Subject: RE: [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: "chantelle.cardozo via customer care" <[email-masked]>
To: <[email-masked]>, <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Tue, 18 Aug 2020 07:18:32 +0000
List-Id: <ccteam.mumzworld.com>

Dear Ekta,

Further to the attached mail, our team is in the process of seeking RTS approval for the same.

Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Ekta Jesswani [mailto:[email-masked]]
Sent: Tuesday, August 18, 2020 11:12 AM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]>; Zaldivar Richelle (VLR5DPB) <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>; Pavankumar A <[email-masked]>; Anas nazzal <[email-masked]>; Denmark A <[email-masked]>; Returns.fc <[email-masked]>; Amir Julkarnain <[email-masked]>; KSA Lastmile <[email-masked]>; customer care <[email-masked]>; Asad <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>; Alina D'Souza <[email-masked]>; Mary Anne Agapito <[email-masked]>
Subject: Re: [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund

Hi Chantelle / Richelle,

Please advise if the subject shipment has been returned to the warehouse yet.

Thanks

Regards,
Ekta

On Mon, 17 Aug 2020 at 17:40, Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Eugene and Pavankumar,

We need your help on this matter. As per Sagar, CRA is needed to process the refund but the CRA was closed.

The customer keeps on following up and extremely furious.

Please assist. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!AQegZw!Jb2zq7RxgmdZoH1YA4o9QnsoDw4YTxuvcTk2Nj1-6BBbDez-3yCsuIBqQ1L-mqheRIhUSGhPQA$>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, Aug 11, 2020 at 5:57 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

CRA_AR_RE14155

As requested

Regards,
Alina

On Tue, Aug 11, 2020 at 5:25 PM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Anas,

I have already suggested to raise the CRA so returns can process refund. We have already received confirmation from UPS that these are pending for customs manager approval so they can initiate the delivery of these return shipments.

Regards,
Ronald

On Tue, Aug 11, 2020 at 12:23 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,

@Ronald Gaviola<mailto:[email-masked]> KIndly assist as the item has not been received yet.

Best regards,
Anas Nazzal

On Tue, Aug 11, 2020 at 12:17 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Anas,

Physical package not yet received.

Regards,
Den mark

On Tue, Aug 11, 2020 at 10:02 AM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
@Denmark A<mailto:[email-masked]>  kindly confirm if the order has been received so you will be able to create CRA

Best Regards,
Anas Nazzal

On Tue, Aug 11, 2020 at 9:58 AM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly assist in creating CRA for the below customer.

Best Regards,
Anas Nazzal

On Sun, Aug 9, 2020 at 11:12 AM Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
Thanks Chantelle,

@ronald Since the shipment will be returned in Dubai, the Dubai team has to create CRA.

[https://docs.google.com/uc?export=download&id=1wE4VHYLthQkzUxiEAXo0CJzwEzyTMc0R&revid=0B4UF4ybqDUNURGpoR1plR2FUTVNwNDdwb2k3Q1hmelk2OWJzPQ]

On Sun, Aug 9, 2020 at 11:10 AM <[email-masked]<mailto:[email-masked]>> wrote:
Dear Firoz,

Please find attached mail from Richelle.

Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Hussain Firoz Miyagamwala [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, August 9, 2020 11:07 AM
To: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Cc: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; KSA Lastmile <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Asad <[email-masked]<mailto:[email-masked]>>
Subject: [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund

CAUTION! This email originated outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin.

________________________________
Dear Ronald,

Please confirm if this is going to be returned back in KSA or Dubai ?

[https://docs.google.com/uc?export=download&id=1wE4VHYLthQkzUxiEAXo0CJzwEzyTMc0R&revid=0B4UF4ybqDUNURGpoR1plR2FUTVNwNDdwb2k3Q1hmelk2OWJzPQ]

On Sat, Aug 8, 2020 at 11:06 AM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Amir,

You can raise the CRA for now, we will hand over to returns team those items to receive in the system as soon as delivered back to us.

Regards,
Ronald

On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <[email-masked]<mailto:[email-masked]>> wrote:
@Ronald Gaviola<mailto:[email-masked]> ,

Kindly confirm if we can cancel this order asap and have hussain create CRA. The customer wanted an immediate refund. The order was placed on 13-Jun-2020 and was stuck at customs.

Best Regards

On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Good morning...

@Hussain Firoz Miyagamwala<mailto:[email-masked]> can we request for a CRA for this order.  CUstomer is so angry the order has been stuck for two months.  And now the customer also needs to wait again for a refund .

@Amir Julkarnain<mailto:[email-masked]> and @Ekta Jesswani<mailto:[email-masked]>
this customer is asking for an immediate supervisor call back. raised on   Incident #1224416

Please help on expediting the returns and refund for this order -

1Z289F8W6756098797- 100158993

[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

May we have an update on this pleasE?

Thank you
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Please speed up the return for this order as the customer has been following up the refund.

thanks
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

--
Amir Hussain Julkarnain
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!AQegZw!Jgju0HQ9FEdn5fhSOVgKmqbcvIG1DYdbqVyXEoknXQK_Idtugni13HVKIdXgy2TfCo0GseF3dA$>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

--
Regards,

[https://docs.google.com/uc?export=download&id=1vx9GjK5w4TX8awN5r192ZT0BxLw2nGcN&revid=0B7lJH7sxJ5zwK2pKMUdycXVzYzdnWE1TcEQ2RWVISitKK0NZPQ]

Subject: RE: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days
From: <[email-masked]>
To: <[email-masked]>, <[email-masked]>, <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Wed, 12 Aug 2020 21:42:30 +0000

Dear Ronald,

I have followed up with freight team in KSA, still not approved by customs manager. Please bare with us.

Thank you,

Richelle

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Tuesday, August 11, 2020 10:06 AM
To: Zaldivar Richelle (VLR5DPB) <[email-masked]>; Amir Julkarnain <[email-masked]>; Ekta Jesswani <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>; Ghaoui Abdo (JRL9LQJ) <[email-masked]>; Khadse Vaibhav (BZR0XBW) <[email-masked]>; Cardozo Chantelle (EUR6CTC) <[email-masked]>; lastmile <[email-masked]>; Customer Care Team <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

Reminder.

Regards,

Ronald

On Sun, Aug 9, 2020 at 9:59 AM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:

   +Rzaldivar<mailto:[email-masked]>

   What is the status of these RTO shipments?

   Regards,

   Ronald

   On Mon, Jul 27, 2020 at 2:59 PM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:

      +Amir Julkarnain<mailto:[email-masked]> +Ekta Jesswani<mailto:[email-masked]>

      These are expected to be returned to DXB. Customers might have been asking the status of their shipment.

      Regards,

      Ronald

      On Mon, Jul 27, 2020 at 2:19 PM <[email-masked]<mailto:[email-masked]>> wrote:

         Dear Ronald/Eugene,

         Please find attached all shipments which are currently under customs manager approval to return.

No of shipments

EXPEDITED AWB ref

1

1Z289F8W6755140572

1Z289F8W6757575386

2

1Z289F8W6755339082

3

1Z289F8W6755470126

4

1Z289F8W6755716487

5

1Z289F8W6755899263

6

1Z289F8W6756098797

7

1Z289F8W6756192998

8

1Z289F8W6756937586

9

1Z289F8W6757102805

10

1Z289F8W6757158952

11

1Z289F8W6757271418

12

1Z289F8W6757304847

1Z289F8W6757635418

13

1Z289F8W6757490771

14

1Z289F8W6757641947

15

1Z289F8W6757696568

16

1Z289F8W6757702916

17

1Z289F8W6755022459

18

1Z289F8W6757004073

1Z289F8W6757248882

1Z289F8W6757491869

19

1Z289F8W6757190612

         Regards, Richelle

         From: Zaldivar Richelle (VLR5DPB)
         Sent: Sunday, July 26, 2020 3:50 PM
         To: 'Ronald Gaviola' <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
         Cc: Ghaoui Abdo (JRL9LQJ) <[email-masked]<mailto:[email-masked]>>; Khadse Vaibhav (BZR0XBW) <[email-masked]<mailto:[email-masked]>>; Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
         Subject: RE: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

         Dear Ronald/Eugene,

         As discussed over the phone last week.. after many attempts, still customs is not clearing the shipment. After multiple meetings customs is not releasing the truck.

         Shipment were seen having duplicate AWBs (expedited and land freight). We have provided them an explanation letter, still they are declining to clear the shipment.

         Unfortunately, B2C trial for UPS land freight did not work. Truck is incurring demurrage charges already, KSA have no choice but to process the return to UAE.

         We already submitted the PPW to Customs Manager to approve the return to UAE.

         UPS never handled B2C shipments on Land Freight mode before, we did this as a trial. We can only handle B2C shipments on express saver or expedited mode.

         Am following on the RTS, we will keep you posted

         Regards,

         Richelle

         From: Ronald Gaviola [mailto:[email-masked]]
         Sent: Sunday, July 26, 2020 2:39 PM
         To: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
         Cc: Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>; Ghaoui Abdo (JRL9LQJ) <[email-masked]<mailto:[email-masked]>>; Khadse Vaibhav (BZR0XBW) <[email-masked]<mailto:[email-masked]>>; Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
         Subject: Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

         +Rzaldivar<mailto:[email-masked]>

         We need an update here please.

         Regards,

         Ronald

         On Sun, Jul 19, 2020 at 2:44 PM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:

            + Abdo,

            Can you please share the contact person for us while Richelle is away on vacation.

            We have a number of pending issues we need to solve urgently.

            Best,

            Eugene.

            From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
            Sent: Sunday, July 19, 2020 10:30 AM
            To: Rzaldivar <[email-masked]<mailto:[email-masked]>>
            Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; lastmile <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
            Subject: Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

            Hi Richelle,

            We need to get back to our customers. We are losing words to explain to every customers.

            Please update us on how you are solving this problem.

            Regards,

            Ronald

            On Sat, Jul 18, 2020 at 3:23 PM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:

               Hi Richelle,

               Please update us here.

               Regards,

               Ronald

               On Tue, Jul 14, 2020 at 6:12 PM <[email-masked]<mailto:[email-masked]>> wrote:

                  Hi Ronald,

                  My apologies… I was very late to reply.

                  The shipments are not cleared. They have problem with customs as shipments sent was individual along with B2B.

                  I will give you another update by 8PM tonight. Am following up if there is any shipment would have get cleared using the IDs

                  Regards,

                  Richelle

                  From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
                  Sent: Tuesday, July 14, 2020 5:47 PM
                  To: Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>; Khadse Vaibhav (BZR0XBW) <[email-masked]<mailto:[email-masked]>>; Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
                  Cc: lastmile <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
                  Subject: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days

CAUTION! This email originated outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin.

                    _____

                  3rd Reminder.

                  Regards,

                  Ronald

                  On Mon, Jul 13, 2020 at 2:36 PM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:

                     Dears,

                     2nd reminder.

                     Regards,

                     Ronald

                     On Mon, Jul 13, 2020 at 11:22 AM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:

                        Reminder.

                        Regards,

                        Ronald

                        On Sun, Jul 12, 2020 at 11:14 AM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:

                           RIchelle, Vaibhav

                           We need a clear update on these shipments and please advise when do you expect these to be delivered?

Ship date

AWB

Status

10-Jun-20

1Z289F8W6755716487

Pending

10-Jun-20

1Z289F8W6756192998

Pending

10-Jun-20

1Z289F8W6756937586

Pending

10-Jun-20

1Z289F8W6757158952

Pending

10-Jun-20

1Z289F8W6757490771

Pending

10-Jun-20

1Z289F8W6757641947

Pending

10-Jun-20

1Z289F8W6757696568

Pending

11-Jun-20

1Z289F8W6755470126

Pending

14-Jun-20

1Z289F8W6755022459

Pending

13-Jun-20

1Z289F8W6757491869

Pending

12-Jun-20

1Z289F8W6757190612

Pending

16-Jun-20

1Z289F8W6757102805

Pending

16-Jun-20

1Z289F8W6757271418

Pending

17-Jun-20

1Z289F8W6756098797

Pending

21-Jun-20

1Z289F8W6755899263

Arrived at Facility

22-Jun-20

1Z289F8W6755339082

Arrived at Facility

24-Jun-20

1Z289F8W6757635418

Pending

25-Jun-20

1Z289F8W6756965948

The package will be returned to the sender.

                           Regards,

                           Ronald

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