Subject: Re: INCOMPLETE ITEMS IN CRA CRAKTM2056 ( order # 200246786 ) MARCH 5th ORDER
From: Samiya Sheikh <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Hyacinth Joyce <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, Sagar Khawani <[email-masked]>, Customer Care Team <[email-masked]>, Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>
Date: Tue, 18 Aug 2020 13:55:37 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

This is very delayed, Kindly update urgently and update SKUs in the CRA

AZ-E4062
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>

PS-80166303
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>

YGT-523417
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>

CFL-BundlePrincess-LB6-LBAG-BAMBOO
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>

Regards

On Mon, Aug 3, 2020 at 1:29 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Please update urgently.
>
> Regards
>
> On Sun, Jul 26, 2020 at 10:21 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> This is very delayed- Kindly update SKUs in the CRA
>>
>>
>>
>> AZ-E4062
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>
>> PS-80166303
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>
>> YGT-523417
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>
>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>
>> Regards
>>
>> On Mon, Jul 20, 2020 at 6:21 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Zubair and Hussain,
>>>
>>> The customer called again to follow up about the refund.
>>>
>>> How do we get this sorted? The order was placed in March and the
>>> customer is still waiting.
>>>
>>> May we please assist to expedite the process?
>>>
>>> Thank you.
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 13 Jul 2020 at 11:58, Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> Dear Zubair,
>>>>
>>>> In this case the Tamer Team only has to check.
>>>> Before also there were many missing items cases and they were solving
>>>> it.
>>>>
>>>> First of all there should be no missing item cases in orders *if the
>>>> QC is happening properly.*
>>>> Also there should be no missing item cases in returns ( CRAs ) as well *if
>>>> the Inbounding is happening properly.*
>>>>
>>>> We have many similar cases like this old and new ones, Raghu and Team
>>>> have to investigate this.
>>>>
>>>>
>>>>
>>>> On Mon, Jul 13, 2020 at 11:45 AM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hussain
>>>>> We can only backtrack till 1st April, i cannot confirm the missing
>>>>> items for orders before april.
>>>>>
>>>>> Thanks
>>>>> Zubair
>>>>>
>>>>>
>>>>> On Mon, Jul 13, 2020 at 9:35 AM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Kindly update urgently and add SKUs to the CRA
>>>>>>
>>>>>>
>>>>>> AZ-E4062
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>>>
>>>>>> PS-80166303
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>>>
>>>>>> YGT-523417
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>>>
>>>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>> On Tue, Jul 7, 2020 at 7:18 PM Angeli Fontillas <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>> May we have an update on this please?
>>>>>>>
>>>>>>> Customer is following up on his refund, CRA amount is still not
>>>>>>> updated.
>>>>>>>
>>>>>>> Please advise.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> On Mon, 6 Jul 2020 at 16:40, Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Zubair,
>>>>>>>>
>>>>>>>> The order is having missing items for which I did not get the
>>>>>>>> confirmation from Hamza.
>>>>>>>>
>>>>>>>> Below items
>>>>>>>>
>>>>>>>>
>>>>>>>> ORDER SEQUENCE
>>>>>>>> ITEM
>>>>>>>> ITEM NAME
>>>>>>>> SO QUANTITY
>>>>>>>> 200246786_2 AZ-E4062 Elmer's - Disapperaing Purple School Glue
>>>>>>>> Sticks - Pack of 7 1
>>>>>>>> 200246786_2 PS-80166303 vTech Stack & Discover Rings 1
>>>>>>>> 200246786_2 CFL-BundlePrincess-LB6-LBAG-BAMBOO Citron Bento 6C
>>>>>>>> Princess Lunch Bag & Box + Bamboo Lunch Box 1
>>>>>>>> 200246786_2 YGT-523417 Vulli Bath Book Sophie la girafe 1
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jul 5, 2020 at 9:37 AM Zubair Wahid <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hussain can you assist here as this is a very old order.
>>>>>>>>>
>>>>>>>>> On Sun, Jul 5, 2020, 8:35 AM Samiya Sheikh <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Kindly assist urgently.
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> On Sat, Jul 4, 2020 at 9:33 AM Samiya Sheikh <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Hussain and Zubair,
>>>>>>>>>>>
>>>>>>>>>>> Kindly update and add SKUs to the CRA.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> AZ-E4062
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>>>>>>>>
>>>>>>>>>>> PS-80166303
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>>>>>>>>
>>>>>>>>>>> YGT-523417
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>>>>>>>>
>>>>>>>>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jul 1, 2020 at 5:48 PM Samiya Sheikh <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Hussain and Zubair,
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly update and add SKUs to the CRA.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> AZ-E4062
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>>>>>>>>>
>>>>>>>>>>>> PS-80166303
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>>>>>>>>>
>>>>>>>>>>>> YGT-523417
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>>>>>>>>>
>>>>>>>>>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jun 15, 2020 at 4:37 PM Hussain Firoz Miyagamwala <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Zubair,
>>>>>>>>>>>>>
>>>>>>>>>>>>> As discussed, below items not in CRA.
>>>>>>>>>>>>>
>>>>>>>>>>>>> ORDER SEQUENCE
>>>>>>>>>>>>> ITEM
>>>>>>>>>>>>> ITEM NAME
>>>>>>>>>>>>> SO QUANTITY
>>>>>>>>>>>>> 200246786_2 AZ-E4062 Elmer's - Disapperaing Purple School
>>>>>>>>>>>>> Glue Sticks - Pack of 7 1
>>>>>>>>>>>>> 200246786_2 PS-80166303 vTech Stack & Discover Rings 1
>>>>>>>>>>>>> 200246786_2 CFL-BundlePrincess-LB6-LBAG-BAMBOO Citron Bento
>>>>>>>>>>>>> 6C Princess Lunch Bag & Box + Bamboo Lunch Box 1
>>>>>>>>>>>>> 200246786_2 YGT-523417 Vulli Bath Book Sophie la girafe 1
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 4:23 PM Hussain Firoz Miyagamwala <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> ++ Zubair,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Can you check this case?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 4:18 PM Johannes Jade Pabeca <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Hussain and Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> CRA is supposed to be for all items under 200246786_2
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> This order was part of the orders to be cancelled due to
>>>>>>>>>>>>>>> LOCKDOWN way back March 18th.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Moreover, item MW-24182-GREEN is supposed to be under
>>>>>>>>>>>>>>> fulfilment 200246786_1 ( also for cancellation due to LOST
>>>>>>>>>>>>>>> SHIPMENT,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> This is for full refund case ZD 1109581 escalated by Radwa
>>>>>>>>>>>>>>> and Sagar is unable to process/ proceed with the refund w/o it.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> BR
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> *Johannes Jade *
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Regards,*
>>>>>>>
>>>>>>> *Angeli Fontillas*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>