Subject: Re: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000 Whole Slow Juicer - Silver // DEFECTIVE
From: Denmark A <[email-masked]>
To: Ranjith CR <[email-masked]>
Cc: Radwa Ali <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Yaseen Shaqra <[email-masked]>, Fahad Shafiq <[email-masked]>
Date: Tue, 18 Aug 2020 12:57:28 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ranjith,

Please process and credit the VRA_AR_RE1168 , Credit Note already received.

Regards,
Den mark

On Tue, Aug 18, 2020 at 12:05 PM Victoria Mollena <
[email-masked]> wrote:

> Hello Radwa and Team, please find the attached Credit Note thank you
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Tuesday, August 18, 2020 10:37 AM
> *To:* Victoria Mollena <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Evelyn Fernandes <
> [email-masked]>; [email-masked]; Abhilash Shekar <
> [email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>;
> Yaseen Shaqra <[email-masked]>
> *Subject:* Re: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000
> Whole Slow Juicer - Silver // DEFECTIVE
>
>
>
> *[CAUTION: This is an external email, please exercise caution while
> clicking on links and opening attachments.] *
>
> Hi Victoria,
>
> *POMUMZ_DXB215177*
>
> *Please share the CN asap so we can request refund.*
>
> *@Denmark A <[email-masked]>  Please refund the CRA as soon as the
> CN is shared.*
>
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mumzworld.com%2F&data=02%7C01%7Cvictoria.mollena%404homes.ae%7Cef5023360490453df59008d843412dc8%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637333294520681969&sdata=tRQ5PQzjD8CQ%2Fk8uMiKgNhX3%2B0kLUzS%2FAph%2FGfSxDTI%3D&reserved=0>
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Aug 18, 2020 at 10:19 AM Victoria Mollena <
> [email-masked]> wrote:
>
> Hello Team, we kindly request to please share the PO number of this order
> as the 600949344 Is the cancelled credit note thank you
>
>
>
> *From:* Victoria Mollena
> *Sent:* Tuesday, August 18, 2020 10:07 AM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Evelyn Fernandes <
> [email-masked]>; [email-masked]; Abhilash Shekar <
> [email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>;
> Yaseen Shaqra <[email-masked]>
> *Subject:* RE: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000
> Whole Slow Juicer - Silver // DEFECTIVE
>
>
>
> Good Moring Radwa, we will process the credit note thank you
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Monday, August 17, 2020 7:16 PM
> *To:* Victoria Mollena <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Evelyn Fernandes <
> [email-masked]>; [email-masked]; Abhilash Shekar <
> [email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>;
> Yaseen Shaqra <[email-masked]>
> *Subject:* Re: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000
> Whole Slow Juicer - Silver // DEFECTIVE
>
>
>
> *[CAUTION: This is an external email, please exercise caution while
> clicking on links and opening attachments.] *
>
> Hi All ,
>
> Please provide an update as the customer is calling daily for her refund.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mumzworld.com%2F&data=02%7C01%7Cvictoria.mollena%404homes.ae%7Cef5023360490453df59008d843412dc8%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637333294520681969&sdata=tRQ5PQzjD8CQ%2Fk8uMiKgNhX3%2B0kLUzS%2FAph%2FGfSxDTI%3D&reserved=0>
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Aug 17, 2020 at 9:24 AM Victoria Mollena <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> We have sent a follow up request to our brand team, we will update you
> thank you
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, August 17, 2020 8:56 AM
> *To:* Victoria Mollena <[email-masked]>; Evelyn Fernandes <
> [email-masked]>
> *Cc:* [email-masked]; Abhilash Shekar <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <
> [email-masked]>
> *Subject:* Re: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000
> Whole Slow Juicer - Silver // DEFECTIVE
>
>
>
> *[CAUTION: This is an external email, please exercise caution while
> clicking on links and opening attachments.] *
>
> Dear Victoria and Evelyn,
>
>
>
> Can we have an update on this?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Aug 16, 2020 at 1:06 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please note that the customer asked for a refund
>
>
>
> Kindly check and update us
>
>
>
> On Sun, Aug 16, 2020 at 10:01 AM Victoria Mollena <
> [email-masked]> wrote:
>
> Good Morning Denmark, please be informed that we have forwarded the below
> issue with our Kuvings brand team and we will update you accordingly.
>
>
>
> Thank you
>
> Victoria
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, August 15, 2020 5:03 PM
> *To:* [email-masked]; Abhilash Shekar <[email-masked]>;
> Evelyn Fernandes <[email-masked]>; Victoria Mollena <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000
> Whole Slow Juicer - Silver // DEFECTIVE
>
>
>
> *[CAUTION: This is an external email, please exercise caution while
> clicking on links and opening attachments.] *
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Customer Comments : Is not working properly please see attached video.
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>
>
>
>
>
>
>
>
>
>
>
>
> * VID_20200810_191839.mp4
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdrive.google.com%2Ffile%2Fd%2F1Mf7y31gJQcr4zGmdHI7seNoYLnirS13n%2Fview%3Fusp%3Ddrive_web&data=02%7C01%7Cvictoria.mollena%404homes.ae%7Cef5023360490453df59008d843412dc8%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637333294520691962&sdata=5sCwnvzTXUSvxJi27RuwOD7M8mpI70sdRQXmsXgDOtA%3D&reserved=0>**[image:
> Image removed by sender.]*
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mumzworld.com%2F&data=02%7C01%7Cvictoria.mollena%404homes.ae%7Cef5023360490453df59008d843412dc8%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637333294520691962&sdata=uu2MV96S%2FYsAJLIZsBqNSwVXiYLpV47eZUQgafBxOpk%3D&reserved=0>
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>