Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Mary Anne Agapito <[email-masked]>
To: Edwin Thomas <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Hyacinth Joyce <[email-masked]>, Naib Khan <[email-masked]>, Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Mohit Caleb <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Mon, 17 Aug 2020 16:18:07 +0400
List-Id: <ccteam.mumzworld.com>

Hi Edwin,

Need your assistance on this as well.

600948350_2 TM-73658
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=275611> Pampers
Premium Care Diapers, Size 1, Newborn, 2-5 kg, Valu

Please dispatch asap when fulfilled. Thank you

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 17, 2020 at 4:14 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Edwin,
>
> Thank you for the update.
>
> @Outbound.fc <[email-masked]> @Syed Yakoob <[email-masked]>
>  @Naib Khan <[email-masked]> @lastmile <[email-masked]> -
> please ship tomorrow.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Aug 17, 2020 at 4:11 PM Edwin Thomas <[email-masked]> wrote:
>
>> Hi Mary,
>>
>>  600948326_3 pushed to lfs
>>
>> On Mon, Aug 17, 2020 at 4:05 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Syed,
>>>
>>> For this SO  600948326_2, it was not committed. shall we place a new
>>> order or this will be dispatch under the same SO?
>>>
>>>
>>> The customer needs it urgently and wants delivery tomorrow.
>>>
>>> Please confirm. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Aug 17, 2020 at 2:21 PM Syed Yakoob <[email-masked]> wrote:
>>>
>>>> Hello Hyacinth,
>>>>
>>>> 600956888
>>>> Order completely picked/packed. Release for loading
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>> On Mon, 17 Aug 2020 at 08:12, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Syed,
>>>>>
>>>>> As advised we have created a new order so 600956888 as a replacement
>>>>> for the above-mentioned order (so  600947242).
>>>>>
>>>>> Kindly assist to deliver ASAP.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sun, 16 Aug 2020 at 17:59, Syed Yakoob <[email-masked]> wrote:
>>>>>
>>>>>> Hello Hyacinth,
>>>>>>
>>>>>> As per lfs SKU # TM-73658 was not picked and packed. Please create
>>>>>> another order for the same and let us know.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>>
>>>>>> On Sun, 16 Aug 2020 at 17:51, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Naib,
>>>>>>>
>>>>>>> The customer with so  600947242 received the delivery of the
>>>>>>> sample/free items but not the Pampers.
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 16 Aug 2020 at 17:47, Naib Khan <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Hyacinth,
>>>>>>>>
>>>>>>>> Order delivered.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards.
>>>>>>>> Naib
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 16 Aug 2020 at 15:20, Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Habib,
>>>>>>>>>
>>>>>>>>> Please add so 600947242, needs to be delivered ASAP.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 16 Aug 2020 at 11:04, Muhammad Habib <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Edwin,
>>>>>>>>>> FOC-CGT-7046110033753-20ML id sample item and SKU TM-73658 was
>>>>>>>>>> not reserved in LFS.
>>>>>>>>>>
>>>>>>>>>> On Sun, Aug 16, 2020 at 10:59 AM Edwin Thomas <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Muhammad,
>>>>>>>>>>>
>>>>>>>>>>>          Could you please mention the sample items found on LFS
>>>>>>>>>>> for this order ? I could see only TM-73658 and FOC-CGT-7046110033753-20ML
>>>>>>>>>>> for this order *600946688 * in LFS.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @Mary Anne Agapito <[email-masked]> 600946688_1 pushed
>>>>>>>>>>> to LFS
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Mary,
>>>>>>>>>>>> Order completely picked, packed and deleted from loading as it
>>>>>>>>>>>> contained only sample items.
>>>>>>>>>>>> Please create a new SO for the same
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> One more order for Pampers -  600946688.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please deliver asap.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Reimil
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Hyacinth,
>>>>>>>>>>>>>>> 600947580_2
>>>>>>>>>>>>>>> Order completely picked, packed and loaded with Road rider.
>>>>>>>>>>>>>>> @Naib Khan <[email-masked]> FYA
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi  Syed,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> In addition to the above-mentioned order, so  600947580_2
>>>>>>>>>>>>>>>> needs to be delivered ASAP too.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please assist.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hello Edwin,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> 600947574_3
>>>>>>>>>>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Michaela,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care
>>>>>>>>>>>>>>>>>> Diapers, Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> looping
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>>>>>>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Good morning...
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please advise us what needs to be communicated to the
>>>>>>>>>>>>>>>>>>> customers as they are waiting for their orders. May we know the time frame?
>>>>>>>>>>>>>>>>>>> Will the committed items still be delivered despite not being pushed to
>>>>>>>>>>>>>>>>>>> LFS? If we place a new order, the price is different.  Customers want the
>>>>>>>>>>>>>>>>>>> discounted offer.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Erica,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> As per conversation in slack yesterday, all orders that
>>>>>>>>>>>>>>>>>>>> were placed during the promotion will still be dispatched but if the
>>>>>>>>>>>>>>>>>>>> customer placed it after then the regular price of 31.50 will be applied,
>>>>>>>>>>>>>>>>>>>> right?
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Does it mean we (cc team) don't have to place a new
>>>>>>>>>>>>>>>>>>>> order anymore? Some have been committed others were not. To top it
>>>>>>>>>>>>>>>>>>>> off, majority of which are COD orders. Some customers already paid the full
>>>>>>>>>>>>>>>>>>>> amount even if the item was not included but others refused to pay and
>>>>>>>>>>>>>>>>>>>> return the other shipment they have with us.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Pampers have not been committed but the driver asked
>>>>>>>>>>>>>>>>>>>> the customer to pay 98 so the customer refused to take the other item. In
>>>>>>>>>>>>>>>>>>>> this case, do we have to place a new order or outbound team will dispatch
>>>>>>>>>>>>>>>>>>>> it under the same SO?
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> If we are going to place a new order, there is a huge
>>>>>>>>>>>>>>>>>>>> discrepancy in the price.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>> You received this message because you are subscribed to
>>>>>>>>>>>>>>>>>> the Google Groups "Outbound.fc" group.
>>>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails
>>>>>>>>>>>>>>>>>> from it, send an email to
>>>>>>>>>>>>>>>>>> [email-masked].
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>>>>>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>> You received this message because you are subscribed to the
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>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails
>>>>>>>>>>>>>>>> from it, send an email to
>>>>>>>>>>>>>>>> [email-masked].
>>>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com
>>>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Regards,
>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks & regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>
>> --
>> Regards,
>> Edwin Thomas
>> Netsuite Developer
>>
>