Subject: Re: Order #600946616 // Sku :MCPL-MILKDISGRY // Name :Rizees - Smart Formula Machine Auto Dispenser - Grey // Defective
From: Kenneth Nwaso <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: Denmark A <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 17 Aug 2020 16:28:01 +0400
List-Id: <ccteam.mumzworld.com>

Hello CC team,

The Vendor for this Rizees brand had requested our customers on their
product machine to contact their customer service center directly for the
trouble shooting of this Machines.

Please do all you can to avoid returning these Rezees machines in our
warehouse without the approval of this Vendor.

On Mon, Aug 17, 2020 at 11:27 AM Hyman Lin <[email-masked]> wrote:

> Hi
>
> it is not water pump issue.
>
> E07 means customer get some air bubble inside the water tube and the water
> cant get through. we can help with this issue by this follow steps
>
> 1:turn off the machine and plug off.
>
> 2:get the water tank out
>
> 3:input some water in the water entrance
>
> 4:put the water tank back on and remember push the water tank tight into
> machine
>
> 5:shake the machine
>
> 6:turn on the machine
>
> that should be ok
>
> regards
>
>
> On 2020-08-13 18:08, Denmark A wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Comments: There is a problem with the water pump, please replace the device
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE...
>
> Best Regards,
>
> Den mark
>
>
> --
> Rizees sales director
>

-- 

*BEST REGARDS**...**✍*