Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Mary Anne Agapito <[email-masked]>
To: Edwin Thomas <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Hyacinth Joyce <[email-masked]>, Naib Khan <[email-masked]>, Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Mohit Caleb <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Mon, 17 Aug 2020 16:14:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Edwin,

Thank you for the update.

@Outbound.fc <[email-masked]> @Syed Yakoob
<[email-masked]> @Naib
Khan <[email-masked]> @lastmile <[email-masked]> - please ship
tomorrow.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 17, 2020 at 4:11 PM Edwin Thomas <[email-masked]> wrote:

> Hi Mary,
>
>  600948326_3 pushed to lfs
>
> On Mon, Aug 17, 2020 at 4:05 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Syed,
>>
>> For this SO  600948326_2, it was not committed. shall we place a new
>> order or this will be dispatch under the same SO?
>>
>>
>> The customer needs it urgently and wants delivery tomorrow.
>>
>> Please confirm. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Aug 17, 2020 at 2:21 PM Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Hyacinth,
>>>
>>> 600956888
>>> Order completely picked/packed. Release for loading
>>>
>>> Best Regards,
>>>
>>>
>>> On Mon, 17 Aug 2020 at 08:12, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Syed,
>>>>
>>>> As advised we have created a new order so 600956888 as a replacement
>>>> for the above-mentioned order (so  600947242).
>>>>
>>>> Kindly assist to deliver ASAP.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 16 Aug 2020 at 17:59, Syed Yakoob <[email-masked]> wrote:
>>>>
>>>>> Hello Hyacinth,
>>>>>
>>>>> As per lfs SKU # TM-73658 was not picked and packed. Please create
>>>>> another order for the same and let us know.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>> On Sun, 16 Aug 2020 at 17:51, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Naib,
>>>>>>
>>>>>> The customer with so  600947242 received the delivery of the
>>>>>> sample/free items but not the Pampers.
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Sun, 16 Aug 2020 at 17:47, Naib Khan <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Hyacinth,
>>>>>>>
>>>>>>> Order delivered.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards.
>>>>>>> Naib
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 16 Aug 2020 at 15:20, Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Habib,
>>>>>>>>
>>>>>>>> Please add so 600947242, needs to be delivered ASAP.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 16 Aug 2020 at 11:04, Muhammad Habib <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Edwin,
>>>>>>>>> FOC-CGT-7046110033753-20ML id sample item and SKU TM-73658 was not
>>>>>>>>> reserved in LFS.
>>>>>>>>>
>>>>>>>>> On Sun, Aug 16, 2020 at 10:59 AM Edwin Thomas <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Muhammad,
>>>>>>>>>>
>>>>>>>>>>          Could you please mention the sample items found on LFS
>>>>>>>>>> for this order ? I could see only TM-73658 and FOC-CGT-7046110033753-20ML
>>>>>>>>>> for this order *600946688 * in LFS.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Mary Anne Agapito <[email-masked]> 600946688_1 pushed
>>>>>>>>>> to LFS
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Mary,
>>>>>>>>>>> Order completely picked, packed and deleted from loading as it
>>>>>>>>>>> contained only sample items.
>>>>>>>>>>> Please create a new SO for the same
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> One more order for Pampers -  600946688.
>>>>>>>>>>>>
>>>>>>>>>>>> Please deliver asap.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Reimil
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Hyacinth,
>>>>>>>>>>>>>> 600947580_2
>>>>>>>>>>>>>> Order completely picked, packed and loaded with Road rider.
>>>>>>>>>>>>>> @Naib Khan <[email-masked]> FYA
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi  Syed,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> In addition to the above-mentioned order, so  600947580_2
>>>>>>>>>>>>>>> needs to be delivered ASAP too.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please assist.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hello Edwin,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 600947574_3
>>>>>>>>>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Michaela,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care
>>>>>>>>>>>>>>>>> Diapers, Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> looping
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>>>>>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Good morning...
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please advise us what needs to be communicated to the
>>>>>>>>>>>>>>>>>> customers as they are waiting for their orders. May we know the time frame?
>>>>>>>>>>>>>>>>>> Will the committed items still be delivered despite not being pushed to
>>>>>>>>>>>>>>>>>> LFS? If we place a new order, the price is different.  Customers want the
>>>>>>>>>>>>>>>>>> discounted offer.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Erica,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> As per conversation in slack yesterday, all orders that
>>>>>>>>>>>>>>>>>>> were placed during the promotion will still be dispatched but if the
>>>>>>>>>>>>>>>>>>> customer placed it after then the regular price of 31.50 will be applied,
>>>>>>>>>>>>>>>>>>> right?
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Does it mean we (cc team) don't have to place a new
>>>>>>>>>>>>>>>>>>> order anymore? Some have been committed others were not. To top it
>>>>>>>>>>>>>>>>>>> off, majority of which are COD orders. Some customers already paid the full
>>>>>>>>>>>>>>>>>>> amount even if the item was not included but others refused to pay and
>>>>>>>>>>>>>>>>>>> return the other shipment they have with us.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Pampers have not been committed but the driver asked the
>>>>>>>>>>>>>>>>>>> customer to pay 98 so the customer refused to take the other item. In this
>>>>>>>>>>>>>>>>>>> case, do we have to place a new order or outbound team will dispatch it
>>>>>>>>>>>>>>>>>>> under the same SO?
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> If we are going to place a new order, there is a huge
>>>>>>>>>>>>>>>>>>> discrepancy in the price.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
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>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
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>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Regards,
>>>>>>>>>> Edwin Thomas
>>>>>>>>>> Netsuite Developer
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks & regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>
> --
> Regards,
> Edwin Thomas
> Netsuite Developer
>