Subject: RE: Undelivered / Order No. 600953442_1
From: "Shajahan Kamal Batcha" <[email-masked]>
To: "'Eugene Mugisa'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>
Cc: "'Uae Lastmile'" <[email-masked]>, "'Naib Khan'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Hyacinth Joyce'" <[email-masked]>
Date: Tue, 18 Aug 2020 08:10:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Eugene,

As per our driver Ijaz the order has been handover to the customer.

Shajahan K

 <http://www.timexpress.ae/> 

   P.O. Box : 80266
   Tel : + (971) 4 255 5563 (Ext. 106)
   Fax : + (971) 4 255 5564

   Email :  <mailto:[email-masked]> [email-masked]
   Web:  <http://www.timexpress.ae/> www.timexpress.ae

This email including its attachments are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please delete it from your system and notify the sender immediately. If you are not the intended recipient you are notified that disclosing, copying or distributing the content of this information is strictly prohibited.

 

From: Eugene Mugisa [mailto:[email-masked]] 
Sent: Monday, August 17, 2020 8:59 PM
To: Mary Anne Agapito <[email-masked]>; Shajahan Kamal Batcha <[email-masked]>
Cc: Uae Lastmile <[email-masked]>; Naib Khan <[email-masked]>; customer care <[email-masked]>; Hyacinth Joyce <[email-masked]>
Subject: RE: Undelivered / Order No. 600953442_1

 <mailto:[email-masked]> @Shajahan Kamal Batcha 

What is the update here

Best,

Eugene.

From: Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, August 17, 2020 5:43 PM
To: Shajahan Kamal Batcha <[email-masked] <mailto:[email-masked]> >
Cc: Uae Lastmile <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Naib Khan <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >
Subject: Re: Undelivered / Order No. 600953442_1

Hi Shajahan,

Yes, the customer insisted she didn't receive it.

@Eugene Mugisa <mailto:[email-masked]>  @Naib Khan <mailto:[email-masked]>  - please assist.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Mon, Aug 17, 2020 at 4:55 PM Shajahan Kamal Batcha <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mary,

As per our driver the order directly handover to the customer. But customer says now not received.

Shajahan K

 <http://www.timexpress.ae/> 

   P.O. Box : 80266
   Tel : + (971) 4 255 5563 (Ext. 106)
   Fax : + (971) 4 255 5564

   Email :  <mailto:[email-masked]> [email-masked]
   Web:  <http://www.timexpress.ae/> www.timexpress.ae

This email including its attachments are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please delete it from your system and notify the sender immediately. If you are not the intended recipient you are notified that disclosing, copying or distributing the content of this information is strictly prohibited.

 

From: Mary Anne Agapito [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, August 17, 2020 4:24 PM
To: Shajahan Kamal Batcha <[email-masked] <mailto:[email-masked]> >
Cc: Uae Lastmile <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Naib Khan <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >
Subject: Re: Undelivered / Order No. 600953442_1

Hi Shajahan,

May we have an update on this,please?

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Mon, Aug 17, 2020 at 12:07 PM Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

The above order is marked as delivered on 14th August however the customer called and informed that she did not receive the shipment.

Please check and advise asap, the item is urgently needed.

 

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE