Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED
From: Denmark A <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Shady Elgendy <[email-masked]>, "Alina D'Souza" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Radwa Ali <[email-masked]>
Date: Mon, 17 Aug 2020 12:32:01 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Please see the below status of the CRA and proceed.

Regards,
Den mark

On Mon, Aug 17, 2020 at 12:23 PM Abdelmohsen basha <[email-masked]>
wrote:

> Hello Shady,
>
> Denmark is following up the vendor and we will give final feedback today,
>
> @Denmark A <[email-masked]> Please focus to finish this ASAP.
>
> Thanks
>
> On Mon, 17 Aug 2020 at 12:17, Shady Elgendy <[email-masked]> wrote:
>
>> Reminder
>> ᐧ
>>
>> On Sun, Aug 16, 2020 at 7:43 AM Shady Elgendy <[email-masked]>
>> wrote:
>>
>>> @Abdelmohsen basha <[email-masked]> What is the update here?
>>> ᐧ
>>>
>>> On Wed, Aug 12, 2020 at 12:06 PM Shady Elgendy <[email-masked]>
>>> wrote:
>>>
>>>> +Abdelmohsen basha <[email-masked]>
>>>> ᐧ
>>>>
>>>> On Wed, Aug 12, 2020 at 11:59 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> Please update cra CRA_AR_RE13328 pending since a long time
>>>>>
>>>>> the previous is closed
>>>>> To Void - Item Lost for Road Rider Courier
>>>>>
>>>>> Kindly confirm since june case
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>>
>>>>> On Wed, Aug 12, 2020 at 11:49 AM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi All,
>>>>>>
>>>>>> Please update us up, the customer is following up
>>>>>>
>>>>>> On Tue, Aug 11, 2020 at 6:51 PM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi All,
>>>>>>> DOP : 2020-05-13  Delivery
>>>>>>>
>>>>>>> 2-Jun-2020
>>>>>>>
>>>>>>> Reason: Item is not brand new. Issue is that the pieces are not
>>>>>>> compatible and they are loose.
>>>>>>> Customers have been escalating this since June the 2nd and the item
>>>>>>> needed to be refunded ASAP.
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jul 12, 2020 at 9:39 AM Abdelmohsen basha <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Mark,
>>>>>>>>
>>>>>>>> I personally check the item and no damage is indicated by sight,
>>>>>>>> may be some kind of technical damage, I prefer you evaluate this by
>>>>>>>> yourself.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> On Sun, 12 Jul 2020 at 08:36, Mark Anthony <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Denmark,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for your email.
>>>>>>>>>
>>>>>>>>> As I have mentioned to you previously, pls provide the specific
>>>>>>>>> damage and date of purchase. We cannot just accept the item without an idea
>>>>>>>>> regarding on the damage of the item.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> www.toytriangle.com
>>>>>>>>>
>>>>>>>>> <https://www.facebook.com/ToyTriangle/>
>>>>>>>>> <https://www.instagram.com/toytriangle/>
>>>>>>>>> <https://www.youtube.com/ttcmena>
>>>>>>>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>>>>>>>    <https://twitter.com/toytriangle>
>>>>>>>>> <https://www.snapchat.com/add/toytriangle>
>>>>>>>>>
>>>>>>>>> *Mark Aclan*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *M*: +971 56 919 8799
>>>>>>>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>>>>>>>
>>>>>>>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>>>>>>>
>>>>>>>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Denmark A <[email-masked]>
>>>>>>>>> *Sent:* Sunday, July 12, 2020 8:22 AM
>>>>>>>>> *To:* Mark Anthony <[email-masked]>
>>>>>>>>> *Cc:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>>>>>>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>>>>>>>> [email-masked]>; [email-masked];
>>>>>>>>> [email-masked]; [email-masked]; [email-masked];
>>>>>>>>> Furqan <[email-masked]>; customer care <
>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>>> Alina D'Souza <[email-masked]>; Abdelmohsen basha <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Subject:* Re: Order #600855408 // AL-630750MP // Little Tikes -
>>>>>>>>> Rosy Cozy Coupe // DAMAGED
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dear Mark,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please update .
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jul 11, 2020 at 10:13 AM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Dear Mark,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please accept and evaluate the item further.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 9, 2020 at 2:33 PM Mark Anthony <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Denamrk,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Were you able to tell us what’s the specific damage?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> www.toytriangle.com
>>>>>>>>>
>>>>>>>>> <https://www.facebook.com/ToyTriangle/>
>>>>>>>>> <https://www.instagram.com/toytriangle/>
>>>>>>>>> <https://www.youtube.com/ttcmena>
>>>>>>>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>>>>>>>    <https://twitter.com/toytriangle>
>>>>>>>>> <https://www.snapchat.com/add/toytriangle>
>>>>>>>>>
>>>>>>>>> *Mark Aclan*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *M*: +971 56 919 8799
>>>>>>>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>>>>>>>
>>>>>>>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>>>>>>>
>>>>>>>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Denmark A <[email-masked]>
>>>>>>>>> *Sent:* Thursday, July 09, 2020 12:35 PM
>>>>>>>>> *To:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>>>>>>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>>>>>>>> [email-masked]>; [email-masked];
>>>>>>>>> [email-masked]; [email-masked]; [email-masked];
>>>>>>>>> Furqan <[email-masked]>
>>>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>>>>> Abdelmohsen basha <[email-masked]>
>>>>>>>>> *Subject:* Order #600855408 // AL-630750MP // Little Tikes - Rosy
>>>>>>>>> Cozy Coupe // DAMAGED
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dear Vendor,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>>> item back to you for your further evaluation.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Customer comment : DAMAGED
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Mohammed*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>