Subject: Re: [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: Ekta Jesswani <[email-masked]>
To: [email-masked], Rzaldivar <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Pavankumar A <[email-masked]>, Anas nazzal <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Amir Julkarnain <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Tue, 18 Aug 2020 11:11:54 +0400
List-Id: <ccteam.mumzworld.com>

Hi Chantelle / Richelle,

Please advise if the subject shipment has been returned to the warehouse
yet.

Thanks

Regards,
Ekta

On Mon, 17 Aug 2020 at 17:40, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Eugene and Pavankumar,
>
> We need your help on this matter. As per Sagar, CRA is needed to process
> the refund but the CRA was closed.
>
>
> The customer keeps on following up and extremely furious.
>
> Please assist. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Aug 11, 2020 at 5:57 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Team,
>>
>> CRA_AR_RE14155
>>
>> As requested
>>
>> Regards,
>> Alina
>>
>> On Tue, Aug 11, 2020 at 5:25 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> Anas,
>>>
>>> I have already suggested to raise the CRA so returns can process refund.
>>> We have already received confirmation from UPS that these are pending for
>>> customs manager approval so they can initiate the delivery of these return
>>> shipments.
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Tue, Aug 11, 2020 at 12:23 PM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Ronald,
>>>>
>>>> @Ronald Gaviola <[email-masked]> KIndly assist as the item has
>>>> not been received yet.
>>>>
>>>> Best regards,
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Aug 11, 2020 at 12:17 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Anas,
>>>>>
>>>>> Physical package not yet received.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Tue, Aug 11, 2020 at 10:02 AM Anas nazzal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Denmark A <[email-masked]>  kindly confirm if the order has
>>>>>> been received so you will be able to create CRA
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>> On Tue, Aug 11, 2020 at 9:58 AM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> Kindly assist in creating CRA for the below customer.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>> On Sun, Aug 9, 2020 at 11:12 AM Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Thanks Chantelle,
>>>>>>>>
>>>>>>>> @ronald Since the shipment will be returned in Dubai, the Dubai
>>>>>>>> team has to create CRA.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Aug 9, 2020 at 11:10 AM <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Firoz,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please find attached mail from Richelle.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Chantelle Cardozo*
>>>>>>>>>
>>>>>>>>> Preferred Customer Associate
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *UPS Gulf LLC *
>>>>>>>>>
>>>>>>>>> Al Moosa Tower 2, 25 Floor
>>>>>>>>>
>>>>>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>>>>>
>>>>>>>>> Dubai, United Arab Emirates
>>>>>>>>>
>>>>>>>>> Tel +971 4 3815278
>>>>>>>>>
>>>>>>>>> Mobile 00971561770264
>>>>>>>>>
>>>>>>>>> Fax +971 4 3390835
>>>>>>>>>
>>>>>>>>> [email-masked]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>>>>>> from 29th December 2019. *
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Hussain Firoz Miyagamwala [mailto:[email-masked]]
>>>>>>>>> *Sent:* Sunday, August 9, 2020 11:07 AM
>>>>>>>>> *To:* Ronald Gaviola <[email-masked]>
>>>>>>>>> *Cc:* Amir Julkarnain <[email-masked]>; Michaela Manibo <
>>>>>>>>> [email-masked]>; Cardozo Chantelle (EUR6CTC) <
>>>>>>>>> [email-masked]>; Ekta Jesswani <
>>>>>>>>> [email-masked]>; KSA Lastmile <[email-masked]>;
>>>>>>>>> customer care <[email-masked]>; Asad <[email-masked]>
>>>>>>>>> *Subject:* [EXTERNAL] Re: 1Z289F8W6756098797- 100158993-
>>>>>>>>> Cancellation and Refund
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> CAUTION! This email originated outside of the organization. Please
>>>>>>>>> do not open attachments or click links from an unknown or suspicious origin.
>>>>>>>>> ------------------------------
>>>>>>>>>
>>>>>>>>> Dear Ronald,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please confirm if this is going to be returned back in KSA or
>>>>>>>>> Dubai ?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Aug 8, 2020 at 11:06 AM Ronald Gaviola <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Amir,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> You can raise the CRA for now, we will hand over to returns team
>>>>>>>>> those items to receive in the system as soon as delivered back to us.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Ronald
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> @Ronald Gaviola <[email-masked]> ,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly confirm if we can cancel this order asap and have hussain
>>>>>>>>> create CRA. The customer wanted an immediate refund. The order was placed
>>>>>>>>> on 13-Jun-2020 and was stuck at customs.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Team,
>>>>>>>>>
>>>>>>>>> Good morning...
>>>>>>>>>
>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can we request
>>>>>>>>> for a CRA for this order.  CUstomer is so angry the order has been stuck
>>>>>>>>> for two months.  And now the customer also needs to wait again for a refund
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>> @Amir Julkarnain <[email-masked]> and @Ekta Jesswani
>>>>>>>>> <[email-masked]>
>>>>>>>>> this customer is asking for an immediate supervisor call back.
>>>>>>>>> raised on   Incident #1224416
>>>>>>>>>
>>>>>>>>> Please help on expediting the returns and refund for this order -
>>>>>>>>>
>>>>>>>>> 1Z289F8W6756098797- 100158993
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Team,
>>>>>>>>>
>>>>>>>>> May we have an update on this pleasE?
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Team,
>>>>>>>>>
>>>>>>>>> Please speed up the return for this order as the customer has been
>>>>>>>>> following up the refund.
>>>>>>>>>
>>>>>>>>> thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>> Junior Team Leader
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> <https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!AQegZw!Jgju0HQ9FEdn5fhSOVgKmqbcvIG1DYdbqVyXEoknXQK_Idtugni13HVKIdXgy2TfCo0GseF3dA$>
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>

-- 
*Regards, *