Subject: Re: Urgent: Need confirmation - Reship/CRA
From: Nada Issa <[email-masked]>
To: Pankaj Mahey <[email-masked]>
Cc: Nesty John Pascua <[email-masked]>, Pavankumar A <[email-masked]>, Mark Balais <[email-masked]>, Michael Rolle <[email-masked]>, Denmark A <[email-masked]>, Ronald Gaviola <[email-masked]>, Ekta Jesswani <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Radwa Ali <[email-masked]>, Rodina Magdy <[email-masked]>, Anne D’souza <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Tue, 18 Aug 2020 12:32:08 +0400
List-Id: <ccteam.mumzworld.com>

Dear Pankaj,

#600822367 <https://mumzworldhelp.zendesk.com/agent/tickets/600822367> cancel
and refund
#600887884 no answer from the customer

Regards,
Nada

On Tue, Aug 18, 2020 at 9:57 AM Pankaj Mahey <[email-masked]> wrote:

> @Nada Issa <[email-masked]>
>
> Any update on these shipment?
>
> Please advise
>
> Thanks
> Pankaj
>
> On Mon, Aug 17, 2020 at 9:51 AM Pankaj Mahey <[email-masked]> wrote:
>
>> Dear Nada,
>>
>> Please Confirm with CX, Update on below shipments, Reship / CRA?
>>
>> AWB # Order # NO OF PIECES
>> 6702678581 600822367 1
>> 1964831433 600887884 1
>>
>> Thanks
>> Pankaj
>>
>> On Mon, Aug 17, 2020 at 9:46 AM Pankaj Mahey <[email-masked]>
>> wrote:
>>
>>> @Returns.fc <[email-masked]>  @Mark Anthony Laraga
>>> <[email-masked]>
>>>
>>> we are sent to you for cancel  because these are already refunded.
>>>
>>>
>>> AWB # Order # Correct order #  Date NO OF PIECES AMOUNT Status Receiver
>>> Payment
>>> 2175783912 700240922   44047 1 10 With Returns Govinda Subedi Paid
>>> 4481233842 200281515_2   44049 2 41.27 With Returns Govinda Subedi Paid
>>> 7739725545 700237608   44058 1   With Returns Govinda Subedi Paid
>>> 1530152190 600854156   44058 1   With Returns Nesty Paid
>>>
>>> On Sun, Aug 16, 2020 at 9:53 PM Nada Issa <[email-masked]> wrote:
>>>
>>>> Dear Pankaj,
>>>>
>>>> 600822367
>>>>
>>>> No answer from the customer
>>>>
>>>> 700240922
>>>>
>>>> Cancel and refund
>>>>
>>>> 200281515_2
>>>>
>>>> Cancel and refund
>>>>
>>>> 600887884
>>>>
>>>> No answer from the customer
>>>>
>>>> 700237608
>>>>
>>>> Cancel and refund
>>>>
>>>> 600854156
>>>>
>>>> Already refunded
>>>>
>>>> Regards,
>>>> Nada
>>>>
>>>> On Sat, Aug 15, 2020 at 1:47 PM Pankaj Mahey <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear NADA,
>>>>>
>>>>> Please ignore previous mail.
>>>>>
>>>>> This is the correct one and update on below shipments, Reship / CRA?
>>>>>
>>>>>
>>>>> AWB # Order # NO OF PIECES
>>>>> 6702678581 600822367 1
>>>>> 2175783912 700240922 1
>>>>> 4481233842 200281515_2 2
>>>>> 1964831433 600887884 1
>>>>> 7739725545 700237608 1
>>>>> 1530152190 600854156 1
>>>>> Thanks
>>>>> Pankaj
>>>>>
>>>>> On Sat, Aug 15, 2020 at 10:35 AM Pankaj Mahey <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Nada,
>>>>>>
>>>>>> Please update on below shipments, Reship / CRA?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Order # NO OF PIECES
>>>>>> 600822367 1
>>>>>> 700240922 1
>>>>>> 600905353 1
>>>>>> 200281515_2 2
>>>>>> 600887884 1
>>>>>> Thanks & Regards
>>>>>> Pankaj
>>>>>>
>>>>>> On Thu, Aug 13, 2020 at 5:40 PM Nesty John Pascua <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> @Michael Rolle <[email-masked]> ,
>>>>>>>
>>>>>>> Please create CRA for the below, please confirm once receipt
>>>>>>>
>>>>>>> Order # DHL AWB NO OF PIECES Status
>>>>>>> 600838597 4021024324 1  refund
>>>>>>> 600820034 8504205242 1 refund
>>>>>>> 600799123 3801546394 1 refund
>>>>>>> 600877382 1530156456 1 Replacement order 600924043 placed
>>>>>>> 600906822 1149776471 1 already refunded
>>>>>>> 600799717 1530161065 1 refund
>>>>>>> 600789007 2783829156 1 refund
>>>>>>> 600905353 2521025452 1 The customer wants a replacement for the
>>>>>>> damaged item
>>>>>>> 600824887 1093238366 1 refund
>>>>>>> regards,
>>>>>>> Nesty
>>>>>>>
>>>>>>> On Wed, Aug 12, 2020 at 5:24 PM Pavankumar A <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Nesty John Pascua <[email-masked]> FYI,
>>>>>>>>
>>>>>>>> On Wed, Aug 12, 2020 at 5:09 PM Nada Issa <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> 600838597
>>>>>>>>>
>>>>>>>>>  refund
>>>>>>>>>
>>>>>>>>> 600820034
>>>>>>>>>
>>>>>>>>> refund
>>>>>>>>>
>>>>>>>>> 600799123
>>>>>>>>>
>>>>>>>>> refund
>>>>>>>>>
>>>>>>>>> 600877382
>>>>>>>>>
>>>>>>>>> Replacement order *600924043 *placed
>>>>>>>>>
>>>>>>>>> 700237608
>>>>>>>>>
>>>>>>>>> Cancel and refund
>>>>>>>>>
>>>>>>>>> 600830477
>>>>>>>>>
>>>>>>>>> reship
>>>>>>>>>
>>>>>>>>> 600906822
>>>>>>>>>
>>>>>>>>> already refunded
>>>>>>>>>
>>>>>>>>> 600799717
>>>>>>>>>
>>>>>>>>> refund
>>>>>>>>>
>>>>>>>>> 700239087
>>>>>>>>>
>>>>>>>>> reship
>>>>>>>>>
>>>>>>>>> 600789007
>>>>>>>>>
>>>>>>>>> refund
>>>>>>>>>
>>>>>>>>> 700240922
>>>>>>>>>
>>>>>>>>>  Waiting for a reply from the customer
>>>>>>>>>
>>>>>>>>> 600822367
>>>>>>>>>
>>>>>>>>> Waiting for a reply from the customer
>>>>>>>>>
>>>>>>>>> 600905353
>>>>>>>>>
>>>>>>>>> The customer wants a replacement for the damaged item
>>>>>>>>>
>>>>>>>>> 200281515_2
>>>>>>>>>
>>>>>>>>> Waiting for a reply from the customer
>>>>>>>>>
>>>>>>>>> 600824887
>>>>>>>>>
>>>>>>>>> refund
>>>>>>>>>
>>>>>>>>> 600887884
>>>>>>>>>
>>>>>>>>> Waiting for a reply from the customer
>>>>>>>>>
>>>>>>>>> On Wed, Aug 12, 2020 at 1:15 PM Pavankumar A <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Nada,
>>>>>>>>>>
>>>>>>>>>> Please update on below shipments, Reship / CRA?
>>>>>>>>>>
>>>>>>>>>> Order # NO OF PIECES
>>>>>>>>>> 600838597 1
>>>>>>>>>> 600820034 1
>>>>>>>>>> 600799123 1
>>>>>>>>>> 600877382 1
>>>>>>>>>> 700237608 1
>>>>>>>>>> 600830477 1
>>>>>>>>>> 600906822 1
>>>>>>>>>> 600799717 1
>>>>>>>>>> 700239087 1
>>>>>>>>>> 600822367 1
>>>>>>>>>> 600789007 1
>>>>>>>>>> 700240922 1
>>>>>>>>>> 600905353 1
>>>>>>>>>> 200281515_2 2
>>>>>>>>>> 600824887 1
>>>>>>>>>> 600887884 1
>>>>>>>>>>
>>>>>>>>>> Please confirm urgent, Thanks
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Aug 9, 2020 at 5:02 PM Mark Anthony Laraga <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> 600816364 with CRAMUMZ_DXB13333 created 09/08/2020
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Aug 9, 2020 at 2:42 PM Nesty John Pascua <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Pankaj Mahey <[email-masked]>
>>>>>>>>>>>>
>>>>>>>>>>>> please reship the below order
>>>>>>>>>>>>
>>>>>>>>>>>> 700236374
>>>>>>>>>>>>
>>>>>>>>>>>>  reship
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> regards,
>>>>>>>>>>>> Nesty
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Aug 9, 2020 at 2:34 PM Nesty John Pascua <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Mark,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please Create CRA for the below order
>>>>>>>>>>>>>
>>>>>>>>>>>>> 600816364
>>>>>>>>>>>>>
>>>>>>>>>>>>> Cancel and refund
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> regards,
>>>>>>>>>>>>> Nesty
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Aug 9, 2020 at 12:31 PM Nada Issa <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> 600816364
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Cancel and refund
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 700236374
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  reship
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, Aug 9, 2020 at 11:08 AM Mark Anthony Laraga <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Pavan,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Received and please check the update below.
>>>>>>>>>>>>>>> SO#  CRA QTY Status
>>>>>>>>>>>>>>> 700235633 CRAMUMZ_DXB13298 9 Good
>>>>>>>>>>>>>>> 600844292 CRA_AR_RE13348 1 Wrong item
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Mark Twain Balais
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, Aug 9, 2020 at 10:28 AM Pavankumar A <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Dear Michael and Denmark,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please confirm after received below shipments, Thanks
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 700235633 Cancel
>>>>>>>>>>>>>>>> 600844292 Cancel
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Sat, Aug 8, 2020 at 5:28 PM Nada Issa <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> #600844292 already refunded
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sat, Aug 8, 2020 at 4:48 PM Ronald Gaviola <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> <Correction>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Pavankumar A <[email-masked]> 600887884 -
>>>>>>>>>>>>>>>>>> This is not yet returned to us.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>> Ronald
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Tue, Aug 4, 2020 at 10:24 PM Pavankumar A <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Dear Ekta,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Below shipments are returned by DHL, We can reship with
>>>>>>>>>>>>>>>>>>> other couriers but the time is passed, So please confirm with customers
>>>>>>>>>>>>>>>>>>> still they want this shipments, we will reship, If the customer doesn't
>>>>>>>>>>>>>>>>>>> want shipment, We will cancel and will create CRA for those.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Order ID Pcs
>>>>>>>>>>>>>>>>>>> 700243055 2
>>>>>>>>>>>>>>>>>>> 200281515_2 2
>>>>>>>>>>>>>>>>>>> 700236818 1
>>>>>>>>>>>>>>>>>>> 600887884 1
>>>>>>>>>>>>>>>>>>> 700236374 1
>>>>>>>>>>>>>>>>>>> 600900739 2
>>>>>>>>>>>>>>>>>>> 600915877 1
>>>>>>>>>>>>>>>>>>> 700240922 1
>>>>>>>>>>>>>>>>>>> 600844292 1
>>>>>>>>>>>>>>>>>>> 600813597 3
>>>>>>>>>>>>>>>>>>> 600837701_1 2
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please confirm ASAP, Thanks
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Pavankumar A*
>>>>>>>>>>>>>>>>>>> Last Mile Operations
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *P* +971 507074205
>>>>>>>>>>>>>>>>>>> *E* [email-masked] <[email-masked]>
>>>>>>>>>>>>>>>>>>>
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>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Pavankumar A*
>>>>>>>>>>>>>>>> Last Mile Operations
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *P* +971 507074205
>>>>>>>>>>>>>>>> *E* [email-masked] <[email-masked]>
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>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Nesty John R. Pascua
>>>>>>>>>>>>> Mumzworld.com
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Nesty John R. Pascua
>>>>>>>>>>>> Mumzworld.com
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> *Pavankumar A*
>>>>>>>>>> Last Mile Operations
>>>>>>>>>>
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>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> *Pavankumar A*
>>>>>>>> Last Mile Operations
>>>>>>>>
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>>>>>>> Regards,
>>>>>>> Nesty John R. Pascua
>>>>>>> Mumzworld.com
>>>>>>>
>>>>>>