Subject: Re: Urgent return - SO# 600867152 - SKU: JT-ED1165
From: Naib Khan <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Pankaj Mahey <[email-masked]>, Radwa Ali <[email-masked]>, Road Rider <[email-masked]>, Sabid Ashraf Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>
Date: Mon, 17 Aug 2020 12:31:37 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shady,

We tried to collect 4 times but failed. I will arrange for today's
collection.

Regards.
Naib

On Mon, 17 Aug 2020 at 12:21, Shady Elgendy <[email-masked]> wrote:

> @Naib .. What is the update here?
>
> Thanks
> ᐧ
>
> On Sun, Aug 16, 2020 at 2:06 PM Shady Elgendy <[email-masked]> wrote:
>
>> @Naib Khan <[email-masked]> Please be sure to collect this item
>> today
>>
>> Thanks
>> ᐧ
>>
>> On Sun, Aug 16, 2020 at 9:22 AM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>>> Hello Shady,
>>>
>>> As per tracker, this CRA is mentioned twice with status "Collection
>>> Cancelled".
>>>
>>> @Naib Khan <[email-masked]>  @Eugene Mugisa <[email-masked]>,
>>> Please try to collect this today.
>>>
>>> Thanks
>>>
>>> On Sun, 16 Aug 2020 at 07:45, Shady Elgendy <[email-masked]> wrote:
>>>
>>>> +Abdelmohsen basha <[email-masked]> Please be sure to solve this
>>>> case today before EOD
>>>>
>>>> Thanks
>>>> ᐧ
>>>>
>>>> On Fri, Aug 14, 2020 at 5:14 PM Pankaj Mahey <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Road Riders,
>>>>>
>>>>> Please do the needful
>>>>>
>>>>>
>>>>> @Naib Khan <[email-masked]> @Sabid Ashraf Khan
>>>>> <[email-masked]>
>>>>> Please ffup with road rider regarding this pickup
>>>>>
>>>>> Thanks & Regards
>>>>> Pankaj
>>>>>
>>>>>
>>>>> On Fri, Aug 14, 2020, 2:42 PM <[email-masked]> wrote:
>>>>>
>>>>>> Hi Pankaj,
>>>>>>
>>>>>> Please note that the SKU above has been handed to the driver from
>>>>>> Road rider as this is pending since June.
>>>>>>
>>>>>> @Alina D'Souza <[email-masked]>, Please create CRA and Ensure
>>>>>> this is solved ASAP. Customer has received 3 emails advising the pick up is
>>>>>> arranged and no CRA was created which is why the case has been pending
>>>>>> since June.
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>
>
> --
>
>