Subject: RE: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches
From: brands <[email-masked]>
To: repairs <[email-masked]>, Kenneth Nwaso <[email-masked]>
Cc: rizwan <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Glaiza <[email-masked]>
Date: Tue, 18 Aug 2020 05:29:57 +0000
List-Id: <ccteam.mumzworld.com>

Hi Kenneth,

Can you confirm if this is new?
As per the PO you ordered this item to us last July 12th.

@repairs<mailto:[email-masked]> can you check it looks used or not

Thanks.

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: repairs <[email-masked]>
Sent: Tuesday, August 18, 2020 9:23 AM
To: Kenneth Nwaso <[email-masked]>; brands <[email-masked]>
Cc: rizwan <[email-masked]>; Abdelmohsen basha <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Glaiza <[email-masked]>
Subject: RE: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches

Hello Raymond,

Good day!

We already received return item.

After inspection the item was lots of scratches.

Please see attached picture for your reference.

Regards ,

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Sent: 16 August 2020 02:58 PM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>
Subject: Re: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches

Will send by tomorrow.

Thank you.

On Sun, Aug 16, 2020 at 2:24 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Kindly send the item in our warehouse for checking

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 10:27 AM
To: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>
Cc: Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>
Subject: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches

Hi Raymond and Team,

Hope this email finds you well.

Kindly find below complaint from our customer on receiving the subject item from the POMUMZ_DXB225955

We appreciate your support here. Find the attached RMA form for your reference.
BEST REGARDS...✍

--
BEST REGARDS...✍