Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Syed Yakoob <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Naib Khan <[email-masked]>, Muhammad Habib <[email-masked]>, Edwin Thomas <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Mohit Caleb <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Mon, 17 Aug 2020 14:21:18 +0400
List-Id: <ccteam.mumzworld.com>

Hello Hyacinth,

600956888
Order completely picked/packed. Release for loading

Best Regards,

On Mon, 17 Aug 2020 at 08:12, Hyacinth Joyce <[email-masked]> wrote:

> Hi Syed,
>
> As advised we have created a new order so 600956888 as a replacement for
> the above-mentioned order (so  600947242).
>
> Kindly assist to deliver ASAP.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 16 Aug 2020 at 17:59, Syed Yakoob <[email-masked]> wrote:
>
>> Hello Hyacinth,
>>
>> As per lfs SKU # TM-73658 was not picked and packed. Please create
>> another order for the same and let us know.
>>
>> Best Regards,
>>
>>
>> On Sun, 16 Aug 2020 at 17:51, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Naib,
>>>
>>> The customer with so  600947242 received the delivery of the
>>> sample/free items but not the Pampers.
>>>
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 16 Aug 2020 at 17:47, Naib Khan <[email-masked]> wrote:
>>>
>>>> Hi Hyacinth,
>>>>
>>>> Order delivered.
>>>>
>>>>
>>>>
>>>> Regards.
>>>> Naib
>>>>
>>>>
>>>> On Sun, 16 Aug 2020 at 15:20, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Habib,
>>>>>
>>>>> Please add so 600947242, needs to be delivered ASAP.
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sun, 16 Aug 2020 at 11:04, Muhammad Habib <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Edwin,
>>>>>> FOC-CGT-7046110033753-20ML id sample item and SKU TM-73658 was not
>>>>>> reserved in LFS.
>>>>>>
>>>>>> On Sun, Aug 16, 2020 at 10:59 AM Edwin Thomas <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Muhammad,
>>>>>>>
>>>>>>>          Could you please mention the sample items found on LFS for
>>>>>>> this order ? I could see only TM-73658 and FOC-CGT-7046110033753-20ML for
>>>>>>> this order *600946688 * in LFS.
>>>>>>>
>>>>>>>
>>>>>>> @Mary Anne Agapito <[email-masked]> 600946688_1 pushed to
>>>>>>> LFS
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Mary,
>>>>>>>> Order completely picked, packed and deleted from loading as it
>>>>>>>> contained only sample items.
>>>>>>>> Please create a new SO for the same
>>>>>>>>
>>>>>>>> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> One more order for Pampers -  600946688.
>>>>>>>>>
>>>>>>>>> Please deliver asap.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
>>>>>>>>>> <[email-masked]>
>>>>>>>>>>
>>>>>>>>>> Thanks!
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Reimil
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Hyacinth,
>>>>>>>>>>> 600947580_2
>>>>>>>>>>> Order completely picked, packed and loaded with Road rider.
>>>>>>>>>>> @Naib Khan <[email-masked]> FYA
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi  Syed,
>>>>>>>>>>>>
>>>>>>>>>>>> In addition to the above-mentioned order, so  600947580_2
>>>>>>>>>>>> needs to be delivered ASAP too.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please assist.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Edwin,
>>>>>>>>>>>>>
>>>>>>>>>>>>> 600947574_3
>>>>>>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Michaela,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care
>>>>>>>>>>>>>> Diapers, Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> looping
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Good morning...
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please advise us what needs to be communicated to the
>>>>>>>>>>>>>>> customers as they are waiting for their orders. May we know the time frame?
>>>>>>>>>>>>>>> Will the committed items still be delivered despite not being pushed to
>>>>>>>>>>>>>>> LFS? If we place a new order, the price is different.  Customers want the
>>>>>>>>>>>>>>> discounted offer.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Erica,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> As per conversation in slack yesterday, all orders that
>>>>>>>>>>>>>>>> were placed during the promotion will still be dispatched but if the
>>>>>>>>>>>>>>>> customer placed it after then the regular price of 31.50 will be applied,
>>>>>>>>>>>>>>>> right?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Does it mean we (cc team) don't have to place a new order
>>>>>>>>>>>>>>>> anymore? Some have been committed others were not. To top it off, majority
>>>>>>>>>>>>>>>> of which are COD orders. Some customers already paid the full amount even
>>>>>>>>>>>>>>>> if the item was not included but others refused to pay and return the other
>>>>>>>>>>>>>>>> shipment they have with us.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Pampers have not been committed but the driver asked the
>>>>>>>>>>>>>>>> customer to pay 98 so the customer refused to take the other item. In this
>>>>>>>>>>>>>>>> case, do we have to place a new order or outbound team will dispatch it
>>>>>>>>>>>>>>>> under the same SO?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> If we are going to place a new order, there is a huge
>>>>>>>>>>>>>>>> discrepancy in the price.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
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>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com
>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>>>> Google Groups "Outbound.fc" group.
>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com
>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>> .
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks & regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>> Edwin Thomas
>>>>>>> Netsuite Developer
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>> Thanks & regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>