Subject: Re: Custom Charge - 100174647_1 // awb|: 290101567382 f
From: Anas nazzal <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Mir Taqi Ali <[email-masked]>, Colin Coelho <[email-masked]>
Cc: Pavankumar A <[email-masked]>, Harshil Gupta <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Tue, 18 Aug 2020 11:15:10 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

The customer confirmed that no delivery has been done yet , and she keeps
receiving calls to inform her to pay the charges, Kindly assist.

Best Regards,
Anas Nazzal

On Mon, Aug 17, 2020 at 4:54 PM Eugene Mugisa <[email-masked]> wrote:

> + @Colin Coelho <[email-masked]> @Mir Taqi Ali
> <[email-masked]>
>
>
>
> We agreed on this should be waived.
>
>
>
> Please deliver to customer and share breakdown of charges to be reviewed
> by @Harshil Gupta <[email-masked]>
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Monday, August 17, 2020 12:22 PM
> *To:* Eugene Mugisa <[email-masked]>; Pavankumar A <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Ekta Jesswani <
> [email-masked]>; lastmile <[email-masked]>; Amir Julkarnain <
> [email-masked]>
> *Subject:* Re: Custom Charge - 100174647_1 // awb|: 290101567382 f
>
>
>
> Hi Eugene and Pavankumar,
>
>
>
> Another customer called and complained about the customs charge that SMSA
> is asking for.
>
>
>
> *100173343_2  - awb  **290101567410 *
>
>
>
> SMSA is asking 577 SAR.
>
>
>
> As per the customer, she never paid before and the amount is too high.
>
>
>
> Please clarify. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Aug 17, 2020 at 9:01 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> A gentle reminder on the above.
>
>
>
> The customer wants to know why she needs to pay 611 SAR for customs charge
> and is it really the right amount?
>
>
>
> Kindly advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Aug 16, 2020 at 7:02 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> As per the customer, she was asked to pay 611 SAR by SMSA as a custom
> charge.
>
>
>
> Please clarify. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>