Subject: KSA Last Mile - Missing/Damaged Order# 200321323_1 SKU: PC-DJ05351/ AL-FXL56 /AL-GMT46 / AL-GJM32-GJM33/ AL-GJM32-GJM34
From: "Naib Khan (Mumzworld Customer Care)" <[email-masked]>
Cc: Rosette <[email-masked]>
Date: Tue, 18 Aug 2020 09:21:11 +0000

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You are registered as a CC on this request (1228395). Reply to this email to add a comment to the request.

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Naib Khan, Aug 18, 2020, 1:21 PM GMT+4 (private)

CC team

did you confirm

from CST.

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Mostafa Said, Aug 17, 2020, 10:19 AM GMT+4 (private)

**Rosette**​  As per CCTV footage Order has been packed into 2 packages . The mentioned missing items were packed in 2nd packages. Please confirm if CM received both packages.
If Both packaged received. Please close the ticket.

Please assign tickets to WH-fulfillment for New FC.

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Furqan hameed, Aug 16, 2020, 12:55 PM GMT+4 (private)

Tamer Cannot fulfill missing item, CRA will be created by tomorrow

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Naib Khan, Aug 16, 2020, 12:25 PM GMT+4 (private)

Tamer cannot be fulfilled canceled.

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Rosette, Aug 7, 2020, 11:57 PM GMT+4 (private)

    **Required ticket fields to be populated on the left bar BEFORE applying the macro: [Order Number, Courier, Tracking Number]**

Order #  200321323_1
Order Date: 28-Jul-2020 1:45 am

City: Riyadh
Courier:  Dhl-Midmile
AWB: 2301168376

SKU: PC-DJ05351/ AL-FXL56 /AL-GMT46 /
AL-GJM32-GJM33/ AL-GJM32-GJM34

Comments: The items are missing from the delivery,
For SKUs AL-GMT46 / AL-GJM32-GJM33/ AL-GJM32-GJM34 , the customer just received 1 item each instead of 2

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Rosette, Aug 7, 2020, 11:50 PM GMT+4

Dear Modhi,

Thank you for contacting us!

We are very sorry to hear this, we will escalate this matter to our higher management for further investigation. Rest assured you will receive your items as soon as possible.

 We truly appreciate your patience and understanding with regards to this matter.

 Best Regards,
 The mumzworld team

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Rosette, Aug 7, 2020, 11:46 PM GMT+4

Request #1213178 "Missed Chat with Visitor 39344760" was closed and merged into this request. Last comment in request #1213178:

Chat started: 2020-07-28 11:55 AM UTC

(11:55:29 AM) Visitor 39344760: 200321323
(11:55:35 AM) Visitor 39344760: 200321323
(11:55:44 AM) Visitor 39344760: that is my order
(11:56:06 AM) Visitor 39344760: can I know when will it be delivered?

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Modhi Aldeeb, Aug 7, 2020, 9:23 PM GMT+4

order no. 200321323
I have missing items from my package
PC-DJ05351
AL-FXL56    
AL-GMT46 / they are 2.. only one i got
AL-GJM32-GJM33/ i got one , they are 2
AL-GJM32-GJM34/ i got one , they are 2

Sent from my iPhone

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