Subject: Re: Order #600691006 // PA126 // Philips AVENT Combined Baby Food Steamer and Blender // Defective
From: Denmark A <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, "cc: customer care" <[email-masked]>, Michael Rolle <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>, Theresa Gardoce <[email-masked]>
Date: Mon, 17 Aug 2020 17:29:10 +0400
List-Id: <ccteam.mumzworld.com>

Dear Radwa,

Thank you for informing us.

Regards,
Den mark

On Mon, Aug 17, 2020 at 5:22 PM Radwa Ali <[email-masked]> wrote:

> Hi Abdelmohsen and Denmark,
> Please do not ship the item we are still checking with the customer from
> our side.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Mon, Aug 17, 2020 at 4:50 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> Dear All,
>>
>> Please advise.
>>
>> Thanks
>>
>> On Mon, 17 Aug 2020 at 16:45, Denmark A <[email-masked]> wrote:
>>
>>> +Abdelmohsen basha <[email-masked]> FYI.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Wed, Aug 12, 2020 at 8:38 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Radwa,
>>>>
>>>> Please confirm with the customer so that i can dispatch this today to
>>>> our driver.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Wed, Aug 12, 2020 at 8:36 AM Theresa Gardoce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Radwa,
>>>>>
>>>>>
>>>>>
>>>>> The cost of the blade is 94.50 AED.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Theresa Gardoce*
>>>>>
>>>>> Sales Coordinator
>>>>>
>>>>> *Al Qadi Pharmacy & Est.*
>>>>>
>>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>>
>>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>>
>>>>>
>>>>>
>>>>> This e-mail message is intended for the addressee(s) and contains
>>>>> information, which may be confidential. If you are not the intended
>>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>>> it thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Radwa Ali [mailto:[email-masked]]
>>>>> *Sent:* Tuesday, August 11, 2020 5:39 PM
>>>>> *To:* Theresa Gardoce
>>>>> *Cc:* Denmark A; Abdelmohsen basha; cc: customer care; Michael Rolle;
>>>>> Mark Anthony Laraga; Kenneth Nwaso
>>>>> *Subject:* Re: Order #600691006 // PA126 // Philips AVENT Combined
>>>>> Baby Food Steamer and Blender // Defective
>>>>>
>>>>>
>>>>>
>>>>> Hi @Theresa Gardoce <[email-masked]>  and @Denmark A
>>>>> <[email-masked]>,
>>>>>
>>>>> The customer called us.
>>>>>
>>>>> She wants the repair or the refund.
>>>>>
>>>>> We can not refund as this is from Jan.
>>>>>
>>>>> What is the cost of the blade ?
>>>>>
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Aug 9, 2020 at 8:57 AM Theresa Gardoce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Our technician already spoke to the customer and she decided not to
>>>>> purchase the blade. We will return the item back to you today.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Theresa Gardoce*
>>>>>
>>>>> Sales Coordinator
>>>>>
>>>>> *Al Qadi Pharmacy & Est.*
>>>>>
>>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>>
>>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>>
>>>>>
>>>>>
>>>>> This e-mail message is intended for the addressee(s) and contains
>>>>> information, which may be confidential. If you are not the intended
>>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>>> it thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Thursday, August 06, 2020 8:59 AM
>>>>> *To:* Abdelmohsen basha
>>>>> *Cc:* Theresa Gardoce; cc: customer care; Michael Rolle; Mark Anthony
>>>>> Laraga; Kenneth Nwaso
>>>>> *Subject:* Re: Order #600691006 // PA126 // Philips AVENT Combined
>>>>> Baby Food Steamer and Blender // Defective
>>>>>
>>>>>
>>>>>
>>>>> @Theresa Gardoce <[email-masked]> Please see the photos
>>>>> attached.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Aug 5, 2020 at 5:33 PM Abdelmohsen basha <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> @Michael Rolle <[email-masked]> @Denmark A
>>>>> <[email-masked]>  Please send the needed data
>>>>>
>>>>>
>>>>>
>>>>> On Wed, 5 Aug 2020 at 16:42, Theresa Gardoce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> We received the item but the customer need to buy a knife for the
>>>>> machine. Kindly send the customer details so we can reach and explain to
>>>>> the customer.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Theresa Gardoce*
>>>>>
>>>>> Sales Coordinator
>>>>>
>>>>> *Al Qadi Pharmacy & Est.*
>>>>>
>>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>>
>>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>>
>>>>>
>>>>>
>>>>> This e-mail message is intended for the addressee(s) and contains
>>>>> information, which may be confidential. If you are not the intended
>>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>>> it thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Wednesday, August 05, 2020 3:45 PM
>>>>> *To:* Theresa Gardoce; cc: customer care
>>>>> *Cc:* Abdelmohsen basha; Michael Rolle; Mark Anthony Laraga; Kenneth
>>>>> Nwaso
>>>>> *Subject:* Re: Order #600691006 // PA126 // Philips AVENT Combined
>>>>> Baby Food Steamer and Blender // Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please acknowledge that you received the item above and please
>>>>> update to proceed.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> Michael R.
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Aug 3, 2020 at 8:28 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> It will be dispatched today.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Aug 3, 2020 at 8:28 AM Abdelmohsen basha <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Please update here.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> On Wed, 29 Jul 2020 at 16:07, Denmark A <[email-masked]> wrote:
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>> Also find the Sales Invoice for your reference.
>>>>>
>>>>>
>>>>>
>>>>> Return Reason:doesnt_work_or_defective
>>>>> Comments :The blender doesn’t work
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Stay HOME Stay SAFE…
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>