Subject: Re: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo Plus 3-in-1 // Defective
From: Denmark A <[email-masked]>
To: Samiya Sheikh <[email-masked]>, Maricris <[email-masked]>
Cc: Kenneth Nwaso <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Tue, 18 Aug 2020 12:38:16 +0400
List-Id: <ccteam.mumzworld.com>

Dear Samiya,

Item was already dispatched yesterday for repair.

@Maricris <[email-masked]> Please confirm thank you.

Regards,
Den mark

On Tue, Aug 18, 2020 at 12:19 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Kenneth and Denmark,
>
> This is very urgent, Kindly send the  item for repair.
>
> Regards
>
> On Mon, Aug 17, 2020 at 10:31 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> @Maricris <[email-masked]>  Thanks for your cooperation
>>
>> @Denmark A <[email-masked]>  @Kenneth Nwaso
>> <[email-masked]> please arrange shipment to vendor
>>
>> On Mon, 17 Aug 2020 at 09:33, Maricris <[email-masked]> wrote:
>>
>>> Hi Basha,
>>>
>>>
>>>
>>> As I mentioned in my previous email, we don’t have available stock.
>>> Since we have a good business relationship, we will consider this matter
>>> for now. Please send back the item in our warehouse and we will try to do
>>> the reparation.
>>>
>>>
>>>
>>> @Arjun/Nikil,
>>>
>>> Kindly do the reparation once you received the item.
>>>
>>>
>>>
>>> Thanks.
>>>
>>>
>>>
>>> *BEST REGARDS**...*?
>>>
>>> *Maricris Pati*
>>>
>>>
>>>
>>>
>>>
>>>
>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>>> # C.22 Dubai Production City , opp Sign Work |
>>>
>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>>> 2476799  | Mobile : +971 566454542
>>>
>>> www.algt-me.com
>>>
>>>
>>>
>>> P *Save a tree. Please don't print this e-mail unless it's really
>>> necessary*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Abdelmohsen basha [mailto:[email-masked]]
>>> *Sent:* Sunday, August 16, 2020 10:29 PM
>>> *To:* Maricris <[email-masked]>; Arjun <[email-masked]>; Abel <
>>> [email-masked]>; [email-masked]; [email-masked]
>>> *Cc:* Returns.fc <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>; Michael Rolle <[email-masked]>;
>>> Denmark A <[email-masked]>; customer care <[email-masked]>;
>>> Alina D'Souza <[email-masked]>
>>> *Subject:* Re: Order #600917013 // Sku :AL-800010946 // Name :Feber
>>> Trike Evo Plus 3-in-1 // Defective
>>>
>>>
>>>
>>> Dear All,
>>>
>>>
>>>
>>> As per the emails sequence, looking forward for your cooperation to fix
>>> the item, please check what exceptions can be done and feed me back.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Sun, 16 Aug 2020 at 17:53, Alina D'Souza <[email-masked]> wrote:
>>>
>>> Hi Abdelmohsen,
>>>
>>>
>>>
>>> Customer needs the item to be repaired or replacement
>>>
>>>
>>>
>>> She received a gift hence and opened late, is there any chance we can
>>> repair this.
>>>
>>>
>>>
>>> Please do not ship the item customer has gone to the complaint , please
>>> check if can do anything for the customer
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Aug 16, 2020 at 3:47 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Abdelmohsen,
>>>
>>>
>>>
>>> Waiting for the confirmation please allow 24 hrs
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Thu, Aug 13, 2020 at 8:39 AM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>> Hello Alina,
>>>
>>>
>>>
>>> Please advise when we shall ship the item back to the customer.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Wed, 12 Aug 2020 at 13:27, Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>> Hello Alina,
>>>
>>>
>>>
>>> Replacement or repair shall be within 1 week of purchasing as per the
>>> vendor.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Wed, 12 Aug 2020 at 13:19, Alina D'Souza <[email-masked]> wrote:
>>>
>>> Hi Abdelmohsen,
>>>
>>>
>>>
>>> Is there no warranty or repair on this
>>>
>>>
>>>
>>> Can we fix the wheels for her?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Wed, Aug 12, 2020 at 1:00 PM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>> Hello Alina,
>>>
>>>
>>>
>>> As per the below emails, kindly inform the customer that we will send
>>> the item back as it already passed the period on which we can proceed the
>>> return.
>>>
>>>
>>>
>>> Waiting for your feedback.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Wed, 12 Aug 2020 at 11:52, Denmark A <[email-masked]> wrote:
>>>
>>> Dear Maricris,
>>>
>>>
>>>
>>> So we don't have any option to help our valued customer for this matter?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Aug 12, 2020 at 11:46 AM Maricris <[email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> As I checked the last purchased of this SKU was on 6 – July but item
>>> returned to us on 23-July.
>>>
>>> So, this item complaint by your customer was purchased more than a
>>> month, we have a clear policy for b2b orders, if item is manufactured
>>> defect, we can replace or repair the item maximum of 7days from the date of
>>> purchased.
>>>
>>>
>>>
>>> Sorry but we cannot do anything, as well as we don’t have spare or
>>> available stock of this item.
>>>
>>>
>>>
>>>
>>>
>>> *BEST REGARDS**...*?
>>>
>>> *Maricris Pati*
>>>
>>>
>>>
>>>
>>>
>>>
>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>>> # C.22 Dubai Production City , opp Sign Work |
>>>
>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>>> 2476799  | Mobile : +971 566454542
>>>
>>> www.algt-me.com
>>>
>>>
>>>
>>> P *Save a tree. Please don't print this e-mail unless it's really
>>> necessary*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>>>
>>> *Sent:* Wednesday, August 12, 2020 9:58 AM
>>> *To:* Ivy; Abel
>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Michael
>>> Rolle; Abdelmohsen basha
>>> *Subject:* Order #600917013 // Sku :AL-800010946 // Name :Feber Trike
>>> Evo Plus 3-in-1 // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :I have received this bike and was as Eid gift for my friends
>>> baby girl, box was opened and fixed yesterday and noticed that the bike is
>>> unbalanced from tires as the front tire to the right side and not straight
>>> as shown in picture even though it has been fixed properly I need to
>>> replace it with a proper one
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Stay HOME Stay SAFE…
>>>
>>> Best Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Ahmed Basha
>>>
>>> M: 0551525964
>>>
>>> Returns Manager
>>>
>>> [email-masked]
>>>
>>> www.mumzworld.com
>>>
>>>