Subject: Re: Order Mixed Up - 600950972 and 600947907_2
From: Muhammad Ayoub <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Rukhsana Zafar <[email-masked]>, Naib Khan <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 18 Aug 2020 12:14:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear team,

We apologize for this issue, due to the wrong address mentioned on the
labels it happened.

Yesterday the courier tried this for swapping but one customer wasn't
available.

Now inform the driver again to swap the order ASAP, Just waiting for the
driver response when he swaps the order i'll get back to you.

On Tue, Aug 18, 2020 at 11:51 AM Eugene Mugisa <[email-masked]> wrote:

> +  @Muhammad Ayoub <[email-masked]>
>
>
>
> What happened to this case? Needs to be resolved today.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Tuesday, August 18, 2020 11:45 AM
> *To:* Rukhsana Zafar <[email-masked]>; Muhammad Ayoub <
> [email-masked]>; Naib Khan <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
> [email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Hyacinth Joyce <[email-masked]>
> *Subject:* Re: Order Mixed Up - 600950972 and 600947907_2
>
>
>
> Hi @Rukhsana Zafar <[email-masked]>,
>
> we have sent a clear email regarding this.
>
> The orders were not delivered based on the correct address.
>
> Wasim with Order # 600950972 has received the box with the wrong order
> and on the box the order number as well was incorrect.
>
> This is not a matter of incorrect labeling; this is a clear mix up in
> address by the driver.
>
> Neither of these customers are getting their orders and one of them needs
> her baby food.
>
> @Eugene Mugisa <[email-masked]>  Please advise what needs to be
> done here as we are not getting any resolution.
>
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Aug 16, 2020 at 4:43 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Rukshana,
>
>
>
> The customer for so  600947907_2  called again to follow up. She ordered
> for food items which are needed urgently.
>
>
>
> Kindly assist to deliver the above-mentioned order numbers to the correct
> customer ASAP.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 16 Aug 2020 at 10:25, Rukhsana Zafar <[email-masked]>
> wrote:
>
> On 16-08-2020 10:18 AM, Mary Anne Agapito wrote:
>
> Hi Priyanka,
>
>
>
> Items inside are really different as both customers' orders got mixed up.
>
>
>
> I just spoke with Wasim whose order number is  600950972 and again he
> confirmed, the order number outside the box was not his. He incorrectly
> received 600947907_2.
>
>
>
> Please collect the 2 orders from both customers and swap it.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
> On Sun, Aug 16, 2020 at 9:52 AM Rukhsana Zafar <[email-masked]>
> wrote:
>
> On 16-08-2020 09:31 AM, Mary Anne Agapito wrote:
>
> Hi Rukshana,
>
>
>
> Any update on this case?
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
> On Thu, Aug 13, 2020 at 7:55 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Rukhsana,
>
>
>
> My colleague spoke with Wasim whose order number was under 600950972 and
> confirmed outside the box the order # was 600947907_2. He knew it was not
> his order and he was the one who gave that order number to us.
>
>
>
> Maheen Khan (SO 600947907_2) doesn't have the box anymore so we are unable
> to confirm.
>
>
>
> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]>  -
> please assist.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
> On Thu, Aug 13, 2020 at 5:35 PM Rukhsana Zafar <[email-masked]>
> wrote:
>
> On 13-08-2020 04:31 PM, Mary Anne Agapito wrote:
>
> Hi Team,
>
>
>
> The 2 subject orders got mixed up.
>
>
>
> The below customer got the order intended for 600947907_2
>
>
>
> SHIP TO <#m_-6132681511170901255_m_-730919139927870394_m_124402631444646>Wasim
> Shaikh
> Tourist Club Area
> Near Electra park
> Black horse saloon building no 12, /1504
> Abu Dhabi
> United Arab Emirates Map
> <#m_-6132681511170901255_m_-730919139927870394_m_124402631444646>
>
> SHIP AREA
> <#m_-6132681511170901255_m_-730919139927870394_m_124402631444646>Tourist
> Club Area
>
> SHIP PHONE
> <#m_-6132681511170901255_m_-730919139927870394_m_124402631444646>
> +971568314156
>
>
>
>
>
> And 600947907_2 received the other one
>
>
>
>
>
> *Shipping Address*
>
> SHIP TO <#m_-6132681511170901255_m_-730919139927870394_m_124402631444646>maheen
> khan
> Al Markaziyah
> Hamdan street - behind crowne plaza hotel
> 27(chowking rest buildg) appt # 502
> Abu Dhabi
> United Arab Emirates Map
> <#m_-6132681511170901255_m_-730919139927870394_m_124402631444646>
>
> SHIP AREA
> <#m_-6132681511170901255_m_-730919139927870394_m_124402631444646>Al
> Markaziyah
>
> SHIP PHONE
> <#m_-6132681511170901255_m_-730919139927870394_m_124402631444646>
> +971529217526
>
>
>
> The house help of Maheen Khan, already threw the box as she didn't notice
> it was the wrong item.
>
>
>
> Please collect the orders from 2 respective customers and deliver it
> accordingly.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> Dear Team ,
>
> I just confirmed with both customers and the delivery boy and come to the
> conclusion as both items are delivered  accordingly the order numbers.But
> the products inside the boxes are different.
>
> Thank you
>
> --
>
> *Priyata Rai*
> Operations Cum Sales Coordinator
> + 971 565268297
>
> Dear Team,
>
> Greeting of the day.
>
>  The both items are delivered accordingly the order numbers, but product
> inside the boxes are different so which kind of update you want.there is
> need to collect the orders from the both the customers? if yes then please
> update me.
>
> --
>
> *Priyanka Jadhav*
>
> Operations Cum Sales Coordinator
> + 971 565268107
>
> Dear team.
>
> Noted with thanks
>
> --
>
> *Priyanka Jadhav*
>
> Operations Cum Sales Coordinator
> + 971 565268107
>
>

-- 
Thanks and Regards

*Muhammad Ayoub.*

*+971547016546*
*IT Specialist & Web Designer.*