Subject: Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
From: Vipul Arora <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Radwa Ali <[email-masked]>, "Asad ." <[email-masked]>, Malak Nobeh <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Mon, 17 Aug 2020 12:37:03 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> : Check this case i cannot find in
your master file not shipped. As per customer, she didn't
receive complete order.
ᐧ

On Mon, 17 Aug 2020 at 12:26, Shady Elgendy <[email-masked]> wrote:

> +Vipul Arora <[email-masked]> Please close this case asap
>
> ᐧ
>
> On Sun, Aug 16, 2020 at 2:33 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Shady,
>>
>> Kindly note that we have confirmed with the customer, she received a
>> wrong item and it was returned to us
>>
>> The customer did not receive all the items that she ordered
>>
>> On Sun, Aug 16, 2020 at 7:49 AM Shady Elgendy <[email-masked]>
>> wrote:
>>
>>> Hello Radwa ..
>>>
>>> Please advise because Malak shared all SKUs in the order it means that
>>> the customer didn't receive the order at all
>>> So please be check the SKUs on NS and be sure to confirm with the
>>> customer or confirm that the total order not delivered
>>>
>>> Thanks
>>> ᐧ
>>>
>>> On Thu, Aug 13, 2020 at 4:44 PM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi Vipul,
>>>> The missing items shared by Malak are correct.
>>>> The customer did not receive all of the SKUs in the order.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Thu, Aug 13, 2020 at 2:41 PM Vipul Arora <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Asad,
>>>>>
>>>>> Wrong information on ticket waiting for Malak or Radwa to update the
>>>>> actual issue.
>>>>>
>>>>> Thanks
>>>>> Vipul
>>>>> ᐧ
>>>>>
>>>>> On Thu, 13 Aug 2020 at 14:36, Asad . <[email-masked]> wrote:
>>>>>
>>>>>> Any update on this Vipul?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>> *Asad Pirzada*
>>>>>> Chief Operations Officer
>>>>>>
>>>>>> *M * +971 504 09 5386
>>>>>> *E* [email-masked]
>>>>>>
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>> contain confidential and privileged information. Any unauthorized review,
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>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>> Please consider the environment before printing this e-mail.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>> *Date: *Thursday, 13 August 2020 at 9:57 AM
>>>>>> *To: *Malak Nobeh <[email-masked]>, Zubair Wahid <
>>>>>> [email-masked]>, Vipul Arora <[email-masked]>
>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz
>>>>>> Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>>> [email-masked]>, Shady Elgendy <[email-masked]>, Ronald
>>>>>> Gaviola <[email-masked]>
>>>>>> *Subject: *Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING -
>>>>>> KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>>>
>>>>>>
>>>>>>
>>>>>> Adding Vipul
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please check the status on our files and tell me what is the status
>>>>>> of this order?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>> *Asad Pirzada*
>>>>>> Chief Operations Officer
>>>>>>
>>>>>> *M * +971 504 09 5386
>>>>>> *E* [email-masked]
>>>>>>
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>> Please consider the environment before printing this e-mail.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From: *Malak Nobeh <[email-masked]>
>>>>>> *Date: *Thursday, 13 August 2020 at 9:53 AM
>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz
>>>>>> Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>>> [email-masked]>, Shady Elgendy <[email-masked]>, Ronald
>>>>>> Gaviola <[email-masked]>, Asad <[email-masked]>
>>>>>> *Subject: *VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA
>>>>>> WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dears,
>>>>>>
>>>>>> The customer didn't receive the below SKU'S, please advice where is
>>>>>> the items or Create CRA so we can process the refund,the case pending for a
>>>>>> very LONG TIME.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *KSA-AHG-FG10422_FGKC40151_2-3Y KSA-AHG-FG10416_FGKC261052_18-24M
>>>>>> KSA-AHG-FG10464_FGKC40144_7-8Y KSA-AHG-FG10490_FGKC40150_5-6Y
>>>>>> KSA-AHG-FG10420_FGKC40144_18-24M KSA-AHG-FG10680_FGKC40151_9-10Y
>>>>>> KSA-AHG-FG10544_FGKC216149_9-10Y KSA-AHG-FG10721_FGKC40152_7-8Y
>>>>>> KSA-AHG-FG10459_FGKC40152_7-8Y*
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
>
>