Subject: Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
From: Shady Elgendy <[email-masked]>
To: Vipul Arora <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Radwa Ali <[email-masked]>, "Asad ." <[email-masked]>, Malak Nobeh <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Tue, 18 Aug 2020 08:22:57 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> What is the update here?
ᐧ

On Mon, Aug 17, 2020 at 12:37 PM Vipul Arora <[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> : Check this case i cannot find in
> your master file not shipped. As per customer, she didn't
> receive complete order.
> ᐧ
>
> On Mon, 17 Aug 2020 at 12:26, Shady Elgendy <[email-masked]> wrote:
>
>> +Vipul Arora <[email-masked]> Please close this case asap
>>
>> ᐧ
>>
>> On Sun, Aug 16, 2020 at 2:33 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Shady,
>>>
>>> Kindly note that we have confirmed with the customer, she received a
>>> wrong item and it was returned to us
>>>
>>> The customer did not receive all the items that she ordered
>>>
>>> On Sun, Aug 16, 2020 at 7:49 AM Shady Elgendy <[email-masked]>
>>> wrote:
>>>
>>>> Hello Radwa ..
>>>>
>>>> Please advise because Malak shared all SKUs in the order it means that
>>>> the customer didn't receive the order at all
>>>> So please be check the SKUs on NS and be sure to confirm with the
>>>> customer or confirm that the total order not delivered
>>>>
>>>> Thanks
>>>> ᐧ
>>>>
>>>> On Thu, Aug 13, 2020 at 4:44 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi Vipul,
>>>>> The missing items shared by Malak are correct.
>>>>> The customer did not receive all of the SKUs in the order.
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Thu, Aug 13, 2020 at 2:41 PM Vipul Arora <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Asad,
>>>>>>
>>>>>> Wrong information on ticket waiting for Malak or Radwa to update the
>>>>>> actual issue.
>>>>>>
>>>>>> Thanks
>>>>>> Vipul
>>>>>> ᐧ
>>>>>>
>>>>>> On Thu, 13 Aug 2020 at 14:36, Asad . <[email-masked]> wrote:
>>>>>>
>>>>>>> Any update on this Vipul?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> *Asad Pirzada*
>>>>>>> Chief Operations Officer
>>>>>>>
>>>>>>> *M * +971 504 09 5386
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
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>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>> *Date: *Thursday, 13 August 2020 at 9:57 AM
>>>>>>> *To: *Malak Nobeh <[email-masked]>, Zubair Wahid <
>>>>>>> [email-masked]>, Vipul Arora <[email-masked]>
>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain
>>>>>>> Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>>>> [email-masked]>, Shady Elgendy <[email-masked]>, Ronald
>>>>>>> Gaviola <[email-masked]>
>>>>>>> *Subject: *Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING
>>>>>>> - KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Adding Vipul
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check the status on our files and tell me what is the status
>>>>>>> of this order?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> *Asad Pirzada*
>>>>>>> Chief Operations Officer
>>>>>>>
>>>>>>> *M * +971 504 09 5386
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *Malak Nobeh <[email-masked]>
>>>>>>> *Date: *Thursday, 13 August 2020 at 9:53 AM
>>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain
>>>>>>> Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>>>> [email-masked]>, Shady Elgendy <[email-masked]>, Ronald
>>>>>>> Gaviola <[email-masked]>, Asad <[email-masked]>
>>>>>>> *Subject: *VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING -
>>>>>>> KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dears,
>>>>>>>
>>>>>>> The customer didn't receive the below SKU'S, please advice where is
>>>>>>> the items or Create CRA so we can process the refund,the case pending for a
>>>>>>> very LONG TIME.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *KSA-AHG-FG10422_FGKC40151_2-3Y KSA-AHG-FG10416_FGKC261052_18-24M
>>>>>>> KSA-AHG-FG10464_FGKC40144_7-8Y KSA-AHG-FG10490_FGKC40150_5-6Y
>>>>>>> KSA-AHG-FG10420_FGKC40144_18-24M KSA-AHG-FG10680_FGKC40151_9-10Y
>>>>>>> KSA-AHG-FG10544_FGKC216149_9-10Y KSA-AHG-FG10721_FGKC40152_7-8Y
>>>>>>> KSA-AHG-FG10459_FGKC40152_7-8Y*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>>

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