Subject: Re: Last Mile - Courier Followup AWB: 1000007476913( #1228194)
From: Naib Khan <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Nesty John Pascua <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Muhammad Ayoub <[email-masked]>, Rukhsana Zafar <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Taqwa Ali <[email-masked]>, Eugene Mugisa <[email-masked]>, Shajeeb <[email-masked]>
Date: Mon, 17 Aug 2020 13:40:11 +0400
List-Id: <ccteam.mumzworld.com>

+Nesty John Pascua <[email-masked]> Please check and advise.

+Returns.fc <[email-masked]> FYI

Regards.
Naib

On Mon, 17 Aug 2020 at 13:32, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Muhammad,
>
> Thank you for your reply.
>
> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]> -
> need your assistance, the second part of her shipment has already been
> returned since the customer refused to pay Emirates Post before.
>
> The customer is asking for her order and she insisted she already paid for
> it.
>
> Please advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Aug 16, 2020 at 8:29 PM Muhammad Ayoub <[email-masked]>
> wrote:
>
>> Dear Mary,
>>
>> Kindly confirm this complaint regarding *600939912_1 or **600939912_2, *I
>> personally check with my courier he is saying that shipments COD is 95.14
>> but her husband gives 10 AED tip.
>>
>> I talked to the customer now she is saying that my husband gives him 130
>> AED, Kindly find the attached chat with the courier for your reference.
>>
>>
>> On Sun, Aug 16, 2020 at 4:57 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> As per the customer, her bill was just 125.14 but she gave 130 to the
>>> driver. However, as per our finance, we only received 95.14 AED from you.
>>>
>>> 2 items have been returned to us because of this issue. The customer
>>> gave the driver's number - 0565267970
>>>
>>> Please share with us the proof of payment.  The customer is asking for
>>> her order.
>>>
>>> Awaiting your response. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Aug 16, 2020 at 9:11 AM Shajeeb <[email-masked]> wrote:
>>>
>>>> Hi Yaseen,
>>>>
>>>>
>>>>
>>>> We received AED95.14/- from Road rider.
>>>>
>>>>
>>>>
>>>> *Shajeeb*
>>>>
>>>> Accountant
>>>>
>>>> *P* +971 4 245 1366      * E* [email-masked]
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
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>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Yaseen Shaqra <[email-masked]>
>>>> *Sent:* Thursday, August 13, 2020 6:11 PM
>>>> *To:* Shajeeb Cheriyath <[email-masked]>
>>>> *Cc:* Naib Khan <[email-masked]>; customer care <
>>>> [email-masked]>; Taqwa Ali <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>
>>>> *Subject:* Re: Last Mile - Courier Followup AWB: 1000007476913(
>>>> #1228194)
>>>>
>>>>
>>>>
>>>> Hi Shajeeb,
>>>>
>>>>
>>>>
>>>> Please check and confirm how much we collected from road rider on the
>>>> first shipment
>>>>
>>>>
>>>>
>>>> *600939912_1*
>>>>
>>>>
>>>>
>>>> On Mon, Aug 10, 2020 at 3:58 PM Taqwa Ali <[email-masked]> wrote:
>>>>
>>>> Dear Team
>>>>
>>>>
>>>>
>>>> Please assist, CM keeps following up.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> regards
>>>>
>>>> Taqwa
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Mohammed*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>> Thanks and Regards
>>
>> *Muhammad Ayoub.*
>>
>> *+971581013044*
>> *IT Specialist & Web Designer.*
>>
>