Subject: Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
From: Alvin Balmeo <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Vipul Arora <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Rachael Abitogun <[email-masked]>, Sagar Khawani <[email-masked]>, "Asad ." <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 18 Aug 2020 10:14:34 +0400
List-Id: <ccteam.mumzworld.com>

Zubair,

Do we have an update for the CRA already?

On Mon, 17 Aug 2020 at 10:04, Zubair Wahid <[email-masked]> wrote:

> Hi Alvin
> I need to check with the team if this item was picked or not, but in any
> case I will update you for CRA confirmation today.
>
> Thanks
> Zubair
>
> On Mon, Aug 17, 2020, 9:01 AM Vipul Arora <[email-masked]> wrote:
>
>> @Zubair Wahid <[email-masked]> : Kindly check and update here on
>> priority
>> ᐧ
>>
>> On Mon, 17 Aug 2020 at 08:10, Alvin Balmeo <[email-masked]> wrote:
>>
>>> Zubair Vipul,
>>>
>>> We are still following on this case. It's been a week without any
>>> updates. Please advise if we can create CRA.
>>>
>>> +Ekta Jesswani <[email-masked]> +Rachael Abitogun
>>> <[email-masked]> - FYI
>>>
>>> On Thu, 13 Aug 2020 at 17:31, Alvin Balmeo <[email-masked]> wrote:
>>>
>>>> @Zubair Wahid <[email-masked]> @Vipul Arora <[email-masked]>
>>>>
>>>>
>>>> anyone who can update this case please?
>>>>
>>>> On Thu, 13 Aug 2020 at 11:28, Alvin Balmeo <[email-masked]> wrote:
>>>>
>>>>> Any update on this?
>>>>>
>>>>> On Wed, 12 Aug 2020 at 15:39, Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> @Zubair Wahid <[email-masked]> @Vipul Arora
>>>>>> <[email-masked]> Please check this case and confirm
>>>>>>
>>>>>>
>>>>>> On Wed, Aug 12, 2020 at 2:38 PM Alvin Balmeo <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Hussain/Sagar,
>>>>>>>
>>>>>>>
>>>>>>> Please raise a CRA/refund for these 2 items as the customer has
>>>>>>> already been following up for so long.
>>>>>>>
>>>>>>> She still has not received these items
>>>>>>>
>>>>>>>
>>>>>>> 100145634_2 KSA-FAMC-33-102A
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854> Baby
>>>>>>> Love - Adjustment Bassinet-33-102A
>>>>>>>
>>>>>>> 100145634_2 KSA-AIP-219234
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367> Tommee
>>>>>>> Tippee - Perfect Prep Machine - White
>>>>>>>
>>>>>>>
>>>>>>> On Tue, 11 Aug 2020 at 12:08, Ekta Jesswani <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Asad,
>>>>>>>>
>>>>>>>> Looking into this case.
>>>>>>>> We should have placed the replacement order or initiated
>>>>>>>> refund back in April or May since the complaint.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Ekta
>>>>>>>>
>>>>>>>> On Tue, 11 Aug 2020 at 11:33, Asad . <[email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Team, what is taking so long to close this case? Please prioritise
>>>>>>>>> this and close. Adding @Vipul Arora <[email-masked]> to
>>>>>>>>> support if its related to existing miss item cases.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kind Regards,
>>>>>>>>>
>>>>>>>>> *Asad Pirzada*
>>>>>>>>> Chief Operations Officer
>>>>>>>>>
>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>> *E* [email-masked]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
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>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *Alvin Balmeo <[email-masked]>
>>>>>>>>> *Date: *Tuesday, 11 August 2020 at 10:36 AM
>>>>>>>>> *To: *Zubair Wahid <[email-masked]>, Naib Khan <
>>>>>>>>> [email-masked]>, lastmile <[email-masked]>
>>>>>>>>> *Cc: *Customer Care Team <[email-masked]>, Asad <
>>>>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>, Ekta
>>>>>>>>> Jesswani <[email-masked]>
>>>>>>>>> *Subject: *Re: Facebook - 100145634_2 - MISSING 2 items - APRIL
>>>>>>>>> order
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Zubair Wahid <[email-masked]> we need an update for
>>>>>>>>> this order that has been pending since April.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> please advise if we are to create CRA or the remaining items are
>>>>>>>>> to be delivered.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> -
>>>>>>>>> we're still getting comments from the customer on FB.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, 10 Aug 2020 at 12:04, Alvin Balmeo <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair/Naib,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer has an April order but was delivered last July 8th
>>>>>>>>> with 2 missing items.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 100145634_2
>>>>>>>>>
>>>>>>>>> KSA-FAMC-33-102A
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854>
>>>>>>>>>
>>>>>>>>> Baby Love - Adjustment Bassinet-33-102A
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 100145634_2
>>>>>>>>>
>>>>>>>>> KSA-AIP-219234
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367>
>>>>>>>>>
>>>>>>>>> Tommee Tippee - Perfect Prep Machine - White
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We had a zendesk ticket last July 9th but was already closed. Incident
>>>>>>>>> #1129473
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please advise if we are still to send the missing item or are we
>>>>>>>>> to refund the customer.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>   The customer has been posting on our social media constantly.
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Alvin
>>>>>>>>>
>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>
>>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Alvin
>>>>>>>>>
>>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Regards, *
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Best regards,
>>>>>>>
>>>>>>> Alvin
>>>>>>>
>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Best regards,
>>>>>
>>>>> Alvin
>>>>>
>>>>> *Please consider the environment before printing this e-mail*
>>>>>
>>>>
>>>>
>>>> --
>>>> Best regards,
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>
>>>
>>> --
>>> Best regards,
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>

-- 
Best regards,

Alvin

*Please consider the environment before printing this e-mail*