Subject: Re: SO#600936948 // 2301188223 << Reference ID: 64048375 >>
From: Mary Anne Agapito <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Mon, 17 Aug 2020 15:45:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please cancel the order and return the order immediately.

The customer doesn't want the order anymore and wants a refund.

@Returns.fc <[email-masked]> - please create the CRA when
received.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Aug 12, 2020 at 5:32 PM ae.mumzworld via customer care <
[email-masked]> wrote:

> Hi Angeli
>
>
> We have the below address on the AWB
>
>
> KHIZAR HUSSAIN
>
> 919240000000
>
> *ST LMK COLLEGE ROAD*
>
> *BLDG APT NO 152*
>
> *CHENNAI 600006*
>
> *CHENNAI*
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> *Vinayak Thapa*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked]
> >> Subject: Re: SO#600936948 // 2301188223 << Reference ID: 64048375 >>
> >> Sent: Wed, 12 Aug 2020 16:46:23 UTC+04:00
> >>
> >>
> Hello Team,
>
> >>
> Customer called in again to follow up
>
> >>
> Customer said that address was different on his invoice that is why he is
> not able to provide the documents.
>
> >>
> Please confirm what is the address you have as the correct shipping
> address should be the same as the below address.
>
> >>
> *SHIP TO*
>
>
>
> *khizar hussaincollege road15/2chennai tamil nadu 600006India Map*
> *SHIP AREA*
> *SHIP PHONE**+919240000000*
>
> * >> *
> Thank you
>
> >>
>
>
> >>
> On Wed, 12 Aug 2020 at 15:16, ae.mumzworld via customer care <
> [email-masked]> wrote:
> >>
>
>> Hi Yaseen
>>
>>
>> >>
>>
>> Apologies.
>>
>>
>> >>
>>
>> Please find the correct updates as below
>>
>>
>> >>
>>
>> "called on 9240000000, spoke with Mr.Khizar, he said he spoke with
>> shipper. he said the address will get changed.IN customs will not allow us
>> to change the new consignee for the clearance. As per AWB addressed
>> consignee need to provide the KYC documents."
>>
>>
>> >>
>> Should you require any further assistance, please contact me directly.
>>
>> >>
>>
>> >>
>>
>> >>
>> Best Regards,
>>
>> >>
>>
>> >>
>> *Vinayak Thapa*
>> Key Account Advisor
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>>
>>
>> >>
>>
>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked]
>> >> Subject: Re: SO#600936948 // 2301188223 << Reference ID: 64048375 >>
>> >> Sent: Wed, 12 Aug 2020 15:08:23 UTC+04:00
>> >>
>> >>
>> Hi Team,
>> >>
>>
>> >>
>> The customer confirmed that he received a call from DHL that the address
>> is wrong and this why the shipment is stuck
>>
>> >>
>>
>>
>> >>
>> On Tue, Aug 11, 2020 at 11:05 PM <[email-masked]> wrote:
>> >>
>>
>>> Hi Yaseen,
>>>
>>>
>>> >>
>>>
>>> Good day.
>>>
>>>
>>> >>
>>>
>>> The shipment is held at customs. The consignee proof of ID, is required.
>>>
>>>
>>> >>
>>> Should you require any further assistance, please contact me directly.
>>>
>>> >>
>>>
>>> >>
>>> Best Regards,
>>>
>>> >>
>>> *Khalid Khalfan*
>>> Key Account Advisor
>>>
>>> >>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked]
>>> >> Subject: SO#600936948 // 2301188223
>>> >> Sent: Tue, 11 Aug 2020 10:02:26 UTC+04:00
>>> >>
>>> >>
>>> Hi Team,
>>>
>>> >>
>>> Please arrange the delivery at the soonest, the customer is following up
>>>
>>> >>
>>> khizar hussain
>>> >> college road
>>> >> 15/2
>>> >> chennai tamil nadu 600006
>>> >> India Map
>>> >>
>>> SHIP AREA
>>> >>
>>> SHIP PHONE+919240000000
>>>
>>> >>
>>> --
>>> >>
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> >> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>   │ w: www.mumzworld.com
>>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>> Box 500245, Dubai, UAE
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>
>> >>
>>
>> >>
>>
>> --
>> >>
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> >> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>> │ w: www.mumzworld.com
>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>>
>> >>
>>
>>
>
> >>
>
> --
> >>
> *Regards,*
>
> >> *Angeli Fontillas*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
>
>
>