Subject: Re: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo Plus 3-in-1 // Defective
From: Samiya Sheikh <[email-masked]>
To: Kenneth Nwaso <[email-masked]>, Denmark A <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Tue, 18 Aug 2020 12:19:44 +0400
List-Id: <ccteam.mumzworld.com>

Hi Kenneth and Denmark,

This is very urgent, Kindly send the  item for repair.

Regards

On Mon, Aug 17, 2020 at 10:31 AM Abdelmohsen basha <[email-masked]>
wrote:

> @Maricris <[email-masked]>  Thanks for your cooperation
>
> @Denmark A <[email-masked]>  @Kenneth Nwaso
> <[email-masked]> please arrange shipment to vendor
>
> On Mon, 17 Aug 2020 at 09:33, Maricris <[email-masked]> wrote:
>
>> Hi Basha,
>>
>>
>>
>> As I mentioned in my previous email, we don’t have available stock. Since
>> we have a good business relationship, we will consider this matter for now.
>> Please send back the item in our warehouse and we will try to do the
>> reparation.
>>
>>
>>
>> @Arjun/Nikil,
>>
>> Kindly do the reparation once you received the item.
>>
>>
>>
>> Thanks.
>>
>>
>>
>> *BEST REGARDS**...*?
>>
>> *Maricris Pati*
>>
>>
>>
>>
>>
>>
>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>> # C.22 Dubai Production City , opp Sign Work |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>> 2476799  | Mobile : +971 566454542
>>
>> www.algt-me.com
>>
>>
>>
>> P *Save a tree. Please don't print this e-mail unless it's really
>> necessary*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Abdelmohsen basha [mailto:[email-masked]]
>> *Sent:* Sunday, August 16, 2020 10:29 PM
>> *To:* Maricris <[email-masked]>; Arjun <[email-masked]>; Abel <
>> [email-masked]>; [email-masked]; [email-masked]
>> *Cc:* Returns.fc <[email-masked]>; Kenneth Nwaso <
>> [email-masked]>; Michael Rolle <[email-masked]>;
>> Denmark A <[email-masked]>; customer care <[email-masked]>;
>> Alina D'Souza <[email-masked]>
>> *Subject:* Re: Order #600917013 // Sku :AL-800010946 // Name :Feber
>> Trike Evo Plus 3-in-1 // Defective
>>
>>
>>
>> Dear All,
>>
>>
>>
>> As per the emails sequence, looking forward for your cooperation to fix
>> the item, please check what exceptions can be done and feed me back.
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Sun, 16 Aug 2020 at 17:53, Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Abdelmohsen,
>>
>>
>>
>> Customer needs the item to be repaired or replacement
>>
>>
>>
>> She received a gift hence and opened late, is there any chance we can
>> repair this.
>>
>>
>>
>> Please do not ship the item customer has gone to the complaint , please
>> check if can do anything for the customer
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>>
>>
>> On Sun, Aug 16, 2020 at 3:47 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Abdelmohsen,
>>
>>
>>
>> Waiting for the confirmation please allow 24 hrs
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, Aug 13, 2020 at 8:39 AM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>> Hello Alina,
>>
>>
>>
>> Please advise when we shall ship the item back to the customer.
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Wed, 12 Aug 2020 at 13:27, Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>> Hello Alina,
>>
>>
>>
>> Replacement or repair shall be within 1 week of purchasing as per the
>> vendor.
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Wed, 12 Aug 2020 at 13:19, Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Abdelmohsen,
>>
>>
>>
>> Is there no warranty or repair on this
>>
>>
>>
>> Can we fix the wheels for her?
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, Aug 12, 2020 at 1:00 PM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>> Hello Alina,
>>
>>
>>
>> As per the below emails, kindly inform the customer that we will send the
>> item back as it already passed the period on which we can proceed the
>> return.
>>
>>
>>
>> Waiting for your feedback.
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Wed, 12 Aug 2020 at 11:52, Denmark A <[email-masked]> wrote:
>>
>> Dear Maricris,
>>
>>
>>
>> So we don't have any option to help our valued customer for this matter?
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Aug 12, 2020 at 11:46 AM Maricris <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> As I checked the last purchased of this SKU was on 6 – July but item
>> returned to us on 23-July.
>>
>> So, this item complaint by your customer was purchased more than a month,
>> we have a clear policy for b2b orders, if item is manufactured defect, we
>> can replace or repair the item maximum of 7days from the date of purchased.
>>
>>
>>
>> Sorry but we cannot do anything, as well as we don’t have spare or
>> available stock of this item.
>>
>>
>>
>>
>>
>> *BEST REGARDS**...*?
>>
>> *Maricris Pati*
>>
>>
>>
>>
>>
>>
>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>> # C.22 Dubai Production City , opp Sign Work |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>> 2476799  | Mobile : +971 566454542
>>
>> www.algt-me.com
>>
>>
>>
>> P *Save a tree. Please don't print this e-mail unless it's really
>> necessary*
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>> *Sent:* Wednesday, August 12, 2020 9:58 AM
>> *To:* Ivy; Abel
>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Michael
>> Rolle; Abdelmohsen basha
>> *Subject:* Order #600917013 // Sku :AL-800010946 // Name :Feber Trike
>> Evo Plus 3-in-1 // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :I have received this bike and was as Eid gift for my friends
>> baby girl, box was opened and fixed yesterday and noticed that the bike is
>> unbalanced from tires as the front tire to the right side and not straight
>> as shown in picture even though it has been fixed properly I need to
>> replace it with a proper one
>>
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>> Ahmed Basha
>>
>> M: 0551525964
>>
>> Returns Manager
>>
>> [email-masked]
>>
>> www.mumzworld.com
>>
>>