Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: Naib Khan <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, "Alina D'Souza" <[email-masked]>, Radwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Mon, 17 Aug 2020 12:39:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shady,

Collected and handed over to the return team.

Regards.
Naib

On Mon, 17 Aug 2020 at 12:17, Shady Elgendy <[email-masked]> wrote:

> Reminder !!
>
> @Naib Khan <[email-masked]> Please advise
> ᐧ
>
> On Sun, Aug 16, 2020 at 7:41 AM Shady Elgendy <[email-masked]> wrote:
>
>> @Rukhsana .. What is the update here?
>> Is this closed?
>> ᐧ
>>
>> On Thu, Aug 13, 2020 at 9:17 AM Rukhsana Zafar <[email-masked]>
>> wrote:
>>
>>> On 13-08-2020 08:57 AM, Naib Khan wrote:
>>>
>>> +Road Rider Customer Support <[email-masked]> +Road Rider
>>> <[email-masked]> +Muhammad Ayoub <[email-masked]>
>>>
>>> Please collect today without fail ASAP.
>>>
>>> CRA_AR_RE12999
>>>
>>>
>>>
>>> Regards.
>>> Naib
>>>
>>> On Thu, 13 Aug 2020 at 08:54, Naib Khan <[email-masked]> wrote:
>>>
>>>> Hi Shady,
>>>>
>>>> Collected and handed over to the returned Team.
>>>>
>>>>
>>>> Regards.
>>>> Naib
>>>>
>>>> On Thu, 13 Aug 2020 at 08:47, Shady Elgendy <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Naib Khan <[email-masked]> Is this done?
>>>>> ᐧ
>>>>>
>>>>> On Wed, Aug 12, 2020 at 10:45 AM Abdelmohsen basha <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> @naib pkease arrange the collection today
>>>>>>
>>>>>> On Wed, 12 Aug 2020, 10:38 am Alina D'Souza, <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Abdelmohsen / Naib,
>>>>>>>
>>>>>>> Arrange collection asap. CRA IS refunded as the replacement item was
>>>>>>> reshipped, customer does not want the replacement
>>>>>>>
>>>>>>> *Cannot create another CRA,* a replacement was provided however the
>>>>>>> customer was refunded as its defective again
>>>>>>>
>>>>>>> SHEET IS updated twice as i mentioned above please collect asap
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Wed, Aug 12, 2020 at 9:43 AM Abdelmohsen basha <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Sorry for the inconvenience, this CRA is mentioned twice on the
>>>>>>>> tracker, on netsuite is already refunded.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> On Wed, 12 Aug 2020 at 09:37, Abdelmohsen basha <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Naib,
>>>>>>>>>
>>>>>>>>> As per tracker item still on collection initiated phase and still
>>>>>>>>> I have no hand over email mentioning this CRA, Item still with lastmile
>>>>>>>>> team.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>> On Wed, 12 Aug 2020 at 08:59, Naib Khan <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Radwa,
>>>>>>>>>>
>>>>>>>>>> Item collected and handed over to the return team confirmed.
>>>>>>>>>>
>>>>>>>>>> @Abdelmohsen basha <[email-masked]> please assist.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards.
>>>>>>>>>> Naib
>>>>>>>>>>
>>>>>>>>>> On Tue, 11 Aug 2020 at 18:41, <[email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi @Mohamed Magdy <[email-masked]>,
>>>>>>>>>>>
>>>>>>>>>>> Please advise what's the status.
>>>>>>>>>>>
>>>>>>>>>>> The CRA is refunded and the item is not picked up.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Rukhsana Zafar <[email-masked]>
>>>>>>>>>>> *Sent:* Tuesday, August 11, 2020 10:31 AM
>>>>>>>>>>> *To:* Alina D'Souza <[email-masked]>
>>>>>>>>>>> *Cc:* Mary Anne Agapito <[email-masked]>; Naib Khan <
>>>>>>>>>>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>>>>>>>>>>> Eugene Mugisa <[email-masked]>; Angeli Fontillas <
>>>>>>>>>>> [email-masked]>; Shady Elgendy <[email-masked]>;
>>>>>>>>>>> Returns.fc <[email-masked]>; Denmark A <
>>>>>>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>>>>>>> Radwa Ali <[email-masked]>
>>>>>>>>>>> *Subject:* Re: Urgent collection - SO# 600906571 -
>>>>>>>>>>> CRA_AR_RE12999
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On 11-08-2020 10:27 AM, Alina D'Souza wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Naib.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please arrange collection
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @Mohamed Magdy <[email-masked]> please advise the item
>>>>>>>>>>> not collected CRA is refunded cant create another CRA
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Eugene and Naib,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The refund is pending because of this issue. The customer is
>>>>>>>>>>> extremely upset until now he hasn't received his money back
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please ensure the item will be collected tomorrow without any
>>>>>>>>>>> fail.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Naib / EUgene,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Arrange collection asap. CRA IS refunded
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Cannot create another CRA, a replacement was provided however
>>>>>>>>>>> the customer was refunded as its defective again
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> SHEET IS updated please collect asap
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hello Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please check on this, customer is following up on the refund and
>>>>>>>>>>> saying that item is still not collected until now but CRA has been refunded.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> We need to raise refund escalation asap.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please advise.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hello Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please check on this, the customer is following up on refund and
>>>>>>>>>>> the item is still not collected but CRA is already refunded?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please push the collection tomorrow without fail .
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> SHIP TO
>>>>>>>>>>> <#m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>>>>>>>>> Musadique Shaikh
>>>>>>>>>>> 23 street, near jazeera kindergarden
>>>>>>>>>>> Villa 6, flat 102
>>>>>>>>>>> Abu Dhabi ABU DHABI 45333
>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>> <#m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>>
>>>>>>>>>>> SHIP AREA
>>>>>>>>>>> <#m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>>>>>>>>> Mushrif
>>>>>>>>>>>
>>>>>>>>>>> SHIP PHONE
>>>>>>>>>>> <#m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>> 971501290010
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi @[email-masked] <[email-masked]>,
>>>>>>>>>>>
>>>>>>>>>>> Please arrange for this pick up tyo be done today or tomorrow
>>>>>>>>>>> maximum as it has been pending for too long
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> SHIP TO
>>>>>>>>>>> <#m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>>>>>>>>> Musadique Shaikh
>>>>>>>>>>> 23 street, near jazeera kindergarden
>>>>>>>>>>> Villa 6, flat 102
>>>>>>>>>>> Abu Dhabi ABU DHABI 45333
>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>> <#m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>>
>>>>>>>>>>> SHIP AREA
>>>>>>>>>>> <#m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>>>>>>>>> Mushrif
>>>>>>>>>>>
>>>>>>>>>>> SHIP PHONE
>>>>>>>>>>> <#m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>> 971501290010
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> *Regards,*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> *Regards,*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Dear Team,
>>>>>>>>>>>
>>>>>>>>>>> We will check and we will do the needful
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> *Priyanka Jadhav*
>>>>>>>>>>>
>>>>>>>>>>> Operations Cum Sales Coordinator
>>>>>>>>>>> + 971 565268107
>>>>>>>>>>>
>>>>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>> Dear Team,
>>>
>>> Greeting of the day,
>>>
>>> We will collect the shipment ASAP.
>>> --
>>> *Priyanka Jadhav*
>>> Operations Cum Sales Coordinator
>>> + 971 565268107
>>>
>>
>>
>> --
>>
>>
>
> --
>
>