Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Syed Yakoob <[email-masked]>
To: Edwin Thomas <[email-masked]>
Cc: Omar Khaled <[email-masked]>, Ekta Jesswani <[email-masked]>, Shady Elgendy <[email-masked]>, "Asad ." <[email-masked]>, Mary Anne Agapito <[email-masked]>, Hyacinth Joyce <[email-masked]>, Naib Khan <[email-masked]>, Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Mohit Caleb <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Amir Julkarnain <
Date: Tue, 18 Aug 2020 13:44:28 +0400
List-Id: <ccteam.mumzworld.com>

Hello Edwin,

700249843_1
Order completely picked/packed. Release for loading

Best Regards,

On Tue, 18 Aug 2020 at 13:27, Edwin Thomas <[email-masked]> wrote:

> Hi Syed,
>
>  700249843_1 pushed to LFS
>
> On Tue, Aug 18, 2020 at 1:22 PM Syed Yakoob <[email-masked]> wrote:
>
>> Hello Omar,
>>
>> 700249843 was deleted on lfs as there were only FOC items picked and
>> packed. Item # TM-73658 for this order was not picked and packed as this
>> was Cross-dock.
>>
>>
>> As per netsuite please check below screenshot
>>
>>
>> Best Regards,
>>
>>
>> On Tue, 18 Aug 2020 at 13:01, Omar Khaled <[email-masked]> wrote:
>>
>>> Dear Edwin,
>>>
>>> Kindly we need to proceed with this order #700249843 as per it is
>>> already committed and need to be delivered asap.
>>>
>>> Regards,
>>> Omar Khaled
>>>
>>> On Tue, Aug 18, 2020 at 2:30 AM Amr Abed <[email-masked]> wrote:
>>>
>>>> Hi Ekta,
>>>>
>>>> The skus were pushed، What am failing to understand is why did the
>>>> warehouse cancel them when they are clearly available and in stock.. and
>>>> without informing anyone as far as i know.
>>>>
>>>> @Mohit can you let us know what happened here please.
>>>>
>>>> Amr
>>>>
>>>>
>>>> On Mon, Aug 17, 2020, 17:57 Ekta Jesswani <[email-masked]> wrote:
>>>>
>>>>> Hi Sara, Amr
>>>>>
>>>>> Please advise why are these SKUs are not being pushed to LFS even
>>>>> though the quantity is committed to the order?
>>>>> The issue is with SKU: TM-73658 which was under the promotional price
>>>>> of AED 12
>>>>>
>>>>> Thanks
>>>>>
>>>>> Regards,
>>>>> Ekta
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, 17 Aug 2020 at 17:34, Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Edwin,
>>>>>>
>>>>>> Noted with thanks.
>>>>>>
>>>>>> Another one,  600947546, it's already committed.
>>>>>>
>>>>>> @Outbound.fc <[email-masked]> @lastmile
>>>>>> <[email-masked]> - pls ship asap  600948350_3  and
>>>>>> 600947546
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Aug 17, 2020 at 4:33 PM Edwin Thomas <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mary,
>>>>>>>
>>>>>>>  600948350_3 pushed to LFS
>>>>>>>
>>>>>>> On Mon, Aug 17, 2020 at 4:18 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Edwin,
>>>>>>>>
>>>>>>>> Need your assistance on this as well.
>>>>>>>>
>>>>>>>>
>>>>>>>> 600948350_2 TM-73658
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=275611> Pampers
>>>>>>>> Premium Care Diapers, Size 1, Newborn, 2-5 kg, Valu
>>>>>>>>
>>>>>>>> Please dispatch asap when fulfilled. Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Aug 17, 2020 at 4:14 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Edwin,
>>>>>>>>>
>>>>>>>>> Thank you for the update.
>>>>>>>>>
>>>>>>>>> @Outbound.fc <[email-masked]> @Syed Yakoob
>>>>>>>>> <[email-masked]> @Naib Khan <[email-masked]> @lastmile
>>>>>>>>> <[email-masked]> - please ship tomorrow.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Aug 17, 2020 at 4:11 PM Edwin Thomas <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mary,
>>>>>>>>>>
>>>>>>>>>>  600948326_3 pushed to lfs
>>>>>>>>>>
>>>>>>>>>> On Mon, Aug 17, 2020 at 4:05 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Syed,
>>>>>>>>>>>
>>>>>>>>>>> For this SO  600948326_2, it was not committed. shall we place
>>>>>>>>>>> a new order or this will be dispatch under the same SO?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer needs it urgently and wants delivery tomorrow.
>>>>>>>>>>>
>>>>>>>>>>> Please confirm. Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Aug 17, 2020 at 2:21 PM Syed Yakoob <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Hyacinth,
>>>>>>>>>>>>
>>>>>>>>>>>> 600956888
>>>>>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, 17 Aug 2020 at 08:12, Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Syed,
>>>>>>>>>>>>>
>>>>>>>>>>>>> As advised we have created a new order so 600956888 as a
>>>>>>>>>>>>> replacement for the above-mentioned order (so  600947242).
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kindly assist to deliver ASAP.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 17:59, Syed Yakoob <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello Hyacinth,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> As per lfs SKU # TM-73658 was not picked and packed. Please
>>>>>>>>>>>>>> create another order for the same and let us know.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 17:51, Hyacinth Joyce <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Naib,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer with so  600947242 received the delivery of
>>>>>>>>>>>>>>> the sample/free items but not the Pampers.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 17:47, Naib Khan <[email-masked]>
>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Hyacinth,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Order delivered.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 15:20, Hyacinth Joyce <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Habib,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please add so 600947242, needs to be delivered ASAP.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 11:04, Muhammad Habib <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Dear Edwin,
>>>>>>>>>>>>>>>>>> FOC-CGT-7046110033753-20ML id sample item and
>>>>>>>>>>>>>>>>>> SKU TM-73658 was not reserved in LFS.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:59 AM Edwin Thomas <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Muhammad,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>          Could you please mention the sample items found
>>>>>>>>>>>>>>>>>>> on LFS for this order ? I could see only TM-73658
>>>>>>>>>>>>>>>>>>> and FOC-CGT-7046110033753-20ML for this order
>>>>>>>>>>>>>>>>>>> *600946688 * in LFS.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Mary Anne Agapito <[email-masked]> 600946688_1
>>>>>>>>>>>>>>>>>>> pushed to LFS
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Dear Mary,
>>>>>>>>>>>>>>>>>>>> Order completely picked, packed and deleted from
>>>>>>>>>>>>>>>>>>>> loading as it contained only sample items.
>>>>>>>>>>>>>>>>>>>> Please create a new SO for the same
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> One more order for Pampers -  600946688.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Please deliver asap.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3,
>>>>>>>>>>>>>>>>>>>>> Dubai Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Adding @Sara Ahmed <[email-masked]>  @Amr
>>>>>>>>>>>>>>>>>>>>>> Abed <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>> Reimil
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hi Hyacinth,
>>>>>>>>>>>>>>>>>>>>>>> 600947580_2
>>>>>>>>>>>>>>>>>>>>>>> Order completely picked, packed and loaded with Road
>>>>>>>>>>>>>>>>>>>>>>> rider.
>>>>>>>>>>>>>>>>>>>>>>> @Naib Khan <[email-masked]> FYA
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hi  Syed,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> In addition to the above-mentioned order, so
>>>>>>>>>>>>>>>>>>>>>>>> 600947580_2  needs to be delivered ASAP too.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Please assist.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3,
>>>>>>>>>>>>>>>>>>>>>>>> Dubai Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Hello Edwin,
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> 600947574_3
>>>>>>>>>>>>>>>>>>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Michaela,
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>        600947574_3 pushed to LFS . (Pampers
>>>>>>>>>>>>>>>>>>>>>>>>>> Premium Care Diapers, Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> looping
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Good morning...
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Please advise us what needs to be communicated
>>>>>>>>>>>>>>>>>>>>>>>>>>> to the customers as they are waiting for their orders. May we know the time
>>>>>>>>>>>>>>>>>>>>>>>>>>> frame? Will the committed items still be delivered despite not being pushed
>>>>>>>>>>>>>>>>>>>>>>>>>>> to LFS? If we place a new order, the price is different.  Customers want
>>>>>>>>>>>>>>>>>>>>>>>>>>> the discounted offer.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne
>>>>>>>>>>>>>>>>>>>>>>>>>>> Agapito <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Erica,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> As per conversation in slack yesterday, all
>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders that were placed during the promotion will still be dispatched but
>>>>>>>>>>>>>>>>>>>>>>>>>>>> if the customer placed it after then the regular price of 31.50 will be
>>>>>>>>>>>>>>>>>>>>>>>>>>>> applied, right?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Does it mean we (cc team) don't have to place a
>>>>>>>>>>>>>>>>>>>>>>>>>>>> new order anymore? Some have been committed others were not. To top it
>>>>>>>>>>>>>>>>>>>>>>>>>>>> off, majority of which are COD orders. Some customers already paid the full
>>>>>>>>>>>>>>>>>>>>>>>>>>>> amount even if the item was not included but others refused to pay and
>>>>>>>>>>>>>>>>>>>>>>>>>>>> return the other shipment they have with us.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> For instance, the order number below,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> 600947574_2
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Pampers have not been committed but the driver
>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked the customer to pay 98 so the customer refused to take the other
>>>>>>>>>>>>>>>>>>>>>>>>>>>> item. In this case, do we have to place a new order or outbound team will
>>>>>>>>>>>>>>>>>>>>>>>>>>>> dispatch it under the same SO?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> If we are going to place a new order, there is
>>>>>>>>>>>>>>>>>>>>>>>>>>>> a huge discrepancy in the price.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: magapito
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @mumzworld.com <[email-masked]> │ w:
>>>>>>>>>>>>>>>>>>>>>>>>>>>> www.mumzworld.com
>>>>>>>>>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> D3, Dubai Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>>> You received this message because you are
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>>>>>>>>>>>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving
>>>>>>>>>>>>>>>>>>>>>>>>>> emails from it, send an email to
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked].
>>>>>>>>>>>>>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com
>>>>>>>>>>>>>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>> You received this message because you are
>>>>>>>>>>>>>>>>>>>>>>>> subscribed to the Google Groups "Outbound.fc" group.
>>>>>>>>>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving
>>>>>>>>>>>>>>>>>>>>>>>> emails from it, send an email to
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked].
>>>>>>>>>>>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com
>>>>>>>>>>>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Regards,
>>>>>>>>>> Edwin Thomas
>>>>>>>>>> Netsuite Developer
>>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>> Edwin Thomas
>>>>>>> Netsuite Developer
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> *Regards, *
>>>>>
>>>>>
>>>>>
>
> --
> Regards,
> Edwin Thomas
> Netsuite Developer
>