Subject: Re: Order Mixed Up - 600950972 and 600947907_2
From: Radwa Ali <[email-masked]>
To: Rukhsana Zafar <[email-masked]>, Muhammad Ayoub <[email-masked]>, Naib Khan <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 18 Aug 2020 11:44:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi @Rukhsana Zafar <[email-masked]>,
we have sent a clear email regarding this.
The orders were not delivered based on the correct address.
Wasim with Order # 600950972 has received the box with the wrong order and
on the box the order number as well was incorrect.
This is not a matter of incorrect labeling; this is a clear mix up in
address by the driver.
Neither of these customers are getting their orders and one of them needs
her baby food.
@Eugene Mugisa <[email-masked]>  Please advise what needs to be done
here as we are not getting any resolution.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Sun, Aug 16, 2020 at 4:43 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Rukshana,
>
> The customer for so  600947907_2  called again to follow up. She ordered
> for food items which are needed urgently.
>
> Kindly assist to deliver the above-mentioned order numbers to the correct
> customer ASAP.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 16 Aug 2020 at 10:25, Rukhsana Zafar <[email-masked]>
> wrote:
>
>> On 16-08-2020 10:18 AM, Mary Anne Agapito wrote:
>>
>> Hi Priyanka,
>>
>> Items inside are really different as both customers' orders got mixed up.
>>
>> I just spoke with Wasim whose order number is  600950972 and again he
>> confirmed, the order number outside the box was not his. He incorrectly
>> received 600947907_2.
>>
>> Please collect the 2 orders from both customers and swap it.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, Aug 16, 2020 at 9:52 AM Rukhsana Zafar <[email-masked]>
>> wrote:
>>
>>> On 16-08-2020 09:31 AM, Mary Anne Agapito wrote:
>>>
>>> Hi Rukshana,
>>>
>>> Any update on this case?
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, Aug 13, 2020 at 7:55 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Rukhsana,
>>>>
>>>> My colleague spoke with Wasim whose order number was under 600950972
>>>> and confirmed outside the box the order # was 600947907_2. He knew it was
>>>> not his order and he was the one who gave that order number to us.
>>>>
>>>> Maheen Khan (SO 600947907_2) doesn't have the box anymore so we are
>>>> unable to confirm.
>>>>
>>>> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]>
>>>> - please assist.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Thu, Aug 13, 2020 at 5:35 PM Rukhsana Zafar <
>>>> [email-masked]> wrote:
>>>>
>>>>> On 13-08-2020 04:31 PM, Mary Anne Agapito wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>> The 2 subject orders got mixed up.
>>>>>
>>>>> The below customer got the order intended for 600947907_2
>>>>>
>>>>> SHIP TO
>>>>> <#m_-730919139927870394_m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>Wasim
>>>>> Shaikh
>>>>> Tourist Club Area
>>>>> Near Electra park
>>>>> Black horse saloon building no 12, /1504
>>>>> Abu Dhabi
>>>>> United Arab Emirates Map
>>>>> <#m_-730919139927870394_m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>>>> SHIP AREA
>>>>> <#m_-730919139927870394_m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>Tourist
>>>>> Club Area
>>>>> SHIP PHONE
>>>>> <#m_-730919139927870394_m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>>>> +971568314156
>>>>>
>>>>>
>>>>> And 600947907_2 received the other one
>>>>>
>>>>>
>>>>> Shipping Address
>>>>> SHIP TO
>>>>> <#m_-730919139927870394_m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>maheen
>>>>> khan
>>>>> Al Markaziyah
>>>>> Hamdan street - behind crowne plaza hotel
>>>>> 27(chowking rest buildg) appt # 502
>>>>> Abu Dhabi
>>>>> United Arab Emirates Map
>>>>> <#m_-730919139927870394_m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>>>> SHIP AREA
>>>>> <#m_-730919139927870394_m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>Al
>>>>> Markaziyah
>>>>> SHIP PHONE
>>>>> <#m_-730919139927870394_m_1244026314446468886_m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>>>> +971529217526
>>>>>
>>>>> The house help of Maheen Khan, already threw the box as she didn't
>>>>> notice it was the wrong item.
>>>>>
>>>>> Please collect the orders from 2 respective customers and deliver it
>>>>> accordingly.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> Dear Team ,
>>>>>
>>>>> I just confirmed with both customers and the delivery boy and come to
>>>>> the conclusion as both items are delivered  accordingly the order
>>>>> numbers.But the products inside the boxes are different.
>>>>>
>>>>> Thank you
>>>>> --
>>>>> *Priyata Rai*
>>>>> Operations Cum Sales Coordinator
>>>>> + 971 565268297
>>>>>
>>>> Dear Team,
>>>
>>> Greeting of the day.
>>>
>>>  The both items are delivered accordingly the order numbers, but product
>>> inside the boxes are different so which kind of update you want.there is
>>> need to collect the orders from the both the customers? if yes then please
>>> update me.
>>> --
>>> *Priyanka Jadhav*
>>> Operations Cum Sales Coordinator
>>> + 971 565268107
>>>
>> Dear team.
>>
>> Noted with thanks
>> --
>> *Priyanka Jadhav*
>> Operations Cum Sales Coordinator
>> + 971 565268107
>>
>