Subject: Re: Last Mile - Courier Followup AWB: 1000007476913( #1228194)
From: Mary Anne Agapito <[email-masked]>
To: Muhammad Ayoub <[email-masked]>
Cc: Rukhsana Zafar <[email-masked]>, Yaseen Shaqra <[email-masked]>, Naib Khan <[email-masked]>, customer care <[email-masked]>, Taqwa Ali <[email-masked]>, Eugene Mugisa <[email-masked]>, Shajeeb <[email-masked]>
Date: Mon, 17 Aug 2020 13:31:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi Muhammad,

Thank you for your reply.

@Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]> -
need your assistance, the second part of her shipment has already been
returned since the customer refused to pay Emirates Post before.

The customer is asking for her order and she insisted she already paid for
it.

Please advise. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Aug 16, 2020 at 8:29 PM Muhammad Ayoub <[email-masked]> wrote:

> Dear Mary,
>
> Kindly confirm this complaint regarding *600939912_1 or **600939912_2, *I
> personally check with my courier he is saying that shipments COD is 95.14
> but her husband gives 10 AED tip.
>
> I talked to the customer now she is saying that my husband gives him 130
> AED, Kindly find the attached chat with the courier for your reference.
>
>
> On Sun, Aug 16, 2020 at 4:57 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> As per the customer, her bill was just 125.14 but she gave 130 to the
>> driver. However, as per our finance, we only received 95.14 AED from you.
>>
>> 2 items have been returned to us because of this issue. The customer gave
>> the driver's number - 0565267970
>>
>> Please share with us the proof of payment.  The customer is asking for
>> her order.
>>
>> Awaiting your response. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Aug 16, 2020 at 9:11 AM Shajeeb <[email-masked]> wrote:
>>
>>> Hi Yaseen,
>>>
>>>
>>>
>>> We received AED95.14/- from Road rider.
>>>
>>>
>>>
>>> *Shajeeb*
>>>
>>> Accountant
>>>
>>> *P* +971 4 245 1366      * E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Yaseen Shaqra <[email-masked]>
>>> *Sent:* Thursday, August 13, 2020 6:11 PM
>>> *To:* Shajeeb Cheriyath <[email-masked]>
>>> *Cc:* Naib Khan <[email-masked]>; customer care <
>>> [email-masked]>; Taqwa Ali <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>
>>> *Subject:* Re: Last Mile - Courier Followup AWB: 1000007476913(
>>> #1228194)
>>>
>>>
>>>
>>> Hi Shajeeb,
>>>
>>>
>>>
>>> Please check and confirm how much we collected from road rider on the
>>> first shipment
>>>
>>>
>>>
>>> *600939912_1*
>>>
>>>
>>>
>>> On Mon, Aug 10, 2020 at 3:58 PM Taqwa Ali <[email-masked]> wrote:
>>>
>>> Dear Team
>>>
>>>
>>>
>>> Please assist, CM keeps following up.
>>>
>>>
>>>
>>>
>>>
>>> regards
>>>
>>> Taqwa
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>
> --
> Thanks and Regards
>
> *Muhammad Ayoub.*
>
> *+971581013044*
> *IT Specialist & Web Designer.*
>