Subject: Re: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi Minla High Chair Essential - Graphite
From: Rabia Ahmed <[email-masked]>
To: Abdulmonim <[email-masked]>, Naib Khan <[email-masked]>, Syed Yakoob <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Malak Nobeh <[email-masked]>, Info <[email-masked]>, customer care <[email-masked]>, Laura Thomson <[email-masked]>, Simone van Geemen <[email-masked]>, Suzanne <[email-masked]>
Date: Tue, 18 Aug 2020 12:58:02 +0400
List-Id: <ccteam.mumzworld.com>

Hi Abdulmonim,

Thanks for your support,

@Syed Yakoob <[email-masked]> @Naib Khan <[email-masked]> please
arrange a collection today from this vendor and then ship it to this
customer 100145238.

Thanks
Rabia

On Tue, Aug 18, 2020 at 12:09 PM Abdulmonim <[email-masked]> wrote:

> Hi Rabia,
>
>
>
> Yes, it’s ready to collect.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Rabia Ahmed <[email-masked]>
> *Sent:* Tuesday, August 18, 2020 11:42 AM
> *To:* Abdulmonim <[email-masked]>
> *Cc:* Malak Nobeh <[email-masked]>; Info <[email-masked]>; customer
> care <[email-masked]>; Laura Thomson <[email-masked]>; Simone
> van Geemen <[email-masked]>; Suzanne <[email-masked]>; Naib
> Khan <[email-masked]>; Syed Yakoob <[email-masked]>
> *Subject:* Re: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi Minla
> High Chair Essential - Graphite
>
>
>
> Hi Abdulmonim,
>
>
>
> May we know if the item is ready to be collected?
>
>
>
>
>
>
>
> On Mon, Aug 17, 2020 at 8:35 AM Rabia Ahmed <[email-masked]> wrote:
>
> Noted with thanks.
>
>
>
> Please inform us once its ready.
>
>
>
> On Sun, Aug 16, 2020 at 5:15 PM Abdulmonim <[email-masked]> wrote:
>
> Dear Rabia,
>
>
>
> We regret for that delay, but tomorrow by end of the date will be ready in
> our warehouse.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Rabia Ahmed <[email-masked]>
> *Sent:* Sunday, August 16, 2020 4:13 PM
> *To:* Abdulmonim <[email-masked]>
> *Cc:* Malak Nobeh <[email-masked]>; Info <[email-masked]>; customer
> care <[email-masked]>; Laura Thomson <[email-masked]>; Simone
> van Geemen <[email-masked]>; Suzanne <[email-masked]>
> *Subject:* Re: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi Minla
> High Chair Essential - Graphite
>
>
>
> Dears,
>
>
>
> The customer cant wait anymore, please update us asap
>
>
>
>
>
> Thanks
>
>
>
> On Wed, Aug 12, 2020 at 1:00 PM Rabia Ahmed <[email-masked]> wrote:
>
>
>
> Any update on this?
>
>
>
> On Tue, Aug 11, 2020 at 11:46 AM Abdulmonim <[email-masked]> wrote:
>
> Just for clarification, new mean *newborn inlay insert *only J
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Abdulmonim
> *Sent:* Tuesday, August 11, 2020 11:40 AM
> *To:* Rabia Ahmed <[email-masked]>
> *Cc:* Malak Nobeh <[email-masked]>; Info <[email-masked]>; customer
> care <[email-masked]>; Laura Thomson <[email-masked]>; Simone
> van Geemen <[email-masked]>; Salem Mohd <[email-masked]>;
> Suzanne <[email-masked]>
> *Subject:* RE: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi Minla
> High Chair Essential - Graphite
>
>
>
> Dear Rabia,
>
>
>
> It is under process, need two days more and we will provide you with new
> one.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Rabia Ahmed <[email-masked]>
> *Sent:* Tuesday, August 11, 2020 10:57 AM
> *To:* Abdulmonim <[email-masked]>
> *Cc:* Malak Nobeh <[email-masked]>; Info <[email-masked]>; customer
> care <[email-masked]>; Laura Thomson <[email-masked]>; Simone
> van Geemen <[email-masked]>; Salem Mohd <[email-masked]>;
> Suzanne <[email-masked]>
> *Subject:* Re: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi Minla
> High Chair Essential - Graphite
>
>
>
> Reminder
>
>
>
> On Mon, Jul 20, 2020 at 10:23 AM Abdul Monim <[email-masked]> wrote:
>
> Dear Malak,
>
>
>
> We already raised the issue to supplier (Dorel) and we are waiting them
> answer, hopefully tomorrow.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Malak Nobeh [mailto:[email-masked]]
> *Sent:* Monday, July 20, 2020 7:55 AM
> *To:* Abdul Monim <[email-masked]>
> *Cc:* July Ann <[email-masked]>; customer care <[email-masked]>;
> Laura Thomson <[email-masked]>; Simone van Geemen <
> [email-masked]>; Salem Mohd <[email-masked]>; [email-masked]
> *Subject:* Re: VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi Minla
> High Chair Essential - Graphite
>
>
>
> Hi Abdul Monim,
>
> The PO #POMUMZ_DXB188454.
>
>
>
>
>
>
>
> Please advice Urgently as this is MCI case.
>
> Thanks.
>
>
>
> On Sun, 19 Jul 2020 at 14:47, Abdul Monim <[email-masked]> wrote:
>
> Dear Malak,
>
>
>
> Absolutely it is include and for us it’s first time receive this
> complain!!!!!.
>
>
>
> Could you provide below information please:
>
>
>
> 1-      Copy of proof of purchase
>
> 2-      Photo or video, explaining the issues
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Malak Nobeh [mailto:[email-masked]]
> *Sent:* Sunday, July 19, 2020 2:00 PM
> *To:* July Ann <[email-masked]>
> *Cc:* [email-masked]; customer care <[email-masked]>; Laura
> Thomson <[email-masked]>; Simone van Geemen <[email-masked]>;
> Salem Mohd <[email-masked]>
> *Subject:* VERY URGENT - COMPLAINT - MCI - 100145238- Maxi-Cosi Minla
> High Chair Essential - Graphite
>
>
>
> Hello,
>
> Please advise if the newborn inlay insert is included, as the customer
> didn't receive it.
>
> Maxi-Cosi Minla High Chair Essential - Graphite
> https://www.mumzworld.com/en/maxi-cosi-minla-high-chair-essential-graphite
>
>
> AEW-2713750110
>
> Thanks.
>
>
>
> --
>
>
>
>
> --
>
>