
> 27(chowking rest buildg) appt # 502
> Abu Dhabi
> United Arab Emirates Map
> <#m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>
>
> SHIP AREA <#m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>Al
> Markaziyah
>
> SHIP PHONE
> <#m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>
> +971529217526
>
>
>
> The house help of Maheen Khan, already threw the box as she didn't notice
> it was the wrong item.
>
>
>
> Please collect the orders from 2 respective customers and deliver it
> accordingly.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> Dear Team ,
>
> I just confirmed with both customers and the delivery boy and come to the
> conclusion as both items are delivered  accordingly the order numbers.But
> the products inside the boxes are different.
>
> Thank you
>
> --
>
> *Priyata Rai*
> Operations Cum Sales Coordinator
> + 971 565268297
>
> Dear Team,
>
> Greeting of the day.
>
>  The both items are delivered accordingly the order numbers, but product
> inside the boxes are different so which kind of update you want.there is
> need to collect the orders from the both the customers? if yes then please
> update me.
>
> --
>
> *Priyanka Jadhav*
>
> Operations Cum Sales Coordinator
> + 971 565268107
>
> Dear team.
>
> Noted with thanks
>
> --
>
> *Priyanka Jadhav*
>
> Operations Cum Sales Coordinator
> + 971 565268107
>
>
>
>
> --
>
> Thanks and Regards
>
>
>
> *Muhammad Ayoub.*
>
> *+971547016546*
>
> *IT Specialist & Web Designer.*
>

-- 
Thanks and Regards

*Muhammad Ayoub.*

*0547016546*
*IT Specialist & Web Designer.*