Subject: RE: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000 Whole Slow Juicer - Silver // DEFECTIVE
From: Victoria Mollena <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Denmark A <[email-masked]>, Evelyn Fernandes <[email-masked]>, "[email-masked]" <[email-masked]>, Abhilash Shekar <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Tue, 18 Aug 2020 06:19:02 +0000
List-Id: <ccteam.mumzworld.com>

Hello Team, we kindly request to please share the PO number of this order as the 600949344 Is the cancelled credit note thank you

From: Victoria Mollena
Sent: Tuesday, August 18, 2020 10:07 AM
To: Radwa Ali <[email-masked]>
Cc: Denmark A <[email-masked]>; Evelyn Fernandes <[email-masked]>; [email-masked]; Abhilash Shekar <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <[email-masked]>
Subject: RE: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000 Whole Slow Juicer - Silver // DEFECTIVE

Good Moring Radwa, we will process the credit note thank you

From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 17, 2020 7:16 PM
To: Victoria Mollena <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; Evelyn Fernandes <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Abhilash Shekar <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000 Whole Slow Juicer - Silver // DEFECTIVE

[CAUTION: This is an external email, please exercise caution while clicking on links and opening attachments.]
Hi All ,
Please provide an update as the customer is calling daily for her refund.
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mumzworld.com%2F&data=02%7C01%7Cvictoria.mollena%404homes.ae%7C748fbf4ccaf04b3c95dc08d842c07d28%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637332741798856705&sdata=F67tST7fcGdXZ7Di%2BEoxPqfoCZbz5xTiSsNwufYLhKg%3D&reserved=0>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Mon, Aug 17, 2020 at 9:24 AM Victoria Mollena <[email-masked]<mailto:[email-masked]>> wrote:
Hello Denmark,

We have sent a follow up request to our brand team, we will update you thank you

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 17, 2020 8:56 AM
To: Victoria Mollena <[email-masked]<mailto:[email-masked]>>; Evelyn Fernandes <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Abhilash Shekar <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000 Whole Slow Juicer - Silver // DEFECTIVE

[CAUTION: This is an external email, please exercise caution while clicking on links and opening attachments.]
Dear Victoria and Evelyn,

Can we have an update on this?

Regards,
Den mark

On Sun, Aug 16, 2020 at 1:06 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please note that the customer asked for a refund

Kindly check and update us

On Sun, Aug 16, 2020 at 10:01 AM Victoria Mollena <[email-masked]<mailto:[email-masked]>> wrote:
Good Morning Denmark, please be informed that we have forwarded the below issue with our Kuvings brand team and we will update you accordingly.

Thank you
Victoria

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 15, 2020 5:03 PM
To: [email-masked]<mailto:[email-masked]>; Abhilash Shekar <[email-masked]<mailto:[email-masked]>>; Evelyn Fernandes <[email-masked]<mailto:[email-masked]>>; Victoria Mollena <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000 Whole Slow Juicer - Silver // DEFECTIVE

[CAUTION: This is an external email, please exercise caution while clicking on links and opening attachments.]
Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Customer Comments : Is not working properly please see attached video.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark

[Image removed by sender.] VID_20200810_191839.mp4<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdrive.google.com%2Ffile%2Fd%2F1Mf7y31gJQcr4zGmdHI7seNoYLnirS13n%2Fview%3Fusp%3Ddrive_web&data=02%7C01%7Cvictoria.mollena%404homes.ae%7C748fbf4ccaf04b3c95dc08d842c07d28%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637332741798866699&sdata=0RC0I%2BFrdkBkB%2F72u3txUJkDCBukAhxN%2BeMyZ596kCc%3D&reserved=0>[Image removed by sender.]

--
Best Regards,
Yaseen Mohammed
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mumzworld.com%2F&data=02%7C01%7Cvictoria.mollena%404homes.ae%7C748fbf4ccaf04b3c95dc08d842c07d28%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637332741798876701&sdata=I0Wx0NeFcZzUeWSSe8UkCIuL%2BoT8qgfXHj8Sh8v1rm4%3D&reserved=0>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE